New Account Login never Works
I keep getting a notification saying my login attempt has failed. I created a brand new account with a new password and I still get the following message when trying to login.
“City of chicago 311
Email Password
Your login attempt has failed. Make sure the username and password are correct. You will be locked out of logging in for 15 minutes after 3 failed attempts”
“City of chicago 311
Email Password
Your login attempt has failed. Make sure the username and password are correct. You will be locked out of logging in for 15 minutes after 3 failed attempts”
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Can’t upload photos
Unfortunately, including Photos has become impossible because you can’t resize the images in the file sizes are too large. Please fix this.
Must have app for a Chicagoan
I have been using this apps for past couple of years and have found it useful. There are picture uploads features. Whenever I have submitted an issue it’s has been worked on. It’s works well as you report it they work and will notify you once it gets resolved.
Mark incomplete jobs as complete
This app is basically useless because they keep on marking jobs complete that they haven’t even gone to. There’s been a crate around Lakeshore Drive for about a month and they keep ignoring it.
Mark incomplete jobs as complete
This app is basically useless because they keep on marking jobs complete that they haven’t even gone to.
Rarely works
It’s the buggiest app I have ever used. You spend the time writing up a 311 complaint only for it to say there was an issue when you try to submit it. It’s totally useless.
App has problems
When tapping to open app the app crashes completely closes itself.
Fix it.
Fix it.
Worst app
The app does not let you submit request. Keep saying their a error in your request to submit your request. I don’t see the purpose of this as being developed if they can’t fix the issues.
Comically bad app
Couldn’t even verify my email address, the verification email took me to a dead link and now I’m stuck in a cycle where I can neither confirm my account nor say I forgot my password.
App sucks needs a lot of improvements
I downloaded this app to make path holes reports and made an account, but couldn’t login. It kept telling my email or password is wrong which isn’t the case and app crashes a lot while in use.
Glitchy
I tried submitting a request for a pothole and included photos. Did not work. Had to cancel request and redo it without photos.
Poor development practices
The app produces vague errors like “Request Create Error” with no info for resolution. Desperately needs updates, but the city isn’t following any standard practices for tracking and fixing bugs. They don’t answer phone calls to the support number and hide the email address.
Ok but can be improved
1) city is too slow to address submitted issues. Feels pointless to submit anything on here
2) no option to submit illegally cars parked
2) no option to submit illegally cars parked
Can’t even make a working login
0/10, made two separate accounts and neither could log in, even after verification
Completely useless
The app seem to have a broken registration flow, I tried 2 times to register and every time it does not recognize the password. after one attempt it tells me the account is locked , so I have to wait 5 minutes. This is after I tried 311 to call to report an abandoned vehicle 2 times in a week and no action was taken, when I try to trace some accountability it seems like it’s impossible due to a broken app. Same like your services useless services useless app.
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Glitchy app
This app works less than half of the time. Chicago needs to hire different developers to fix this glitchy app.
Doesn’t work
Can never submit a request on app. It is useless.
Promising but needs updates
Centralizing and digitizing most city requests is incredibly helpful and promotes community engagement. However, this app has been neglected for over two years and urgently needs improvements. The file size limits for photos prevent most smartphone photos from being used, and there’s no effective way to find information specific to your ward. Additionally, the request statuses are vague and confusing.
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THEY TAKE A LONG TIME TO REVIEW THE CASE
They take a long time to review the case, I don't understand why they have an app if they are going to take a long time to review the cases, if they even try to look at the cases, it's the worst.
Screenshot photos before uploading!
Unable to submit issues that contain photos due to a file size limit that prevents photos from your newer phone to upload. You just get a generic message when trying to post a complaint and it just fails. In order to upload pictures, you need to screenshot your pictures so they are smaller. Please fix the app to auto resize the pictures or increase the file size limit.
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