Loss of details
Your App updates are trash! Where are all the summaries/details of payments made for review? You can’t see any confirmation numbers of payments made or any other details of payments made!
Terrible
The worst app I’ve ever had.
HAS ISSUES EVERY MONTH
Literally so stressing to make a payment. I’ve called twice already about the information they have on file not being correct. Every-time the app has issues I need to reset my password. In order to reset my password I need to verify my ID. Can’t verify my id if the information they have on file is wrong. Such a mind trip every-time, worst experience ever with any bank.
Show more
Password
Had a loan for past 4-5 years never had to change my password once, now I have to change it to something that’s a minimum of 15 digits and will never remember is ridiculous
New Format
Since I now live in Florida and don’t go on the site on a regular basis I was unaware that this was happening. I have since found out all my emails from NuMark went to junk file. I would have give it a higher score if not for the clerk that called me back with a bad attitude when I said it would have been nice if I would have gotten some kind of notice that this was happening. His response was you would have known if you read your emails..
Show more
App
Great movile app very efficient
Bill Pay
Please fix the bill pay tab through mobile. it constantly errors out and refuses to work.
I like this Bank
I’ve been with them for years
Tech issues Constantly having issues with mobile deposit
Constantly having issues with mobile deposit
Love the smiles in New Lenox !!!
Everyone is so nice there !!! I have had several loans with this credit Union and every branch I so warm and friendly
NuMark Service:
To whom it may concern, I am happy with your services and thank you for your help. May God Bless each of you and your family’s. 😊🙏🏾🙏🏼.
Bug in Bill Pay Setup
I am trying to activate the Bill Pay feature. The APP and Website tell me I have entered the wrong email address when I try and fill in the challenge feature. I am getting multiple emails asking me to complete the Bill Pay enrollment, but it’s not possible to complete this online because of the bug. Thanks.
Show more
Good APP
I love the ability to pay my loan on the APP! I only wish it had a page that I can adjust my payment so I can add to the principle only. Also wish there was no limit on payments made at once. Overall I still love the APP.
Great App, Recent Update is Terrible
I’ve been using this app a while now. I’ve been a member for some time. The app was great. I loved all the improvements that have been made over time. The recent update removed the date headers from the Account history page. I can’t stand it. By removing those headings, the heading for pending transactions is also gone. So it’s hard to tell which transactions cleared and which are still pending. Please put the headers back in account history!
Show more
Pooping
I pooped my pants
It's great!
No complaints here, it's got everything I need. Highly recommend!
Loan payments
Can't to make online loan payments on mobile. If that was addressed the app would be 100x more useful
Needs improvements
It would be nice if one could make payments to their loan via the app. If you use an external bank account for payment, you cannot pay your loan via the app.
Consistency
I have been a member for more than 20 years. Best banking relationship I had had by far. Moving my mortgage business soon.
One tweak would be nice
Overall the app is wonderful. To get five stars and make your customers very happy, it would be great to be able to check off the things that you have recorded in your checkbook. For example, if I check off something in my checkbook, it would be nice to touch the entry in the app and have it change color so that I know I’ve already seen it. This simply allows me to know where I left off.
Show more
