Novation User Reviews
Customer Experience
~ Based on 16 written reviews from the US App Store.
What users say
Summarized from real user reviews of Novation. Based on 709 reviews and a 4.8/5 average, it highlights the 6 positives and 7 negatives reviewers mention most about this Finance app.
Positive things
- 👍Easy-to-use interface for account management
- 💰Convenient bill payment and fund transfers
- 📱Accessible across multiple devices (iPhone, iPad)
- 💳Online check deposit functionality
- 🏦No ATM fees and no checking account fees
- ⚡Quick access to account information
Negative things
- 🐛Frequent login failures and server glitches
- 🐛Check capture/eDeposit consistently failing
- 🐛Credit card statement viewing broken after updates
- 🐛Persistent pop-up requiring card re-addition despite card being present
- 🐛Recent transactions unable to display
- 😤App quality degrading with each update
- ⚠️New feature routing all deposits to savings first
Is Novation Safe?
Novation appears safe based on user ratings. AppsHunter Safety Score for Novation is 95/100.
This assessment is based on 709 user ratings, with an App Store average of 4.8/5.
Safety Analysis
~ Based on 678 App Store ratings for Novation.
Is Novation Legit?
Novation appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Novation is 78/100.
Based on 78 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
Whenever I try to log in it takes me so many tries just to get it to load. It just keeps circling and won’t let me in unless I keep trying. Fix your app. Sucks when I need to transfer money.
Terrible can’t even login to see me money or pay for things I need because I can’t even login half the time the servers are glitching or not working correctly
Rear of check capture always failing, never a problem before the new version.
Don’t like the new changes that make all money going into savings first and then transferred to checking
They haven’t scammed me outta my money so it’s pretty good
This is a terrible app and gets worse with every update. It’s difficult to make an edeposit with it because it can’t capture the image. With the most recent update, it no longer lets me view my actual Novation credit card statement—only a summary. Cannot open or print a statement, even though the buttons are there to do so. It just blips but nothing happens. Tried repeatedly. I checked the Downloads folder, thinking it might be there. Nope. Every time I open the credit card portion, it goes through a “wait” cycle then tells me to add a card to continue. The card is already there—I can see it behind the pop up! I cancel and go on, but it’s really annoying to have to do this every single time. We’ve been Novation customers for decades, have a mortgage there and had a car loan with them, their branch location is extremely convenient, no fees at ATMs or on checking, but I’m looking for a new bank ONLY BECAUSE OF THIS TERRIBLE APP.
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Have been unable to review recent transactions for 2 days now, is this permanent or something you’re not aware of?
Very easy to pay bills and transfer funds but my wish list would be a shared online check registry for wife and I so we're not logging into account on non-Secure wifi.
It is wonderful to have such an easy to use app. I can check my accounts, confirm my transactions, transfer money, pay my bills, all on my iPad or iPhone. I love this app!
Check deposit is easy.
Good app for accessing your accounts. Check deposit is becoming more of a problem with each update. Need to fix.
Love the easy access to my accounts.
I Love the new updates and Novation!!
It's a good app and very much appreciate the ability to make deposits on-line. If it were not for this function, I would probably have to change banks. The only negative I find is in the camera. It almost every time requires me to try taking the pictures multiple times. I don't know if the software is too sensitive or not enough. And sometimes it can get very frustrating.
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Love this app!
No problems yet. Much better than the old one. Thanks!!
