Unauthorised charges for 100$ monthly
Response from developer
We’re sorry for your frustration. Subscriptions auto-renew unless canceled in advance, and charges will continue until you manage or stop your plan. Please email help@nordpilates.com with your order details so our team can review and resolve this for you as soon as possible.
Fraud
Response from developer
We’re sorry for the stress this caused. Subscriptions auto-renew unless canceled before the next billing date. For questions about charges after cancellation, please email help@nordpilates.com with your account and order details—our team will review your case and help resolve the issue privately.
Scam
Response from developer
We understand how upsetting this is. Once a subscription is canceled, no future charges should occur, and all billing is always under the Nord Pilates name. Please email help@nordpilates.com with your account and order details so our team can fully review and resolve this for you.
Subscription robbery
When I contacted Nords customer support, I was simply told they could “confirm the details of the subscription,” but no meaningful explanation or assistance was provided. My concerns about the lack of transparency were not addressed.
In addition to the confusing subscription process, the quality of the program itself fell far short of what I reasonably expected for a service costing more than $100 per month. The workouts provided no audio guidance whatsoever. I was forced to count the intervals myself and repeatedly interrupt my workout to check when I was supposed to change exercises. There were no verbal instructions explaining proper technique, common mistakes to avoid, or how to perform the exercises effectively. These are basic features I would expect from a premium fitness application.
Had the renewal terms been clearly disclosed and had the program met the quality one would reasonably expect at this price point, I would not be requesting a refund.
Response from developer
We understand how frustrating this experience has been and take your feedback seriously. Subscriptions auto-renew unless canceled in advance, and renewal details can always be viewed at https://nordpilates.com/manage-subscription. We’re sorry the workouts didn’t meet your expectations. Please email help@nordpilates.com with your order details so we can help resolve this privately.
