Login problem
Why I can’t login in to my account google account every time I try to login the app shutdown
Payment stuck
Tried 10 times in a span of two hours and cannot make payment. Every attempt returns with a message “payment cannot be processed due to internal error. Try again “
So uninstalled and reinstalled app, same story
So uninstalled and reinstalled app, same story
Great app
It let me see the movies without getting out of my home the best app
Update
Every week I should update the app to use it I never rated an app in my 26 years its so frustrating
Novo cinemas app - UAE
Hi, I tried to book the Patriot movie on the Novo app at Dragon Mart. Unfortunately, the payment page is not loading, and I am unable to complete the booking. I have tried multiple times using both my phone and the website, but the issue persists.
This is quite frustrating. At the very least, there should be an in-built live chat option on the Novo app and website for immediate support. I am also unsure when I can expect a response to this message.
Overall, this is very disappointing and not user-friendly. And also I tried to submit my concerns in the app itself unfortunately that is also not working !!!!!
This is quite frustrating. At the very least, there should be an in-built live chat option on the Novo app and website for immediate support. I am also unsure when I can expect a response to this message.
Overall, this is very disappointing and not user-friendly. And also I tried to submit my concerns in the app itself unfortunately that is also not working !!!!!
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Easy booking
Cool app for booking tickets, some movies are not available
new update sucks
mandatory updates like it’s a government app
get over yourself its not that important of an app
get over yourself its not that important of an app
-5tapmy-pagbix
5505 0737
ازدهت
تزن تم ز
new update sucks
mandatory updates like it’s a government app
The worst app ever with a shrewd app developer
Needs Major Fixes for Booking & Feedback
I had a very frustrating experience using the Novo Cinemas app.
1. The app does not work properly when the website is open in a browser.
2. At Mega Mall, the Edge 60 seats showed as available both in the browser and in the app, but I was unable to book them. I had to end up booking 50 AED seats instead, which was inconvenient.
3. The payment gateway design needs improvement — the first name and last name fields are hidden behind the keyboard, so you cannot see what you are typing.
4. After completing my booking, when I tried to leave a review and selected “Unsatisfied” with my comments, the form kept failing to submit. When I changed my review to “Satisfied” with just a “very good” comment, it went through.
This makes it feel like negative feedback is not being accepted, which is disappointing. Please fix these issues to make the app more user-friendly and fair.
I had a very frustrating experience using the Novo Cinemas app.
1. The app does not work properly when the website is open in a browser.
2. At Mega Mall, the Edge 60 seats showed as available both in the browser and in the app, but I was unable to book them. I had to end up booking 50 AED seats instead, which was inconvenient.
3. The payment gateway design needs improvement — the first name and last name fields are hidden behind the keyboard, so you cannot see what you are typing.
4. After completing my booking, when I tried to leave a review and selected “Unsatisfied” with my comments, the form kept failing to submit. When I changed my review to “Satisfied” with just a “very good” comment, it went through.
This makes it feel like negative feedback is not being accepted, which is disappointing. Please fix these issues to make the app more user-friendly and fair.
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Trash update
The app is terrible. The old version is better. How do you call an upgrade?
Why give UAE users an app if web browsing is forced?
After a mid year update, the app is completely unusable for UAE users. The app forces you to open the browser instead to see the movie catalogue.
Now a user-hostile app
The old app was fine. You could browse movies, buy tickets, and buy food without creating an account. Now not only is an account required but it also keeps nagging to turn notifications on.
The irony, as always, is their message that the changes are to make a better user experience. Give me a break!
The irony, as always, is their message that the changes are to make a better user experience. Give me a break!
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5 starts
Five starts. Honestly it’s a really good app to use and it has very good facilities in the actual cinema like if you choose 7 star you can have a full course meal with luxurious seats.
Mid year 2025 update is weird
After update in July, it worked fine, then in August, even after update, whenever launching the apps, the update now pop up again, and coz it was already updated, only option is open.
Then the circle continues, open, update now, open, update now.
How on earth we can use the app?
Then the circle continues, open, update now, open, update now.
How on earth we can use the app?
Update Notification
Once login, it shows to update the app now but am unable to update
Worst App Ever
The app suddenly redirected to a website and displayed a message saying, ‘In-app browser for a better experience.’ Honestly, it’s quite frustrating.
The app design is unusuable
After the new update the app is just unusable. Important buttons are positioned over each other.
The payment button just hides behind the country selection button.
Really bad experience as a user. Extremely frustrated with the design and also it’s now super hard to login into your account.
It logs out randomly everytime.
The ratios are all all off for iPhone. It uses pixel ratios for iPhones.
The payment button just hides behind the country selection button.
Really bad experience as a user. Extremely frustrated with the design and also it’s now super hard to login into your account.
It logs out randomly everytime.
The ratios are all all off for iPhone. It uses pixel ratios for iPhones.
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Deceiving app and services
Whaat is happening with Novo?? The old app was so user friendly and now complicated and ugly. Also in Novo Qatar service of 7star food was very bad. Cold food and no cutlery no tissues after we asked many times. Dont put edamame and corn on menu unless we asked many times for it to staff. Very deceiving i would prefer spend money other places since anyway movies are also declining in quality.
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