Charges
I have been in the UK for almost a year, and this was the first time I forgot to carry my student ID. Despite it being an honest mistake, I was immediately charged £60.
£60 is equivalent to around six hours of work for me. Now, because of one genuine mistake, a significant part of my earnings is gone. I understand that rules are important and must be followed, but there should be some consideration for genuine first-time cases.
A warning or an option to show valid ID later would have been much more reasonable. Charging a student £60 for forgetting an ID for the first time feels extremely harsh. This experience was very disappointing, and I hope the policy is revised to be fairer for students.
£60 is equivalent to around six hours of work for me. Now, because of one genuine mistake, a significant part of my earnings is gone. I understand that rules are important and must be followed, but there should be some consideration for genuine first-time cases.
A warning or an option to show valid ID later would have been much more reasonable. Charging a student £60 for forgetting an ID for the first time feels extremely harsh. This experience was very disappointing, and I hope the policy is revised to be fairer for students.
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NX Bus mTicket
Perfect.
Scammers
You buy a ticket for a week , which is by calendar is 7 days. You will only receive 6 days... Explain me that....
Payzone barcode problem
This barcode that generate for payzone payment is not working !! I tried it in alot of shops and
Basically took my money
Purchased a 1 week on the 11th of Sunday, today is Saturday 17 and it’s gone even from expired passes so stay away from this app and use Swift or something else
Mr. Right
Why disappear bus and tram 1 day pass?
Okayish
It’s time to add travel card to iPhones Express Travel, to finally stop slow people from creating queues on each stop when they try to scan barcode from the app.
Does not work since update in July25
This use to be a great app. I have been using this app for almost a year but late July the app has become impossible to use. I Cannot logon using either Face ID or email and password. I need my account deleting so I can create a new one altogether.
Stupidit update
Pointless update couldn’t even get on the bus because of it fix up
Latest update
Modernised look and feel to the app in the latest update. Simple to buy and scan tickets
Useless
I can sign in on the website but this rubbish app refuses to accept the same login details.
Wasted
Waste service in Westmidlands
No issues
Had app for a few years now and never had any issues. Tickets available for use immediately after purchase. Occasionally the scanner on the bus doesn’t work, but usually the driver is already aware of the problem.
Horrible Customer Service
Issues with MTicket are impossible to resolve. I bought a bus pass that was never credited to my account and was told to contact my back by the customer care agent. I did and bought a replacement pass since I still needed to move around. NXBus staff ignored the dates on both transactions and cancelled the second bus pass. Every effort to clarify the issue was frustrated by the staff because they did not want to admit that they made a mistake. The entire time I was treated like a scammer who was lying, even though I submitted evidence to NXbus (multiple times) that I paid for two tickets and they had cancelled the wrong one.
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facing problem
not working in 15 pro with 18 version
Usman
My friend bought monthly student ticket from app and they deduct money from their account and didn’t authorise the ticket. Such a pathetic customer service we are trying to call but they are not picking up the call as well. Pathetic app display and pathetic customer service.
Track delays
Bus I take to work is regularly over 30 mins late and there’s no way to tell unlike other apps like stagecoach
Outrageous Fares
The prices keep increasing.
Add Apple Pay
Add the functionality it’s 2024
Awful, doesn’t scan
Sick of using this app, we code doesn’t scan, tried even with my screen protector off. It shouldn’t take ages for it to scan and keep moving your phone about in different positions, bus drivers act arsey with you when it doesn’t scan when in reality you’ve paid however much for a ticket.
