ComEd vs CHI311
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ComEd
Manage your utility account conveniently from your smartphone or tablet. Easily pay bills, report outages, and track restoration status. Access account details, view usage, and set up helpful alerts for residential and business customers.
- Manage multiple accounts
- Pay bills easily
- Report and track outages
- View outage map
- Set up alerts
- View usage data and trends
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ComEd’s free app allows you to easily access your account information on the go. The app makes it simple to manage more than one account at a time and is available to both residential and business customers on your smartphone or tablet. You can report your outage and stay up-to-date on the restoration status from anywhere. Key features include: · Easy sign-in with your fingerprint or “keep me signed in” option · Effortlessly pay your bill · Report an outage · Check your outage status · View the outage map · View your bill · Check your balance · View your account activity · Manage your AutoPay and Budget Billing settings · Report your outage without signing in · View usage data and trends · Compare your bills · View your bill forecast · Set up alerts for your outage status, when your bill is ready to be viewed, upcoming payment reminders, and more · View hourly pricing information as a participant of the Hourly Pricing program
CHI311
Report non-emergency issues like potholes or graffiti directly to Chicago city services. Track the status of your requests, submit photos, and get real-time updates on city work in your neighborhood. This official app connects residents and businesses to essential city services.
- Submit new service requests
- Track request status and resolution times
- Attach photos to requests
- Map request locations
- Create an account for tracking
- Search knowledge articles
- View neighborhood requests
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See a pothole? Notice an open hydrant? Let us know. The official CHI 311 app allows residents and businesses to quickly and easily connect to Chicago city services. CHI 311 will be your first place to submit and track non-emergency service requests, get real-time updates, and find information on-the-go. You can also explore work being done in your area. Sign up for your 311 account to access city services and track your requests today. FEATURES - Create new service requests - Check the status of existing requests and the time it will take to resolve - Snap a photo and submit it with a request to improve accuracy - Map your request to help pinpoint a location - Create an account to track your service requests and get local, relevant info - Search and see helpful knowledge articles - Discover requests in your neighborhood CITY SERVICES - Report a pothole - Fix my streetlight - Graffiti removal - Rodent baiting request - Garbage cart maintenance - Tree trim request - Ice/snow removal request - No heat complaint - Abandoned buildings - Clean and Green program registration - Clean a vacant lot - Report stray animals - Senior well-being request - Report a building violation Built with Chicagoans, for Chicagoans!
Screenshots
Verdict
The clearest difference is rating: ComEd at 4.7 against CHI311's 2.5. ComEd also leads on ratings volume (130K vs 235) and review sentiment (23% vs 14%). CHI311's advantage is update cadence (every 3 weeks vs every 2 months). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
ComEd holds the better App Store score, 4.7 against 2.5. That said, the two scores are not equally well evidenced: ComEd has 130K ratings behind it against 235, so its average is the more settled of the two. Written reviews point the same way: 23% of ComEd's written reviews are positive against 14% of CHI311's.
ComEd ships an update every 2 months, CHI311 every 3 weeks. The most recent releases landed on September 24, 2026 and September 14, 2026 respectively.
| Parameter | ComEd | CHI311 |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (130K ratings) — better | 2.5 (235 ratings) |
| Positive reviews | 22.8% of reviews — better | 14.2% of reviews |
| Number of ratings | 130K — better | 235 |
| Update frequency | Every 2 months | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, Apple Watch — better | iPhone |
| Requires iOS | 17.0 — better | 17.6 |
| Further details — not scored | ||
| Size | 161 MB | 29 MB |
| Age rating | 4+ | 4+ |
| Developer | EXELON BUSINESS SERVICES COMPANY, LLC | City of Chicago |
Customer experience
ComEd
CHI311
User reviews
ComEd
From 130K App Store ratingsWhat we love
- 🚀 Quick and easy bill payment
- 👍 User-friendly interface
- ⚡ Convenient account management
- 🔍 Helpful outage tracking
Room to improve
- 🐛 Login/sign-in issues
- 🔍 Lack of real-time usage data
- 🔒 Security/account access problems
- 💰 Inconvenient payment options
- 🗓️ Delayed billing information
CHI311
From 235 App Store ratingsWhat we love
- 🚀 Intuitive and simple to use
- 🌐 Convenient access to city services
- 📊 Helpful for tracking request progress
Room to improve
- 🐛 Frequent bugs and crashes
- 🗺️ Difficult to use map functionality
- 🔒 Login and account issues
- 🤖 Lack of responsiveness from developers
Bugs and requests
ComEd
Reported bugs
4 issues- App crashes and freezes
- Billing information not updating properly
- Inconsistent performance across devices
- Login failures and network errors
Requested features
5 requests- Improved login/authentication process
- Real-time energy usage tracking
- Customizable app settings and preferences
- Seamless integration between app and website
- Expanded payment methods and options
CHI311
Reported bugs
3 issues- Photo/image upload failures
- Submission errors and timeouts
- Inconsistent performance across devices and OS versions
Requested features
3 requests- More request categories and customization options
- Ability to add notes and descriptions to requests
- Improved notification and status tracking features
In-app purchases
ComEd
No in-app purchases
CHI311
No in-app purchases









