Highly recommended
Super easy to use
Excellently
Excellent
Satisfied
I am satisfied with the service , convenient and reasonable price. Hope to stay this way!!
Subpar
App is buggy, errors with adding funds. The password security is so weak that you cannot use symbols in the password and there is no minimum character count. If you are able to add funds and save your card info on this app beware of this weak security and its faulty captcha systems.
Secondly, it requires unnecessary data, and despite scanning the QR code, still requires Bluetooth settings. How much of our data does an app for laundry really need from us? It’s overboard. If you are unable to add funds with debit or credit, there is no longer a back up that allows people to use other methods of payment.
Lastly, the customer service borderline nonexistent. There is only a way to leave a message on their answering machine with your name and address, and what machine is malfunctioning. You might get a refund for if the machine eats your money and doesn’t return it (which is new, since the last app just took it silently and there was no way to report the mistaken balance). No ways to retrieve money put into the account. No response for technical issues or technical support, which should be obligatory for all companies looking to make an unnecessarily complicated app for a simple daily task.
It appears to me that most of their positive reviews must come from bots, because almost all the negative reviews are much more true renditions of what the average experience with this app is.
Secondly, it requires unnecessary data, and despite scanning the QR code, still requires Bluetooth settings. How much of our data does an app for laundry really need from us? It’s overboard. If you are unable to add funds with debit or credit, there is no longer a back up that allows people to use other methods of payment.
Lastly, the customer service borderline nonexistent. There is only a way to leave a message on their answering machine with your name and address, and what machine is malfunctioning. You might get a refund for if the machine eats your money and doesn’t return it (which is new, since the last app just took it silently and there was no way to report the mistaken balance). No ways to retrieve money put into the account. No response for technical issues or technical support, which should be obligatory for all companies looking to make an unnecessarily complicated app for a simple daily task.
It appears to me that most of their positive reviews must come from bots, because almost all the negative reviews are much more true renditions of what the average experience with this app is.
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Easy and fast
Very happy with this new system! Very easy to add funds and it connects to machines quickly!
Room status
The room status option doesn’t even show what’s available or not
Útil
excelente servicio
Credit card doesn’t work
Absolutely inconvenient. The card number has 3 extra number slots and the UI to try and register a new card is busted. Fix your app.
Good
Just hopefully the app had like a option to see when other people are using the washers
Downloading the app
Only recommendation is adding QR code to the machine so people can download the app.
It’s ok
You have to be careful so you don’t overpay for the dryers. In my building it doesn’t show which machines are being used and which are free.
Maintenance
Superior
Great app
No problems
Lakeview
Very good machines I love em
Some improvements can be made
Once everything is set up, the app works great. When I first created the account, I had some issues setting up my card and loading it but it’s been fine since then.
The only current issue is having a $10 minimum to load my account. It’s especially inconvenient when I only want to do a single load and need to load my account. I understand that I can use it for next time, but I’d rather have the option to load the account with only the necessary amount for that wash day. It’s led to me not using the app as much and going back to quarters.
The only current issue is having a $10 minimum to load my account. It’s especially inconvenient when I only want to do a single load and need to load my account. I understand that I can use it for next time, but I’d rather have the option to load the account with only the necessary amount for that wash day. It’s led to me not using the app as much and going back to quarters.
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Convenient
Works well!
Stick with these people
Family Pride is a wonderful company. Their response time for any repairs are always prompt and complete. Should you phone for service you won’t be disappointed with their personalized customer service either.
Upgrade
It’s way easier just to upload right off my debit card and I really don’t have to leave the house. Very convenient on colder days or last minute washing.
Good app
Makes laundry easy, I like the auto-refill option.
Pretty good service!
There was only twice in two years that I paid for the machine and it didn’t register, but it still took it out of my account. Otherwise, I would give this five stars.
