North Shore Gas User Reviews

Name: North Shore Gas
Rating: 4.9 (5251 reviews)

North Shore Gas

WEC Energy Group Inc.

🔧 Utilities

Customer Experience

Positive experience66.7% of reviews

Neutral5.6% of reviews

Negative experience27.8% of reviews

~ Based on 18 written reviews from the US App Store.

What users say

Summarized from real user reviews of North Shore Gas. Based on 5.3K reviews and a 4.9/5 average, it highlights the 4 positives and 3 negatives reviewers mention most about this Utilities app.

Positive things

👍Easy to use and pay bills
👍Informative and helpful
👍User-friendly interface
🚀Convenient payment options

Negative things

🐛Login required every time
🐛Incorrect payment data shown
🚫Does not accept Visa cards

Is North Shore Gas Safe?

North Shore Gas appears safe based on user ratings. AppsHunter Safety Score for North Shore Gas is 98/100.

This assessment is based on 5,251 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.2% of ratings point to a safe experience

1.8% of ratings suggest some concerns

1.0% of ratings point to a risky experience

~ Based on 5,251 App Store ratings for North Shore Gas.

Is North Shore Gas Legit?

North Shore Gas appears to be a legitimate app. AppsHunter Legitimacy Score for North Shore Gas is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Happy I downloaded the app

I was behind on my bill and the app made it VERY easy to set up a payment plan and pay my bill

Claireric16

a year ago

Perfect app

Excellent service and informative 👍🏻

Karlaandjose

2 years ago

very useful app

i can see my bills is the main reason i got this app, see how much i owe and pay thru the app

refrigerator2.o

3 years ago

Great app

User friendly and nice way to pay your bill.

Roberto Cif

3 years ago

No one to help me after 7 phone calls

I spoke to seven different people and not one person can assist me with auto payment so I have my bill paid electronically every month not one person I seven phone calls

SMFR :)

3 years ago

New Customer Experience

I spoke with Maria this morning to activate my service. Maria was very knowledgeable and provided excellent customer service!

Tammie Clarke

3 years ago

Finally VISA support

Thank you for finally adding support for visa payment

Marcus025

4 years ago

Login every time????

Seems like every time I use the app, I need to log in

Marc 2Trill

5 years ago

App does not accept Visa??

Downloaded the new app to use to pay my gas bill. The app does not accept my Visa card through it however I can use my card on the web page. Would love to see this fixed.

Jesse Szyd

5 years ago

Response from developer

Hi Jesse Szyd, We’re happy to inform you that we now accept Visa payments in our app. Thanks for your feedback, North Shore Gas App Team

Wrong payment data

In the app, the payment tab shows the wrong account. When i login on the web, the correct auto- payment account is shown. This is wrong and dangerous - if app uses a wrong account for financial transactions.

Andru123_123

5 years ago

Response from developer

Hi Andru123_123, We have not had this issue reported to us before. Your bank information in the App and in My Account should be the same in both places. We would definitely like to investigate your experience. If you would like to share more details, please contact us at 866-573-6875, or you can send details to NSGMobileAppSupport@northshoregasdelivery.com. We appreciate your feedback and look forward to hearing from you. North Shore Gas App Team

Update

I m unable to update it
My fone app asks me to update n there is no update on appstore

hiralkomil

5 years ago

Response from developer

Hi, hiralkomil, The issue you experienced appears to have been a temporary problem that has been resolved. If you are still experiencing the issue and would like to discuss so we can investigate further, please contact us at 866-573-6875. We appreciate your feedback and look forward to hearing from you. North Shore Gas App Team

Good, but not great yet.

Needs integration with biometric controls, but otherwise really good.

Flaultulizer

5 years ago

Response from developer

Hi Flaultulizer, We recognize that many customers like you would like to use biometrics for signing in. We continuously look to provide additional features to our app and will be adding biometric sign in very soon. We encourage you to stay tuned for future releases. Thank you for taking the time to send us your suggestion! North Shore Gas App Team

North shore gas app

Excellent app easy to use everything right at your fingertips

set a part

6 years ago

No Visa card?

Why can’t I use my visa on the app, I can use it every other way to pay! I was really looking fw to using the app to pay my bill. Can we please work on allowing VISA card payment!

DUTNORMAN

6 years ago

NSG customer

The app would be better if it showed the last 4 digits of the autopay bank account. This is especially important if the customer had to change the autopay account!

Charandlew