Highly recommended
Super easy to use
Excellently
Excellent
Satisfied
I am satisfied with the service , convenient and reasonable price. Hope to stay this way!!
Subpar
App is buggy, errors with adding funds. The password security is so weak that you cannot use symbols in the password and there is no minimum character count. If you are able to add funds and save your card info on this app beware of this weak security and its faulty captcha systems.
Secondly, it requires unnecessary data, and despite scanning the QR code, still requires Bluetooth settings. How much of our data does an app for laundry really need from us? It’s overboard. If you are unable to add funds with debit or credit, there is no longer a back up that allows people to use other methods of payment.
Lastly, the customer service borderline nonexistent. There is only a way to leave a message on their answering machine with your name and address, and what machine is malfunctioning. You might get a refund for if the machine eats your money and doesn’t return it (which is new, since the last app just took it silently and there was no way to report the mistaken balance). No ways to retrieve money put into the account. No response for technical issues or technical support, which should be obligatory for all companies looking to make an unnecessarily complicated app for a simple daily task.
It appears to me that most of their positive reviews must come from bots, because almost all the negative reviews are much more true renditions of what the average experience with this app is.
Secondly, it requires unnecessary data, and despite scanning the QR code, still requires Bluetooth settings. How much of our data does an app for laundry really need from us? It’s overboard. If you are unable to add funds with debit or credit, there is no longer a back up that allows people to use other methods of payment.
Lastly, the customer service borderline nonexistent. There is only a way to leave a message on their answering machine with your name and address, and what machine is malfunctioning. You might get a refund for if the machine eats your money and doesn’t return it (which is new, since the last app just took it silently and there was no way to report the mistaken balance). No ways to retrieve money put into the account. No response for technical issues or technical support, which should be obligatory for all companies looking to make an unnecessarily complicated app for a simple daily task.
It appears to me that most of their positive reviews must come from bots, because almost all the negative reviews are much more true renditions of what the average experience with this app is.
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Easy and fast
Very happy with this new system! Very easy to add funds and it connects to machines quickly!
