Comparison

ComEd vs CHI311

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

ComEd

Manage your utility account conveniently from your smartphone or tablet. Easily pay bills, report outages, and track restoration status. Access account details, view usage, and set up helpful alerts for residential and business customers.

Highlights
  • Manage multiple accounts
  • Pay bills easily
  • Report and track outages
  • View outage map
  • Set up alerts
  • View usage data and trends
Read full description

ComEd’s free app allows you to easily access your account information on the go. The app makes it simple to manage more than one account at a time and is available to both residential and business customers on your smartphone or tablet. You can report your outage and stay up-to-date on the restoration status from anywhere. Key features include: · Easy sign-in with your fingerprint or “keep me signed in” option · Effortlessly pay your bill · Report an outage · Check your outage status · View the outage map · View your bill · Check your balance · View your account activity · Manage your AutoPay and Budget Billing settings · Report your outage without signing in · View usage data and trends · Compare your bills · View your bill forecast · Set up alerts for your outage status, when your bill is ready to be viewed, upcoming payment reminders, and more · View hourly pricing information as a participant of the Hourly Pricing program

About

CHI311

Report non-emergency issues like potholes or graffiti directly to Chicago city services. Track the status of your requests, submit photos, and get real-time updates on city work in your neighborhood. This official app connects residents and businesses to essential city services.

Highlights
  • Submit new service requests
  • Track request status and resolution times
  • Attach photos to requests
  • Map request locations
  • Create an account for tracking
  • Search knowledge articles
  • View neighborhood requests
Features
Read full description

See a pothole? Notice an open hydrant? Let us know. The official CHI 311 app allows residents and businesses to quickly and easily connect to Chicago city services. CHI 311 will be your first place to submit and track non-emergency service requests, get real-time updates, and find information on-the-go. You can also explore work being done in your area. Sign up for your 311 account to access city services and track your requests today. FEATURES - Create new service requests - Check the status of existing requests and the time it will take to resolve - Snap a photo and submit it with a request to improve accuracy - Map your request to help pinpoint a location - Create an account to track your service requests and get local, relevant info - Search and see helpful knowledge articles - Discover requests in your neighborhood CITY SERVICES - Report a pothole - Fix my streetlight - Graffiti removal - Rodent baiting request - Garbage cart maintenance - Tree trim request - Ice/snow removal request - No heat complaint - Abandoned buildings - Clean and Green program registration - Clean a vacant lot - Report stray animals - Senior well-being request - Report a building violation Built with Chicagoans, for Chicagoans!

Screenshots

ComEd4 screens
CHI3114 screens

Verdict

The call

The clearest difference is rating: ComEd at 4.7 against CHI311's 2.5. ComEd also leads on ratings volume (130K vs 235) and review sentiment (23% vs 14%). CHI311's advantage is update cadence (every 3 weeks vs every 2 months). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

ComEd holds the better App Store score, 4.7 against 2.5. That said, the two scores are not equally well evidenced: ComEd has 130K ratings behind it against 235, so its average is the more settled of the two. Written reviews point the same way: 23% of ComEd's written reviews are positive against 14% of CHI311's.

UpkeepUpdate frequency

ComEd ships an update every 2 months, CHI311 every 3 weeks. The most recent releases landed on September 24, 2026 and September 14, 2026 respectively.

Scorecard5 real differences · 5 level
ComEd versus CHI311: the parameters behind the verdict, then further details
ParameterComEdCHI311
PriceFreeFree
Rating4.7 (130K ratings) — better2.5 (235 ratings)
Positive reviews22.8% of reviews — better14.2% of reviews
Number of ratings130K — better235
Update frequencyEvery 2 monthsEvery 3 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, Apple Watch — betteriPhone
Requires iOS17.0 — better17.6
Further details — not scored
Size161 MB29 MB
Age rating4+4+
DeveloperEXELON BUSINESS SERVICES COMPANY, LLCCity of Chicago

Customer experience

ComEd

All ratings120,941 ratings
Positive92.8%
Neutral2.3%
Negative4.9%
Written reviews465 reviews
Positive22.8%
Neutral3.7%
Negative73.5%

CHI311

All ratings231 ratings
Positive31.6%
Neutral10.4%
Negative58.0%
Written reviews120 reviews
Positive14.2%
Neutral14.2%
Negative71.7%

User reviews

ComEd

From 130K App Store ratings

What we love

  • 🚀 Quick and easy bill payment
  • 👍 User-friendly interface
  • ⚡ Convenient account management
  • 🔍 Helpful outage tracking

Room to improve

  • 🐛 Login/sign-in issues
  • 🔍 Lack of real-time usage data
  • 🔒 Security/account access problems
  • 💰 Inconvenient payment options
  • 🗓️ Delayed billing information

CHI311

From 235 App Store ratings

What we love

  • 🚀 Intuitive and simple to use
  • 🌐 Convenient access to city services
  • 📊 Helpful for tracking request progress

Room to improve

  • 🐛 Frequent bugs and crashes
  • 🗺️ Difficult to use map functionality
  • 🔒 Login and account issues
  • 🤖 Lack of responsiveness from developers

Bugs and requests

ComEd

Reported bugs

4 issues
  • App crashes and freezes
  • Billing information not updating properly
  • Inconsistent performance across devices
  • Login failures and network errors

Requested features

5 requests
  • Improved login/authentication process
  • Real-time energy usage tracking
  • Customizable app settings and preferences
  • Seamless integration between app and website
  • Expanded payment methods and options

CHI311

Reported bugs

3 issues
  • Photo/image upload failures
  • Submission errors and timeouts
  • Inconsistent performance across devices and OS versions

Requested features

3 requests
  • More request categories and customization options
  • Ability to add notes and descriptions to requests
  • Improved notification and status tracking features

In-app purchases

None

ComEd

No in-app purchases

None

CHI311

No in-app purchases

Questions

Is ComEd free?
ComEd is free to download, with no in-app purchases.
Is CHI311 free?
CHI311 is free to download, with no in-app purchases.
Which has better reviews, ComEd or CHI311?
ComEd is rated higher. ComEd averages 4.7 out of 5 from 130K ratings, while CHI311 averages 2.5 from 235 ratings.
Do ComEd or CHI311 have ads?
Neither ComEd nor CHI311 shows ads.
Which is updated more often, ComEd or CHI311?
ComEd ships an update every 2 months, and CHI311 every 3 weeks. Most recently, ComEd was updated on September 24, 2026 and CHI311 on September 14, 2026.

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