Wasteful Review
My motion sensor 3rd Gen won’t work as expected, it won’t connect my wifi that is using 2.4G hertz, and everything is a mess.
There is no point for my insurance to send me a motion sensor, what a waste.👎👎👎👎👎👎
There is no point for my insurance to send me a motion sensor, what a waste.👎👎👎👎👎👎
Shipping Address Not Valid
Your sensor is giving off false readings and it needs a free magnetic message every two minutes all night, I’m so tired from these continuous messages.
The app directs you to an online store, and then promptly rejects an Australian address with”Shipping not available . Your order cannot be shipped to the selected address. Review your address to ensure it's correct and try again, or select a different address”.
The massage even occurs when the website auto populates your home address as you type, indicating that the entered address is correct; however, sending to Australia seems to be not achievable with this company.
Time to remove the system, so that I can a full nights sleep.
The app directs you to an online store, and then promptly rejects an Australian address with”Shipping not available . Your order cannot be shipped to the selected address. Review your address to ensure it's correct and try again, or select a different address”.
The massage even occurs when the website auto populates your home address as you type, indicating that the entered address is correct; however, sending to Australia seems to be not achievable with this company.
Time to remove the system, so that I can a full nights sleep.
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Absolutely rubbish
Can’t connect. No support. Poor privacy. Waste of money and time.
Failing to support app
Failing to accept password re do the password and will let u in for small amount of time then will say already connected to base with different username so the app needs update to fix bugs otherwise would be a great setup , needs urgent fix
Unable to set up
I repeatedly tired to connect the Norton bridge to my wifi, to kept being told unable to connect. I tired various methods of different locations and re-installing the app. I checked I had the correct wifi and password after endless hours, no solution.
It’s a pain to. Recofigure
Sensors don’t work and it’s a pain to reset and setup everything everything again.
After 3 weeks
The app is trash, after 3 weeks, it’s disconnected, can not login again.
Rubbish
Very poor, fails to connect/bridge have spent far to much time on trying to use this device. Have tried every trouble shooting instruction , emailed the company and still not working. Do not waste your time.
Data grabby, shoddy business
I don’t feel like handing over my life’s data to a remote US company. Their T&Cs say they can own and do with it what they want. GFY!
The bridge keeps disconnecting after using 2weeks
It was really nice and easy to use initially. But after 2 weeks, the bridge disconnects itself randomly and for no reason. I tried to remove and re-added it, but it disconnected again after couple hours. For no reason, and it cannot reconnect by itself. Really frustrating…
I would like to get an alarm on iphone, when door or garage opens.
With notifications alone, its not complete, pls add sound for iphone app. Another suggestion is to offer an outdoor and indoor motion detector .
Needs fixing
Constantly doesn’t update and/or also disconnects. Very frustrating to use. Please fix it if you want us to use it!
Also all of the help pages go to a page saying this help centre no longer exists…very helpful!
Also all of the help pages go to a page saying this help centre no longer exists…very helpful!
Needs better options for notifications
Low battery notification trips several weeks to a month before the battery runs out. Please provide an option for “critical” or “almost empty” battery — when the little battery meter shows empty but the sensor is still online. Or if the sensor drops offline entirely. The current “low battery” level is wasteful so i have those notifications disabled.
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Is company still in business?
I think this company is no longer in business. App and sensors no longer working properly, not connecting or monitoring activity. Get no response to the support tickets I submitted, get a delivery error when I try to email the company, no one answers customer service phone line when I call. I previously purchased two magnets for our sensors but never received them and never got a response to the several inquiries I sent. Finally had to call my credit card company to have them cancel the amount that Notion had charged to my credit card for the magnets
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Need F to C
There is no option to change from F to C.
Keeps on disconnecting
I had no issues in the past but suddenly the bridge keep getting disconnected as well as the sensors.
Log outs
App constantly requires logging in and doesn’t remember passwords. Absolutely annoying.
Constantly drops our
Needs to be reset almost weekly
Now it keeps telling me my phone is not connected to our wifi when it is
Now it keeps telling me my phone is not connected to our wifi when it is
So far, so good
Easily downloaded the iOS Notion app, connected everything to our home wifi, configured the bridge & setup 3 sensors around the house. Took about 10mins and we are up and monitoring. Done!
Easy set up
Simple instructions to follow for set up and locations. Works well with app. Notifications good for open doors and preset temperature thresholds.
