Crashes
App won’t open for me at all. It instantly crashes
Won’t open, terrible “update”
Had to update to this version by the developer. It now won’t open at all, so no remote monitoring if the product. Nothing wrong with the old version. GIVE US A CHOICE to go back.
Needs improvement
Update: now the App crashes immediately when opening. Cannot access any thermostats.
Original review: The previous app “Nuheat” was just above average but at least it worked, was intuitive. This app is well below average. I have 7 separate thermostats in our house but I am limited on the number of schedules that can be programmed. When you go to a thermostat, and select ‘schedule’ it tells me I need to delete one first…. I don’t understand how the app works. It’s not intuitive. Why did they go live with this app? Is it written using AI? I hope the programmers continue to improve the UI.
Original review: The previous app “Nuheat” was just above average but at least it worked, was intuitive. This app is well below average. I have 7 separate thermostats in our house but I am limited on the number of schedules that can be programmed. When you go to a thermostat, and select ‘schedule’ it tells me I need to delete one first…. I don’t understand how the app works. It’s not intuitive. Why did they go live with this app? Is it written using AI? I hope the programmers continue to improve the UI.
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Response from developer
Hi, Thank you for your review, we have indeed noticed that when doing the migration of all the Nuheat thermostats some things were broken, we are still in the process of fixing these things in order to make the app working as expected. In a couple of days, all things should be restored and working better. Sorry for the inconvenience and thank you for your patience. Patrick
Keeps crashing
This latest release has somehow got even worse. It crashes every time I launch it so is completely useless.
Updates to app with the signature stats
Everything works as expected. My last issue was due to user error. The responsiveness of customer service has been great!
Response from developer
Hi, I am glad it worked out for you. We appreciate your feedback. Patrick
Fix when?
You took a perfectly fine app and scrapped it for this non working version? The new UI is anything but intuitive or useful. The good news is that doesn’t even work now. The new version tries to load then stops yet it’s still running the background.
Just give us back the old version.
Just give us back the old version.
Worse then the old app would give it - 10 if I could it’s that bad
The new app is total garbage , it didn’t work great when first installed and now for the last two weeks just crashes , at least the old one worked consistently, have had these floors for 6 years and the other app wasn’t great but it worked and looked better…. seriously what does it cost to make a decent app for these floors, I know Nvent makes more than enough money for this to be done beyond not happy.
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Avoid buying thermostats
App only crashes immediately upon launch. Can’t even get into the app to see the thermostats. Obviously no testing done by developers and they don’t care to get anything fixed quickly. Horrible decision by Nuheat to mitigate to app that wasn’t built for the thermostats they sell. I would avoid buying any Nuheat thermostat until they get serious about their app controls.
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Doesn’t Work
Thermostats didn’t migrate from previous app as expected and won’t add to new one either.
UI is not intuitive. No cancel or edit options for many operations. Thermostats must be deleted and re-added if network password changes, which requires user to re-enter ALL info AT the thermostat…no way to edit individual fields in the app or thermostat.
Everything about this app is cumbersome. At least the previous app actually worked.
UI is not intuitive. No cancel or edit options for many operations. Thermostats must be deleted and re-added if network password changes, which requires user to re-enter ALL info AT the thermostat…no way to edit individual fields in the app or thermostat.
Everything about this app is cumbersome. At least the previous app actually worked.
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Seriously?
It’s no secret that the new version is a buggy mess, but now the app just crashes on opening. I can’t even get to the web portal to access the thermostat, as their certificates are expired. At this point the only option is to shut off the breaker because I don’t trust it to not decide to heat the floor 24/7. And Patrick? Don’t tell me to be patient while you fix the bugs. That’s not going to fly anymore.
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Ugh.
More than 6 hours , 3 of them on the phone . diabolically useless.
Yikes - they need help… badly
App constantly crashes, UI is horrible, not user friendly at all.
ATM, when you open it, it just spins and then crashes. They could spend $50 and vibe code this. Logic makes no sense
ATM, when you open it, it just spins and then crashes. They could spend $50 and vibe code this. Logic makes no sense
Now it won’t launch at all
App suddenly won’t launch at all. I open the app- it closes. DOA. Can’t access our system remotely at all any more. On an iPhone 15 Pro.
IOS 26.6. I see:
“2d ago
Version 1.0.52269
Bug fixes and improvements”
Is completely breaking the app an improvement?
I hated this app when it worked. I really wish this company would just revert back to the app that worked before forcing an unwelcome update.
IOS 26.6. I see:
“2d ago
Version 1.0.52269
Bug fixes and improvements”
Is completely breaking the app an improvement?
I hated this app when it worked. I really wish this company would just revert back to the app that worked before forcing an unwelcome update.
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Unuseable
NuHeat created a new app and simultaneously disabled the old app that had worked perfectly. The new app is unusable. It’s not intuitive and doesn’t change the thermostat’s settings as it is intended to do.
New version of app does not work at all
Could developer perhaps revert us back to old working version until the new version is properly tested and working!
Awful
The new app has awful readability and is a downgrade in design from the previous version which you are forced to abandon. It is extremely hard to read the current temperatures of each thermostat. I wish there was an option to return to the previous version. Why the need to change something that was beautifully designed and worked so well?
8/6/26
Here’s an update- now the App doesn’t work at all!!! It crashes as soon as it opens!!! Will there ever be a working app again from this company???
8/6/26
Here’s an update- now the App doesn’t work at all!!! It crashes as soon as it opens!!! Will there ever be a working app again from this company???
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IOS 16
Recent update now no longer works with iOS 16.
Downgrade from previous app
Extremely unusable and unintuitive app. First of all it doesn’t support Celsius so it doesn’t match what the thermostat shows. Secondly, setting permanent hold to an infinite setting is technically correct but not very intuitive. Please support the old app until this one improves.
Sucks!
The new app is terrible! Very non intuitive ui. Please bring back the previous version!!
Awful
The new app has awful readability and is a downgrade in design from the previous version which you are forced to abandon. It is extremely hard to read the current temperatures of each thermostat. I wish there was an option to return to the previous version. Why the need to change something that was beautifully designed and worked so well?
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