Worst Mortgage Experience in 15+ years
We simply want to make our mortgage payment. However, the iPhone app is unable to setup external transfers, making it useless. The browser website is almost as bad, gets frequently locked out or has other issues. This is the worst experience for a mortgage servicer I’ve had in 5 homes in the last 15 years. STRONGLY DO NOT RECOMMEND. They make it difficult to pay a mortgage which sounds insane.
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Transfer
Transfer take to long to take place and makes my payment late.
Still no interest rate shown!
Another update and Eight years after it was suggested to show the interest rates for each account in account info, and they still are not! It is a very logical request! Why should I have to go to the Web version to see it? Get with the program developer!
Still no interest rate shown!
Eight years after it was suggested to show the interest rates for each account, they still are not! It is a very logical request! Why should I have to go to the Web version to see it?
Awful
How does this app so many good ratings?! Always difficult to login. Frequently ‘Unable to validate your credentials…’. Forced to use website instead over and over. Forced to give it a 1 star when it deserves so much less.
Simple fixes can be carried out. Still no change after 3 years of using it.
Simple fixes can be carried out. Still no change after 3 years of using it.
Bugs
Always difficult to login. Frequently ‘Unable…’. Forced to use website instead.
Great product but horrible app
In desperate need of an update.. please do the product justice!!!!
Best Bank App EVER
Best Bank App EVER
Great app
Great app
Improves needed
Want to transfer to principal and I can’t. Not user friendly
App for mortgage info
I installed the app in my iPhone to manage my mortgage loan but all I see is related to banking. Have to go to the webpage to find the mortgage option. Is this option available in the app? If so, good job hiding it.
Unable to Login
I use the same credentials and the web and not able to login while using the APP even though the secondary verification is entered correctly.
Useless.
While I can log in via a browser online, this useless app will not accept identical credentials in-app, despite re-downloading.
Don’t bother.
Don’t bother.
Horrible App
Crashing very often with my newest iPad
Can’t log in
Echoing as many others have said. I cannot log in to view my mortgage, keeps saying invalid credentials even though I’m using exact same as website via auto fill
Cannot login with a mortgage loan
I only have a mortgage loan with Northpointe. I cannot login to the app to pay that. I get an error and have to use the webpage. Would be way more convenient to pay from my phone.
Worst Bank Ever?
Reported fraud on our account over a week ago still no action whatsoever, apparently the money stolen from us is going to stay stolen and Northpointe couldn’t care less. And now the automated system won’t even let me through to a representative to get an update or get action actually taken. Guess if they don’t talk to us it just goes away?? Actually hope they sell my mortgage to someone else because they clearly aren’t up to basic tasks
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Blah
Tried to use log in to this app as a Mortgage account holder and it doesn’t work. I guess it only works for personal banking. Do better.
Doesn’t work
The app doesn’t work and has zero functionality.
Mortgage
Can’t login to this app to view my mortgage.
