app issue
i Hello, I need you to look into my case immediately. Your app is a complete mess — this is now the second time it doesn’t let me do my laundry because of your system’s failures. It’s unacceptable that I lose both time and money due to issues on your end.
I am requesting an immediate refund of the funds that were stuck in the app. I’m paying for a service you are not providing properly.
Please fix this and return my money right away.
I am requesting an immediate refund of the funds that were stuck in the app. I’m paying for a service you are not providing properly.
Please fix this and return my money right away.
Show more
QR Code doesn’t work
I have a iPhone 13 Pro running the latest software. I deposited $15 thinking I wouldn’t have issues simply washing laundry. Was I wrong. I click QR to open the camera and scan the machine. The camera never opens inside the app. I’ve uninstalled the app. Reset my phone. Nothing works. Whenever I use QR to scan the scooters on my uber app. I have no problems. App needs to be fixed for iPhone users.
Show more
.
Genesis had amazing customer service and helped me learn how to use the machines
1st time Customer
June 29, 2025 As a first time customer I didn’t know what to expect when I arrived. When I walked in I was very surprised by how friendly and inviting the staff was. Janet was very helpful and walked me through the entire process. I will definitely be back and continue to use Tide Laundromat to wash my clothes. The facility is very clean and having all the soaps and dryer sheets included in each wash and dry is definitely a BIG BONUS!!
Show more
Great Service
Janet was great!! So friendly and helpful!! I will definitely be back!!
