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CHI311

CHI311

Chicago City Services, 311

235 ratings
118 reviews
🔧 Utilities
Free

Details

  • Released
  • Updated
  • December 18, 2018
  • April 22, 2026

Features

Developer

City of Chicago
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About

Report non-emergency issues like potholes or graffiti directly to Chicago city services. Track the status of your requests, submit photos, and get real-time updates on city work in your neighborhood. This official app connects residents and businesses to essential city services.

✓Submit new service requests
✓Track request status and resolution times
✓Attach photos to requests
✓Map request locations
✓Create an account for tracking
✓Search knowledge articles
✓View neighborhood requests
Show original description

What users say

Summarized from real user reviews of CHI311. Based on 235 reviews and a 2.5/5 average, it highlights the 3 positives and 4 negatives reviewers mention most about this Utilities app.

Positive things

  • 🚀Intuitive and simple to use
  • 🌐Convenient access to city services
  • 📊Helpful for tracking request progress

Negative things

  • 🐛Frequent bugs and crashes
  • 🗺️Difficult to use map functionality
  • 🔒Login and account issues
  • 🤖Lack of responsiveness from developers
See all reviews

What's New in CHI311

3.1.1

April 22, 2026

- ADA Updates - Bug fixes - Salesforce SDK Upgrade - React Upgrade

More

User reviews

Most RecentHighest RatedLowest Rated

Mark incomplete jobs as complete

This app is basically useless because they keep on marking jobs complete that they haven’t even gone to. There’s been a crate around Lakeshore Drive for about a month and they keep ignoring it.
Tom the DeerTom the Deer

Mark incomplete jobs as complete

This app is basically useless because they keep on marking jobs complete that they haven’t even gone to.
Tom the DeerTom the Deer

Rarely works

It’s the buggiest app I have ever used. You spend the time writing up a 311 complaint only for it to say there was an issue when you try to submit it. It’s totally useless.
JiemingJieming

App has problems

When tapping to open app the app crashes completely closes itself.
Fix it.
Iphone_app_user22Iphone_app_user22

Worst app

The app does not let you submit request. Keep saying their a error in your request to submit your request. I don’t see the purpose of this as being developed if they can’t fix the issues.
City0201City0201
See 113 more reviews

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User experience

🐞

Reported Bugs

3 issues

Photo/image upload failures

Bug

Submission errors and timeouts

Bug

Inconsistent performance across devices and OS versions

Bug
✨

Requested Features

3 requests

More request categories and customization options

Feature

Ability to add notes and descriptions to requests

Feature

Improved notification and status tracking features

Feature

FAQ

What does the CHI311 app do?

The CHI311 app is the official mobile application for Chicago residents and businesses to connect with city services. It allows users to easily submit and track non-emergency service requests, such as reporting potholes, graffiti, or streetlight issues. You can also get real-time updates on city work and find information relevant to your neighborhood.

What are the key features of CHI311?

Key features include the ability to create new service requests, check the status of existing ones, and estimate resolution times. Users can also snap photos to attach to their requests for better accuracy, map the location of the issue, and create an account to track their submissions. The app also offers a search function for helpful knowledge articles and allows you to see requests in your neighborhood.

Is the CHI311 app free to use?

Yes, the CHI311 app is completely free to download and use. There are no in-app purchases or advertisements within the application. It is provided as a free service to help Chicago residents and businesses interact with city services.

What kind of city services can I report using CHI311?

You can report a wide range of non-emergency city services through the CHI311 app. This includes issues like potholes, broken streetlights, graffiti removal, rodent baiting requests, garbage cart maintenance, tree trimming, ice/snow removal, no heat complaints, abandoned buildings, and building violations. You can also report stray animals and inquire about programs like Clean and Green.

Who is the CHI311 app for?

The CHI311 app is designed for all residents and businesses within the city of Chicago. It serves as a convenient tool for anyone who needs to report a non-emergency issue or request a city service. The app aims to make interacting with Chicago city services quick, easy, and transparent for everyone.