NYC ACCESS HRA User Reviews

NYC ACCESS HRA
NYC ACCESS HRA
Department of Information Technology And Telecomm

What users say

Top reviews

No way to report income

Useless app aside from applying to the program entirely... still no way to report income except just calling in repeatedly slamming "0" and waiting days for a call back, hopefully i'm not in the subway when they call LOL they send a ton of letters reminding us to repprt income but there is no way to report income in this app
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Ayuda

Mi experiencia

Apps been down for months

I have been trying to scroll within the app for months always stating “load case failed” or “unable to connect to system”. I love the app but would love for whatever bug that is going on be squashed. Thank You

Too long to update

It ll give me balances from days ago and never shows me the required documents. No option to submit documents either.

Please fix this!

The app isn’t accurate at all. Idk whose information that is on my profile. They never answer the phone- I’ve been on hold for 5 hours. There’s no way to submit documents unless THEY are expecting them. Stupid system!

👍🏼

👍🏼🙏

Ms

I just had a phone call interview with a worker who was very rude. I asked her for her name and she wouldn’t give it to me. I would like to know how can I get her name and make a formal complaint? Please assist me as this is very urgent. Thank you

BAD COMMUNICATION

I am filing a complaint regarding the handling of my application. I uploaded all of the required documents through the app before the deadline. However, I was later told that my documents had not been received. When I provided proof that they had been uploaded, I was still told they were submitted too late and my application was denied.
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Problem uploading and getting in

Terrible

Terrible

The worse app to rely on. You’re better off going in person. I hate this app. I wish I can give zero stars.

Thanks

Thank you for helping me cause I’m hungry very hungry. I have not eaten for six days. Finally, a worker helped me.

Yomaira Rivas

Amazing

Update current balance

Reliability

The system glitches way to much you upload docs they never seem to receive the whole system is meant to destroy the working under class

Excelente

Muy util para todo

Application.

The system don’t show all my documents but always letting me know my applications has been received, I have been rejected 3 times even if I submit everything they ask for.

Good

Good

Uploads Are NEVER Clear

There’s a 50/50 chance that the documents you upload are legible and if not, HRA doesn’t notify and can possibly get your case closed.

Confusing at times

Sometimes the updates are not accurate at all causing a lot of confusion

🫠

No me esta funcionando correctamente