Do not buy gyftr voucher to use in this app. It does not work.
I purchased a ₹5,000 GyFTR voucher specifically to book two tickets for Odyssey because I wanted to secure particular seats. I bought the voucher and immediately tried to use it, but the app kept showing errors like "This voucher has already been used" or "Something went wrong, please try again."
Because of this technical issue, I lost the seats I wanted. The whole reason I purchased the voucher was to complete the booking immediately, but the app failed at the most critical moment. It's unacceptable for users to be blocked from using a newly purchased voucher due to app errors. This was an incredibly frustrating and disappointing experience, and I expect this issue to be resolved so others don't face the same problem.
Because of this technical issue, I lost the seats I wanted. The whole reason I purchased the voucher was to complete the booking immediately, but the app failed at the most critical moment. It's unacceptable for users to be blocked from using a newly purchased voucher due to app errors. This was an incredibly frustrating and disappointing experience, and I expect this issue to be resolved so others don't face the same problem.
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Something went wrong
Whenever I do something, it says something went wrong, I have seen vibecoded apps work smoother than this app, it crashes so easily with just a slight load on server and can’t believe that this is a billion dollar company, biggest disappointment was, whenever I clicked on add to wallet button on my bought tickets, it kept saying something went wrong, how can you mess up an offline function
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App not working
Why is it taking so much of time to open the app and it's showing error again and again
It did opened once and I filled my information also then it was working later it was pathetically slow not able to see theatres and there show timings it's not moving forward only
you guys updated this app 2 days ago then what is the problem I reinstalled the app still the same problem
It did opened once and I filled my information also then it was working later it was pathetically slow not able to see theatres and there show timings it's not moving forward only
you guys updated this app 2 days ago then what is the problem I reinstalled the app still the same problem
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Terrible UX and extremely buggy
I purchased a gift card. It is not clear where and when I have to redeem this on the app. Once I figured it out, I decided to just test it out on a ticket, to see if it worked. After entering gift card, it automatically confirmed the ticket purchase right away. In other apps, they show a breakdown before actually confirming the booking. But on this app, it just went ahead and booked the ticket without my explicit go-ahead. I lost 500+ bucks in the process.
I’d give 0 stars if I could.
I’d give 0 stars if I could.
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Response from developer
Namaskar, We would request you to kindly share your concern with us at feedback@pvrinox.com, so our team can look into the matter and assist you further. – Rajul
Avoid Gift Cards! No Cancellation/Refund Policy
Extremely frustrated. I made a simple AM/PM booking error for the 11 PM show instead of 11 AM at INOX Phoenix Mall Wakad.
Even though I reached out 12 hours in advance, the app refuses to cancel or modify my ticket just because I paid with a Gift Card. This is a discriminatory and unfair policy. Other payment methods allow cancellations with standard fees, but Gift Card users are stripped of all rights.
Terrible customer service and rigid app policies. Avoid using Gift Cards on this app!
Even though I reached out 12 hours in advance, the app refuses to cancel or modify my ticket just because I paid with a Gift Card. This is a discriminatory and unfair policy. Other payment methods allow cancellations with standard fees, but Gift Card users are stripped of all rights.
Terrible customer service and rigid app policies. Avoid using Gift Cards on this app!
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