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CHI311

CHI311

Chicago City Services, 311

235 ratings
121 reviews
🔧 Utilities
Free

Details

  • Released
  • Updated
  • December 18, 2018
  • April 22, 2026

Features

Developer

City of Chicago
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About

Report non-emergency issues like potholes or graffiti directly to Chicago city services. Track the status of your requests, submit photos, and get real-time updates on city work in your neighborhood. This official app connects residents and businesses to essential city services.

✓Submit new service requests
✓Track request status and resolution times
✓Attach photos to requests
✓Map request locations
✓Create an account for tracking
✓Search knowledge articles
✓View neighborhood requests
Show original description

What users say

Summarized from real user reviews of CHI311. Based on 235 reviews and a 2.5/5 average, it highlights the 3 positives and 4 negatives reviewers mention most about this Utilities app.

Positive things

  • 🚀Intuitive and simple to use
  • 🌐Convenient access to city services
  • 📊Helpful for tracking request progress

Negative things

  • 🐛Frequent bugs and crashes
  • 🗺️Difficult to use map functionality
  • 🔒Login and account issues
  • 🤖Lack of responsiveness from developers
See all reviews

What's New in CHI311

3.1.1

April 22, 2026

- ADA Updates - Bug fixes - Salesforce SDK Upgrade - React Upgrade

More

User reviews

Most RecentHighest RatedLowest Rated

New Account Login never Works

I keep getting a notification saying my login attempt has failed. I created a brand new account with a new password and I still get the following message when trying to login.

“City of chicago 311
Email Password
Your login attempt has failed. Make sure the username and password are correct. You will be locked out of logging in for 15 minutes after 3 failed attempts”
Show more
meganrose420meganrose420

Can’t upload photos

Unfortunately, including Photos has become impossible because you can’t resize the images in the file sizes are too large. Please fix this.
PtrackPtrack

Must have app for a Chicagoan

I have been using this apps for past couple of years and have found it useful. There are picture uploads features. Whenever I have submitted an issue it’s has been worked on. It’s works well as you report it they work and will notify you once it gets resolved.
G_MamtaG_Mamta

Mark incomplete jobs as complete

This app is basically useless because they keep on marking jobs complete that they haven’t even gone to. There’s been a crate around Lakeshore Drive for about a month and they keep ignoring it.
Tom the DeerTom the Deer

Mark incomplete jobs as complete

This app is basically useless because they keep on marking jobs complete that they haven’t even gone to.
Tom the DeerTom the Deer
See 116 more reviews

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User experience

🐞

Reported Bugs

3 issues

Photo/image upload failures

Bug

Submission errors and timeouts

Bug

Inconsistent performance across devices and OS versions

Bug
✨

Requested Features

3 requests

More request categories and customization options

Feature

Ability to add notes and descriptions to requests

Feature

Improved notification and status tracking features

Feature

FAQ

What does the CHI311 app do?

The CHI311 app is the official mobile application for Chicago residents and businesses to connect with city services. It allows users to easily submit and track non-emergency service requests, such as reporting potholes, graffiti, or streetlight issues. You can also get real-time updates on city work and find information relevant to your neighborhood.

What are the key features of CHI311?

Key features include the ability to create new service requests, check the status of existing ones, and estimate resolution times. Users can also snap photos to attach to their requests for better accuracy, map the location of the issue, and create an account to track their submissions. The app also offers a search function for helpful knowledge articles and allows you to see requests in your neighborhood.

Is the CHI311 app free to use?

Yes, the CHI311 app is completely free to download and use. There are no in-app purchases or advertisements within the application. It is provided as a free service to help Chicago residents and businesses interact with city services.

What kind of city services can I report using CHI311?

You can report a wide range of non-emergency city services through the CHI311 app. This includes issues like potholes, broken streetlights, graffiti removal, rodent baiting requests, garbage cart maintenance, tree trimming, ice/snow removal, no heat complaints, abandoned buildings, and building violations. You can also report stray animals and inquire about programs like Clean and Green.

Who is the CHI311 app for?

The CHI311 app is designed for all residents and businesses within the city of Chicago. It serves as a convenient tool for anyone who needs to report a non-emergency issue or request a city service. The app aims to make interacting with Chicago city services quick, easy, and transparent for everyone.