Crash
Won’t open all the time
App is meh
The bank needs some better devs. The app works and gets the job done but the UI/UX isn’t great changing between screens is slow and login often has issues
Online experience
Worst UI. Won't give enough info. Payment due dates are confusing. Won't alert for late payments. Customer service won't answer calls. Won't call back despite requesting a callback.
Login
Logging in is always such a process compared to other banking apps. Feels like you work harder to keep your customers out of it rather than the real fraudsters
This app is trash
This app is horrid in its fashion of logging in and managing money. My Face ID doesn’t work anymore, my automatic password fill asks me twice every time I log in if I want to switch accounts or change something and I have to click ignore just to maintain my login progress, and every two or three weeks I am unable to transfer money between accounts at instant speed because there’s “a lot of traffic” and everybody is “working behind the scenes to make things right.” Yeah ok.
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Turn
It would be nice if the app would work as you turn the screen sideways on an iPad.
What Happened
Up until this latest update I’ve had no problems with this app whatsoever at all. Now, every time that I try to login using the biometrics, it’s saying that I’ve entered invalid information so when I try to enter my password, it also says that is invalid! Very frustrating!
Terrible app
The app is terrible. Looks like someone’s middle school kid made it as a half assed school project.
Constantly Broken/Under Maintenance
Just as the title says. They SERIOUSLY need to fire whoever built and maintains this app and hire some professionals.
App always stuck
This app has significantly gotten worse year after year. Now the app just freezes when I go to login. Have done every stupid human trick restarting phone, etc. it’s just a recurring thing for the northwest bank to have the worst app and interface for years now. It’s like the IT company is trying to make customers leave the bank. I know I should have left years ago.
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Paying bills is hard
Have car loan through this bank instead of “pay on account” it has a confusing bank transfer option.
North-worst Customer Service is harder to navigate than the app
I am a new customer and not having the best experience. The app was tough to maneuver. In trying to set up auto payment it didn’t work for me (user error). I talked to customer service the first time and he was helpful. He shared a lot of info but missed an important detail. I called today to get help. O was on hold forever, selected the callback feature and got no call back then I called again to speak with two agents that could not help. I’m stuck here for the dilution of my loan that is just getting started. I’m very disappointed.
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review apps’s
TOOTOOTOO many
Terrible
App is very buggy and is always down and just never lets you log in it is the worst banking app ever made, try your absolute best to never use it.!
North West Bank!
Not too bad. Their Zelle kinda stinks. They hit me with limits all the time. Other than that it works good. I really just want them to stop asking me to leave a review. Super annoying.
Stop asking for reviews each time I use the app.
See above
Back of check picture issue
Using iPhone taking a picture of deposit is quick and easy - but for a while now take a picture of the back of the check is difficult I cannot figure out why or how it is different when taking a picture of the back of a check - it takes more than several tries of hitting cancel when in the camera screen and then going back into the button for back of the check picture - it can be frustrating- eventually it works but it takes sometimes as many as 4 tries for it take the picture
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Easy app
Mobile app is easy to use
Mobile
The Mobile Deposit is awesome.
Easy to use
Very user friendly, never have lagging and can always use it with no issues
