Online experience
Worst UI. Won't give enough info. Payment due dates are confusing. Won't alert for late payments. Customer service won't answer calls. Won't call back despite requesting a callback.
Login
Logging in is always such a process compared to other banking apps. Feels like you work harder to keep your customers out of it rather than the real fraudsters
This app is trash
This app is horrid in its fashion of logging in and managing money. My Face ID doesn’t work anymore, my automatic password fill asks me twice every time I log in if I want to switch accounts or change something and I have to click ignore just to maintain my login progress, and every two or three weeks I am unable to transfer money between accounts at instant speed because there’s “a lot of traffic” and everybody is “working behind the scenes to make things right.” Yeah ok.
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Turn
It would be nice if the app would work as you turn the screen sideways on an iPad.
What Happened
Up until this latest update I’ve had no problems with this app whatsoever at all. Now, every time that I try to login using the biometrics, it’s saying that I’ve entered invalid information so when I try to enter my password, it also says that is invalid! Very frustrating!
