Extremely frustrating
I just keep getting error messages “Sorry, there was a delay” - cannot set up the router at all and can’t reach someone on customer service. How can this be so easy with other companies and such a nightmare with Zentro?
Horrible service
Slow Internet claim to have 1000 Mbps bottom line all you’re getting is maybe 300 if you’re lucky keeps going up and down really bad service, I would not recommend a service ever. Also, customer service have no idea how to help you. They keep blaming it on interferences save your money.
App don’t
The device having trouble to connect to app, tried more than a dozen times, reset the ZentroIQ device, nothing! Save your time and go with a brand name!
Horrible customer service
Been having issues on and off the past three months since they installed my service.
Last week I’ve been having even slower speeds I contacted Zentro first Customer Service hung up and she couldn’t call me back. I had to call again. Wait on the phone again just for the manager to tell me after four hours of trying to troubleshoot over the phone that he’s gonna call me tomorrow tomorrow there was a week ago. He never contacted me back. No one has contacted me from the company. I still have trouble with my Internet connection, I would not this company to anyone .
Last week I’ve been having even slower speeds I contacted Zentro first Customer Service hung up and she couldn’t call me back. I had to call again. Wait on the phone again just for the manager to tell me after four hours of trying to troubleshoot over the phone that he’s gonna call me tomorrow tomorrow there was a week ago. He never contacted me back. No one has contacted me from the company. I still have trouble with my Internet connection, I would not this company to anyone .
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Best internet some how keeps getting better!!
I’ve been a happy customer of Zentro for almost 4 years- they are the best internet provider I’ve ever had. On top of this was able to download this app and get great insight into my network AND the customer support team was able to configure some settings without me fiddling with anything.
