Astonishingly difficult to use
Why do you insist on photos of documents that can so easily be uploaded via pc
This has taken months and may be evicted
This process has taken months my family may be evicted and the attitude at the Queens Center of the supposed workers is so demeaning I have left crying several times. One employee crumpled up information I had patiently softly and kindly asked for saying I don’t deserve to know the information because some other client who had nothing to do with me was yelling at him at the same time. The supervisors are demeaning unclear and I have submitted well over 40 documents of evidence for emergency cash assistance with everyone saying they cannot see the documents clearly uploaded on the app. I painstakingly bring the hard copies over and over again to only be bearded like cattle, belittled because I am need and looked down upon because I part time only make $22 an hour. This is abhorrent and a gross disservice to hard working folk. Do better HRA. I see why there is still a class action lawsuit pending against you because this behavior is of the greatest unprofessionalism. Just stop wasting everyone’s time and admit you have no intention or ability to help anyone. Revolting and chaotic disorganization on your end. I demand a full organizational review of your workers, their behavior and their ability to assist those in need. Imagine if you actually sat there and recorded the behavior of your staff. You would clearly see what we all are experiencing.
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NYC
No puedo mandar archivos
Timer
No good update
An HRA Office in your Pocket
Easy access to all your HRA needs and If you have any concerns about the App ask a representative at HRA to get help with any issues on your Case
Doc upload doesn’t work
The document upload function does not work for 2 out of 3 consecutive years so far
Grateful
Very helpful thank you
HORRIBLE
Everytime I go to log in , it says login in failed
Sucks
Badly
Not user friendly
Cannot save documents. Have to redo application everytime signing in. Very limited and help line is not helpful as you can’t get through to a live person. I’ve been on hold for over 2 hours to get assistance with NYC ACCESS app. Terrible
Lack of integrity, humanity, dignity, and everything else.
Disable Family and your force in my hand to go straight to preventive because I’m not gonna keep playing dummy games with you!
Worst customer service
I have been trying to get my case taken care of for 3 weeks now and I keep getting the run around
Communication
I like the equipment to the app for HRA. The phone interview was extremely difficult to get a representative to help me. I finally got through calling at 8:30 in the morning waited 45 minutes. I think everyone should reschedule. Maybe you go a lot faster otherwise the service is great thank you.
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Utilizable
Muy significativo e Útil
No help
It’s actually sad they encourage you to use these apps call the numbers no one ever picks up. You get no valid information from the app and it just keeps you bringing you around in a circle. It’s so stressful.
glitch
hello , due to the constant issues within hra office it has come that i am now experiencing glitching features within the app. non update app features that showcases accurate depiction of information regarding case management issues with my app.
More & larger docs
I have ADHD and find it difficult to switch back & forth so much because the size of a doc is too large or there are too many documents (eg reciepts.
Documents
Nobody is ever available to help the people
Unreliable
My cases keeps being deleted from the app causing confusion l
