Subscription robbery
When I contacted Nords customer support, I was simply told they could “confirm the details of the subscription,” but no meaningful explanation or assistance was provided. My concerns about the lack of transparency were not addressed.
In addition to the confusing subscription process, the quality of the program itself fell far short of what I reasonably expected for a service costing more than $100 per month. The workouts provided no audio guidance whatsoever. I was forced to count the intervals myself and repeatedly interrupt my workout to check when I was supposed to change exercises. There were no verbal instructions explaining proper technique, common mistakes to avoid, or how to perform the exercises effectively. These are basic features I would expect from a premium fitness application.
Had the renewal terms been clearly disclosed and had the program met the quality one would reasonably expect at this price point, I would not be requesting a refund.
Misleading information
Response from developer
We’re sorry for the disappointment and any frustration with the billing. Subscriptions renew automatically and charges can process a few days before the renewal date. For any concerns about our guarantee or your results, please email help@nordpilates.com with your account details so we can help directly.
Useless and Sketchy
No where in my original receipt didn’t it say it was a recurring charge, when it would charge me next, or what that upcoming charge would be. Nor did they alert me in any way when the charge was upcoming like they are required to by law.
Every other workout app I’ve tried is better than this in every way.
Response from developer
We’re sorry for the frustration. Subscriptions auto-renew unless canceled in advance, and deleting the app does not stop recurring charges. For account-specific help and to address the lack of audio, please email help@nordpilates.com with your details so our team can resolve this privately.
No refund
Response from developer
We understand how upsetting this is. Subscriptions can auto-renew if not canceled before the next billing period. For questions about charges or cancellation, please email help@nordpilates.com with your account email and order details so our team can review your case and help resolve it.
Not at all worth it! No audio.
Response from developer
We’re sorry you’ve had this experience and appreciate your feedback on the fascia release routines, audio, and challenge access. For the no-audio issue, please try restarting the app and checking your device’s sound settings. If it continues, email help@nordpilates.com so we can assist further.
