Worst Mortgage Experience in 15+ years
We simply want to make our mortgage payment. However, the iPhone app is unable to setup external transfers, making it useless. The browser website is almost as bad, gets frequently locked out or has other issues. This is the worst experience for a mortgage servicer I’ve had in 5 homes in the last 15 years. STRONGLY DO NOT RECOMMEND. They make it difficult to pay a mortgage which sounds insane.
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Transfer
Transfer take to long to take place and makes my payment late.
Still no interest rate shown!
Another update and Eight years after it was suggested to show the interest rates for each account in account info, and they still are not! It is a very logical request! Why should I have to go to the Web version to see it? Get with the program developer!
Still no interest rate shown!
Eight years after it was suggested to show the interest rates for each account, they still are not! It is a very logical request! Why should I have to go to the Web version to see it?
Awful
How does this app so many good ratings?! Always difficult to login. Frequently ‘Unable to validate your credentials…’. Forced to use website instead over and over. Forced to give it a 1 star when it deserves so much less.
Simple fixes can be carried out. Still no change after 3 years of using it.
Simple fixes can be carried out. Still no change after 3 years of using it.
