HORRIBLE
Everytime I go to log in , it says login in failed
Sucks
Badly
Not user friendly
Cannot save documents. Have to redo application everytime signing in. Very limited and help line is not helpful as you can’t get through to a live person. I’ve been on hold for over 2 hours to get assistance with NYC ACCESS app. Terrible
Lack of integrity, humanity, dignity, and everything else.
Disable Family and your force in my hand to go straight to preventive because I’m not gonna keep playing dummy games with you!
Worst customer service
I have been trying to get my case taken care of for 3 weeks now and I keep getting the run around
Communication
I like the equipment to the app for HRA. The phone interview was extremely difficult to get a representative to help me. I finally got through calling at 8:30 in the morning waited 45 minutes. I think everyone should reschedule. Maybe you go a lot faster otherwise the service is great thank you.
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Utilizable
Muy significativo e Útil
No help
It’s actually sad they encourage you to use these apps call the numbers no one ever picks up. You get no valid information from the app and it just keeps you bringing you around in a circle. It’s so stressful.
glitch
hello , due to the constant issues within hra office it has come that i am now experiencing glitching features within the app. non update app features that showcases accurate depiction of information regarding case management issues with my app.
More & larger docs
I have ADHD and find it difficult to switch back & forth so much because the size of a doc is too large or there are too many documents (eg reciepts.
Documents
Nobody is ever available to help the people
Unreliable
My cases keeps being deleted from the app causing confusion l
Getting better
Everything is getting better although sometimes it still takes a long time to be able to connect
Garbage
This App is garbage ALL THIS MONEY IN TAXES AND THIS APP IS COMPLETE TRASH EVERYTHING CRASHES AND FREEZES ITS STRAIGHT GARBAGE
Excelentes
Excelente App; muy amigable
The absolute worst app
HRA is horrible enough now they have this terrible app that is constantly crashing, you have to reconnect your case every time you log in. It’s disgusting!!!!!!!!!!!!!! If I can give it a 0, I would.
Mala señal
Es difícil entrar. Casi siempre la página está en blanco o no entra
To call long waits. Hours on the phone shouldn’t be unpaid it’s wasteful.
To call long waits. Hours on the phone shouldn’t be unpaid it’s wasteful.
Glitches
This app needs to be updated the amount of glitches at this point of the game are ridiculous. Documents are being received causing close of cases
