Well done
Nice very nice
South Brooklyn delays
The South Brooklyn ferry has been late quite frequently. Yesterday the 8:10 am ferry was delayed by 10 or so minutes. The evening ferry departing from 34th street was late due to landing issues and repairs (so we were told). Some delays were approximately 50 minutes. The app didn’t work properly. The attendant told my daughter the ferry was broken and the ferry would be on time and then it was delayed by 50
Minutes and the attendant told my daughter to take another ferry to DUMBO. That was nonsense and not helpful. We understand the 34th street pier repairs are now completed yet we continue to experience delays on that South Brooklyn route in the evenings in the direction of Red Hook. Timeliness is becoming an issue.
Minutes and the attendant told my daughter to take another ferry to DUMBO. That was nonsense and not helpful. We understand the 34th street pier repairs are now completed yet we continue to experience delays on that South Brooklyn route in the evenings in the direction of Red Hook. Timeliness is becoming an issue.
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WTF
Terrible. Never could find a schedule from Soisson's Landing to Wall St. So cumbersome and unhelpful.
I love NYC Ferry. I love NYC Ferry. I love NYC Ferry.
App good. Just a bit slow sometimes… and my tickets take a bit to load at the gate. I love NYC Ferry. I love NYC Ferry. I love NYC Ferry. I love NYC Ferry. I love NYC Ferry. I love NYC Ferry. I love NYC Ferry. I love NYC Ferry.
Awesome ferry
Gerry
Mostly functional but embarrassing it doesn’t show ferry delays
As titled
Eats up your data like crazy
Fix your app from eating data. Literally had to upgrade to an unlimited plan because this app eats so many GBs of data for no reason
Bus service
Bus service is not frequent enough. I waited close to 30 minutes for a bus at midtown station to hudson yards.
Experience
Some day I simply ride the ferry up, down and all around to take in the delicious breezes …experienced and lovely crew makes it a most memorable experience
Meghan the Tourist
Great app! No more waiting in line at kiosk. Can get buy tix on the go and look up when the next ferry arrives/departs. Very accurate.
Susu is rje best
I think Suzy is the best
Dope
Better than the regular ferry
I love taking the NYC ferry!
It’s the best and everyone who works there is super kind and helpful!
Lost in ferry
I took my first trip in the ferry for a doctors appointment lost and found. Great friendly staffing. Enjoyed it will do it again
Amazing
Great!
Needs UI Testing
I am begging the developers to ask a random person on the street to use the app, observe them trying to use it, and use that to fix the app. Very unintuitive.
Malo
Nuestra experiencia con New York Ferries fue muy decepcionante y, sinceramente, sentimos que la situación se manejó con muy poca consideración hacia los pasajeros.
Estábamos haciendo un recorrido y, al llegar a la última parada, debíamos tomar ESE MISMO BARCO para regresar al punto de partida donde habíamos comprado nuestros boletos. En ese momento estaba lloviendo extremadamente fuerte y había una tormenta eléctrica.
Viajábamos con niños y explicamos al personal que ya teníamos nuestros boletos y códigos de barras en el celular. Les pedimos, por favor, que nos permitieran permanecer dentro del barco y simplemente escanear nuestros boletos allí, ya que de todas maneras íbamos a volver a subir al mismo barco.
A pesar de las condiciones climáticas, nos obligaron a bajar. No solamente a nosotros: hicieron bajar a todos los pasajeros, formar una fila afuera bajo la fuerte lluvia, escanear nuevamente los códigos de barras y después volver a subir AL MISMO BARCO del que acabábamos de bajar.
Terminamos completamente mojados, incluyendo los niños, en medio de una tormenta eléctrica, por un procedimiento que perfectamente podría haberse realizado sin exponer a los pasajeros a esas condiciones.
Entendemos que existan procedimientos y controles de boletos, pero también debería existir sentido común, flexibilidad y consideración por la seguridad y el bienestar de los pasajeros, especialmente cuando hay niños y condiciones meteorológicas severas.
Fue una experiencia innecesariamente desagradable y esperamos sinceramente que New York Ferries revise este procedimiento para evitar que otras familias tengan que pasar por una situación similar.
Estábamos haciendo un recorrido y, al llegar a la última parada, debíamos tomar ESE MISMO BARCO para regresar al punto de partida donde habíamos comprado nuestros boletos. En ese momento estaba lloviendo extremadamente fuerte y había una tormenta eléctrica.
Viajábamos con niños y explicamos al personal que ya teníamos nuestros boletos y códigos de barras en el celular. Les pedimos, por favor, que nos permitieran permanecer dentro del barco y simplemente escanear nuestros boletos allí, ya que de todas maneras íbamos a volver a subir al mismo barco.
A pesar de las condiciones climáticas, nos obligaron a bajar. No solamente a nosotros: hicieron bajar a todos los pasajeros, formar una fila afuera bajo la fuerte lluvia, escanear nuevamente los códigos de barras y después volver a subir AL MISMO BARCO del que acabábamos de bajar.
Terminamos completamente mojados, incluyendo los niños, en medio de una tormenta eléctrica, por un procedimiento que perfectamente podría haberse realizado sin exponer a los pasajeros a esas condiciones.
Entendemos que existan procedimientos y controles de boletos, pero también debería existir sentido común, flexibilidad y consideración por la seguridad y el bienestar de los pasajeros, especialmente cuando hay niños y condiciones meteorológicas severas.
Fue una experiencia innecesariamente desagradable y esperamos sinceramente que New York Ferries revise este procedimiento para evitar que otras familias tengan que pasar por una situación similar.
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Needs Improvement
Tonight I attempted to take the last ferry from DUMBO to North Williamsburg and it was a complete mess. Dozens of tourists were in the wrong lines as for most people ERA and ERB is confusing and they need more guidance. Once the ferry came it was at near-capacity and only a handful of people could get on. NYC Ferry should extend its weekend hours in the summer to avoid scenarios like these. Even worse was that once the ferry left many tourists had no idea that was the last ferry (clearly marked in app) and workers would not communicate that fact. This experience makes me less likely to ride and support the current ferry system contractor as a NYC tax payer. Ultimately, I want a refund for my ticket as I was unable to take the ferry.
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Wow
My family walked down to get on the ferry. I like that fact that the bottom part had AC/refreshment. We went to the top. So that we. Would take pictures. So much fun!!!
Payment issues
Terrible app. The payment randomly fails from time to time, temporarily charging the credit card but not allowing to buy the ticket. This is an ongoing issue for over a year that has not been fixed yet.
