Schedules don’t work
Updating from the old app where everything worked well into this new where nothing works well. Especially schedules are completely broken. Just learned that my heating works 24/7 costing me hundreds of dollars in September because it doesn’t honor the schedule, no matter what I do.
Does not work
Horrible app. I’ve owed Nuheat thermostats for well over a decade and I think I’ll have to switch to another brand. I currently have 4 thermostats in 2 houses and need remote access to at least one of them. Usually worked correctly with the old Nuheat Signature app (with a few quirks) but I preferred the online version. Now, the online version is gone and this app is the only option. Won’t let you use the old app. Basically, it doesn’t work at all. Thermostat at one house says it is 327 degrees in the house, no matter what I do (no it is not on fire). I could go on, but don’t think it’s worth my or your time. Very sad that they would release something like this!
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Poor replacent for old app
This app is useless compared to the old. The summary screen has nothing but the current temp and name. Why can't I see at least the schedule name. Why fix what wasn't broken!
You dumped all my usage history
When you switched to the new app you dumped all my usage history. Also you dropped the settings for cost per kwatt as well as the in floor resistance.
Not nearly as good as the old app.
Not nearly as good as the old app.
One of the worst apps of all time
Who designed and wrote this app? It has to be one of the most poorly thought out and designed and tested apps I have ever experienced in many years of using apps from the App Store. The readability is terrible. The app does not respect access accessibility design standards and the contrast is absolutely ridiculous. You cannot read anything no matter what you do. The format and the layout is inconsistent with the actual screen readings on the thermostats and it’s not intuitive at all how it operates. Then they went ahead and force you to use this app because they abandoned the old one. They also discontinued the web support which was an exact replica of what the thermostat face looked like. They keep pushing out updates that worsen the performance. My thermostat goes into manual mode and I can’t update it without using the app. It’s supposed to be a programmable thermostat, but this app forces it into manual mode I’m telling you it is the most Ridiculously designed and laid out app I have ever experienced. It’s junk. It’s garbage. Whoever thought this up should be fired and it should be scraped.
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Won’t open, terrible “update”
Update: a new version was just released. It now opens and my heaters show up. First glance is it works, but is not intuitive.
Had to update to this version by the developer. It now won’t open at all, so no remote monitoring if the product. Nothing wrong with the old version. GIVE US A CHOICE to go back.
Had to update to this version by the developer. It now won’t open at all, so no remote monitoring if the product. Nothing wrong with the old version. GIVE US A CHOICE to go back.
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Response from developer
Hi, I am sorry to hear that the app is crashing on your device. We have published a new release of the app that should solve this issue. Patrick
Crashes
App won’t open for me at all. It instantly crashes
Response from developer
Hi, I am sorry to hear that the app is crashing. We have published a new release of the app. This should solve your issue. Patrick
Won’t open, terrible “update”
Had to update to this version by the developer. It now won’t open at all, so no remote monitoring if the product. Nothing wrong with the old version. GIVE US A CHOICE to go back.
Needs improvement
Update: now the App crashes immediately when opening. Cannot access any thermostats.
Original review: The previous app “Nuheat” was just above average but at least it worked, was intuitive. This app is well below average. I have 7 separate thermostats in our house but I am limited on the number of schedules that can be programmed. When you go to a thermostat, and select ‘schedule’ it tells me I need to delete one first…. I don’t understand how the app works. It’s not intuitive. Why did they go live with this app? Is it written using AI? I hope the programmers continue to improve the UI.
Original review: The previous app “Nuheat” was just above average but at least it worked, was intuitive. This app is well below average. I have 7 separate thermostats in our house but I am limited on the number of schedules that can be programmed. When you go to a thermostat, and select ‘schedule’ it tells me I need to delete one first…. I don’t understand how the app works. It’s not intuitive. Why did they go live with this app? Is it written using AI? I hope the programmers continue to improve the UI.
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Response from developer
Hi, Thank you for your review, we have indeed noticed that when doing the migration of all the Nuheat thermostats some things were broken, we are still in the process of fixing these things in order to make the app working as expected. In a couple of days, all things should be restored and working better. Sorry for the inconvenience and thank you for your patience. Patrick
Keeps crashing
This latest release has somehow got even worse. It crashes every time I launch it so is completely useless.
Updates to app with the signature stats
Everything works as expected. My last issue was due to user error. The responsiveness of customer service has been great!
Response from developer
Hi, I am glad it worked out for you. We appreciate your feedback. Patrick
Fix when?
You took a perfectly fine app and scrapped it for this non working version? The new UI is anything but intuitive or useful. The good news is that doesn’t even work now. The new version tries to load then stops yet it’s still running the background.
Just give us back the old version.
Just give us back the old version.
Worse then the old app would give it - 10 if I could it’s that bad
The new app is total garbage , it didn’t work great when first installed and now for the last two weeks just crashes , at least the old one worked consistently, have had these floors for 6 years and the other app wasn’t great but it worked and looked better…. seriously what does it cost to make a decent app for these floors, I know Nvent makes more than enough money for this to be done beyond not happy.
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Avoid buying thermostats
App only crashes immediately upon launch. Can’t even get into the app to see the thermostats. Obviously no testing done by developers and they don’t care to get anything fixed quickly. Horrible decision by Nuheat to mitigate to app that wasn’t built for the thermostats they sell. I would avoid buying any Nuheat thermostat until they get serious about their app controls.
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Doesn’t Work
Thermostats didn’t migrate from previous app as expected and won’t add to new one either.
UI is not intuitive. No cancel or edit options for many operations. Thermostats must be deleted and re-added if network password changes, which requires user to re-enter ALL info AT the thermostat…no way to edit individual fields in the app or thermostat.
Everything about this app is cumbersome. At least the previous app actually worked.
UI is not intuitive. No cancel or edit options for many operations. Thermostats must be deleted and re-added if network password changes, which requires user to re-enter ALL info AT the thermostat…no way to edit individual fields in the app or thermostat.
Everything about this app is cumbersome. At least the previous app actually worked.
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Seriously?
It’s no secret that the new version is a buggy mess, but now the app just crashes on opening. I can’t even get to the web portal to access the thermostat, as their certificates are expired. At this point the only option is to shut off the breaker because I don’t trust it to not decide to heat the floor 24/7. And Patrick? Don’t tell me to be patient while you fix the bugs. That’s not going to fly anymore.
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Ugh.
More than 6 hours , 3 of them on the phone . diabolically useless.
Yikes - they need help… badly
App constantly crashes, UI is horrible, not user friendly at all.
ATM, when you open it, it just spins and then crashes. They could spend $50 and vibe code this. Logic makes no sense
ATM, when you open it, it just spins and then crashes. They could spend $50 and vibe code this. Logic makes no sense
Now it won’t launch at all
App suddenly won’t launch at all. I open the app- it closes. DOA. Can’t access our system remotely at all any more. On an iPhone 15 Pro.
IOS 26.6. I see:
“2d ago
Version 1.0.52269
Bug fixes and improvements”
Is completely breaking the app an improvement?
I hated this app when it worked. I really wish this company would just revert back to the app that worked before forcing an unwelcome update.
IOS 26.6. I see:
“2d ago
Version 1.0.52269
Bug fixes and improvements”
Is completely breaking the app an improvement?
I hated this app when it worked. I really wish this company would just revert back to the app that worked before forcing an unwelcome update.
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Unuseable
NuHeat created a new app and simultaneously disabled the old app that had worked perfectly. The new app is unusable. It’s not intuitive and doesn’t change the thermostat’s settings as it is intended to do.
