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Norton Device Care

Norton Device Care

With Norton Screen Care & more

7.4K ratings
59 reviews
🔧 Utilities
📊 Productivity

Archived App

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

  • Released
  • Updated
  • March 14, 2019
  • August 9, 2021

Features

Developer

Gen Digital Inc.
✨Promote your app ✨
Norton Device Care screenshot #1 for iPhone
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📌Ready
Reviews summary↘︎
⭐59
Reviews↘︎
🔄6+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦w/o updates
Updates frequency↘︎
🖼️Get Icon
Icons↘︎

About

This app offers damage protection plans for your favorite devices, including phones, laptops, and tablets. Submit claims easily through the app for repairs or reimbursement. It also includes cracked screen coverage for eligible phones at no extra cost with a qualifying membership.

✓Damage protection for phones, laptops, tablets, TVs
✓Cracked screen coverage for eligible phones
✓Submit claims directly through the app
✓Repair or reimbursement for covered damages
✓Extended coverage beyond manufacturer warranties
✓24/7 live tech support
Show original description

What users say

Summarized from real user reviews of Norton Device Care. Based on 7.4K reviews and a 4.8/5 average, it highlights the 6 positives and 7 negatives reviewers mention most about this Productivity app.

Positive things

  • 🚀Reliable protection
  • 🔒Secure information
  • 👍Easy to use
  • 👍Intuitive navigation
  • 👍Instant device recognition
  • 👍Professional and efficient service

Negative things

  • 🐛Difficult to correct mistakes
  • 🐛Clunky app
  • 🐛Repeated sign-in issues
  • 🐛Blank screens and redirection
  • 🐛Difficult to submit claims
  • 🐛Expiration issues
  • 🐛Slow search functionality
See all reviews

What's New in Norton Device Care

2.0.9

August 9, 2021

- General bug fixes - Device identification bug fixes - iOS 14 bug fixes - Updates dependency versions

More

User reviews

Most RecentHighest RatedLowest Rated

Reliable protection

One plan provides protection for many devices.
Scans can be done anytime. Your information on the web is always secure.
applantapplant

“Easy to Use App”

Instructions for submitting a screen replacement say to submit through the “easy to use app.” The app doesn’t allow me to submit a claim and the support screen(s) redirect me to blank screens. I dread having to reach out to customer service now, based on the other reviews here. This App is the most useless thing ever. Why can’t their be a webpage as well?!
Show more
Big Ghetto JamesBig Ghetto James

Screen Care

The app was easy to install and the navigation in the app was intuitive. I’m glad I have Norton protection for my iPhone 12 screen.
Angelito’s reviewAngelito’s review

Not easy to correct mistakes

I just made a mistake and don’t know how to fix it. Trying to add my ne ipad pro in my 5 devices. Not sure if it has been completed. The gal I spoke to yesterday her accent was so heavy I had a hard time understanding her.
pro-speakerpro-speaker

Care Plan

At no additional cost, you can’t go wrong! Upon activation and add device it instantly recognize my device that I want to protect.
Herm RentHerm Rent
See 54 more reviews

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User experience

🐞

Reported Bugs

3 issues

App freezes during login

Bug

Subscription status issues

Bug

Inability to register devices

Bug
✨

Requested Features

2 requests

Dark mode option

Feature

Webpage for claims submission

Feature

FAQ

What does Norton Device Care do?

Norton Device Care provides damage protection plans for a variety of devices, including phones, laptops, tablets, and TVs. It allows users to add devices for coverage and submit claims directly through the app for repairs or reimbursement for issues like cracked screens, mechanical breakdowns, and accidental damage.

What is Norton Screen Care?

Norton Screen Care is a benefit provided at no extra cost with a qualifying annual membership renewal. It offers reimbursement for cracked screen repair costs for eligible phones, up to $100, after a $25 deductible. Users must register their phone through the app after receiving an activation email.

How do I submit a claim?

You can submit a claim anytime directly through the Norton Device Care app. The app guides you through the process to report the damage or issue with your protected device. If your device cannot be repaired, you will be replaced or reimbursed up to the limits of your plan.

What devices are covered?

Coverage extends to phones, laptops, tablets, and TVs. Specific iPhone models from iPhone 4/4s up to the iPhone 12 series are eligible for Norton Screen Care registration. For other devices, coverage includes repair or reimbursement for cracked screens, mechanical breakdown, accidental damage, and surge protection.

Is there a cost associated with Norton Device Care?

The app itself is free to download. However, the protection plans and Norton Screen Care are tied to qualifying annual memberships that auto-renew. While Norton Screen Care is provided at no extra cost with a qualifying membership, the underlying membership has associated costs. Coverage limits and deductibles apply.