Ferry
Arrival and departure on time is awesome.
Wtf are these prices!?
$10.75 to go across the river? The NYC ferry is $3. What a waste of infrastructure.
Doesn’t show schedules
Doesn’t show schedule
Employees
I am not where do you find these amazing guys to work for you because I am telling you top notch people. Thank you for excellent service always
Wrong schedules
Port Imperial to BPT schedules are wrong/not followed. Had to wait for 30 mins
Still Archaic
For a transportation service that has been operating for decades, the NY Waterway app is surprisingly outdated and unreliable when it comes to real-time communication. The app is not useful for timely service updates or notifications. When there are service disruptions, alerts and text messages often arrive after the issue has already occurred, making them ineffective for commuters who rely on accurate, real-time information to plan their trips. There also appears to be a breakdown in customer support. When tickets malfunction or service issues are reported through the app or by email, there is rarely—if ever—a response. NY Shuttle buses are terrible. This leaves customers without answers or accountability. This morning, there are known issues on my route, yet there are still no updates in the app. That lack of communication forces riders to find alternative transportation on their own. Today, I’ll be taking the NJ bus instead.
For a company with such a long-standing presence in the region, it’s disappointing that no meaningful investment has been made to modernize this app or improve customer communication. Commuters deserve real-time updates, responsive support, and a system they can actually depend on.
For a company with such a long-standing presence in the region, it’s disappointing that no meaningful investment has been made to modernize this app or improve customer communication. Commuters deserve real-time updates, responsive support, and a system they can actually depend on.
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issues
just get api issues so i cannot buy a ticket.
Subpar
Slow. Doesn’t remember the last selection of from and to
Freeze a lot
I'm using iPhone. The app constantly have bug that force the app to shut down
Overly cumbersome -for a simple task
Overly cumbersome for even a simple ticket purchase…
Should be as easy as two taps…
How could you simplify the most important function?
Should be as easy as two taps…
How could you simplify the most important function?
Schedule
Guys please adjust the schedule. What’s the point of showing me schedule for Thursday morning in the Thursday night? Fix it please! Make it real time not static.
Stupid that you have to download two apps to use the ferry from Hoboken
Apparently downloading this app is not enough, so you have to download another one to be able to buy the ticket on this app, then use it with the other app to get on the ferry? And of course they only have one person working the actual ticket booth, so you’ll definitely miss the ferry while trying to figure how to use the two apps or stand in a slow line to buy the tickets…
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Awful
Expensive. Never on time. Awful customer service. Many employees are abrasive and forget they work for a private company that needs its customers.
Live trackingn
Please add live tracking for ferries and please make the bus locator an in-app function
Pathetic customer service
We were 24 people including children and seniors in the upper deck. They stopped the ferry for about 30 seconds and we were coming down. And they started moving and we can down and said this was our stop. The guy said we are responsible for not getting off the ferry and needs to do another ticket to get off the ferry. Then they dropped us in the next location from where we had to walk 20-30 mins with our kids in the hot.
How could someone think is possible for 24 people including kids and seniors from upper deck to get off the ferry in less than a minute??
The other member in our team was saying the guys were smelling alcohol.
If you guys are real gentlemen and good people investigate the incident..
For now, I used to ride that ferry every couple of years but no more…. Don’t want to deal with pathetic , senseless, arrogant people….
How could someone think is possible for 24 people including kids and seniors from upper deck to get off the ferry in less than a minute??
The other member in our team was saying the guys were smelling alcohol.
If you guys are real gentlemen and good people investigate the incident..
For now, I used to ride that ferry every couple of years but no more…. Don’t want to deal with pathetic , senseless, arrogant people….
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Response from developer
Please contact our customer service at wecare@nywaterway.com to relay your route information.
Dont rely on this
If you plan on using this app, download it a year in advance because that’s how long it takes to try 10 passwords that work.
Horrible new update
Absolutely horrible nonsense new update … WHY did you need to shorten the names of stops ?? It’s extremely inconvenient to navigate, even if you are a frequent user and know your city . Not to mention if you’re new to the app , or trying to buy in a hurry etc. Who makes such nonsense, user-unfriendly decisions? There’s plenty of room
to keep full stop names .
to keep full stop names .
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Can’t log in
I’m unable to log into the app. Every time I try, I get a message prompting me to update the app. It then redirects me to the app store, but instead of showing an ‘Update’ button, it only shows an ‘open’ button. When I press ‘Open’, the same issue occurs, and I’m stuck in a loop. This is frustrating, and I can’t use the app at all. Please fix this issue as soon as possible!
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Bus tracker
Map of bus tracking is very confusing & not large enough.
Not working well
I am not able to buy tickets on the app.
