Not Chak
Good
Absolutely unprofessional and negligent customer service
I got a completely defective piece delivered which did not match with the image of the product that I ordered. I raised this issue with the customer service. They arranged for a return. The delhivery partner who is their logistics team picked up the item and later realised that the product image is not matching and he never returned back the item and later, I get to know that the return pick up itself is cancelled. I sent every proof to the team along with the call recording of the absolute unprofessionalism that the delivery partner showcased, he was not even ready to return the defective peice back to me and he was also not ready to take up any ounce of responsibility for the same. I raised all these concerns with the team for over a week. I have been chasing them following up and they hardly gave me any resolution. I chased them recently again, and now they are saying that will not be able to resolve this issue. As a loyal customer of Nykaa , I am absolutely disappointed, and I will never ever purchase anything from Nykaa Fashion. I lost my money and my Time in this process.
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Response from developer
Hey, we regret to hear this, Please Facebook Inbox us with your order number so that we can have this addressed.
Worst customer support
I downloaded this app today and got welcome bonus of 15% which I guess everyone else receives as well. It said you can use it when you order above 700rs. I did some shopping for 2400+ and applied this coupon it gave me discount of 200rs and the amount I had to pay was 2200+ so I clicked Proceed to payment and I choose google pay and it ask me for permission to open then I paid as soon as I paid the amount I realised I paid the actual amount that's 2400+ not the one it showed me before Proceed to payment that's 2200+. I tried the chatbot which is useless. Then I tried write to us and when you write there it automatically changes your words and sentences, then finally I called them, and the guy on the call doesn't understand it for more than 10 min and he's telling me read terms and conditions I asked him you tell me what does they say but he had no idea. Then I explained to him again to which he replied can I get your order number I was like really what were you doing till now. Then he put the call on hold for few minutes and said sorry I will give 10% off on your next order I told him to F off and canceled my order. Never gonna use this app again.
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Response from developer
Hi, we’re sorry to hear this and would like to investigate the issue. Please send us your order number via Facebook Inbox so we can assist you further.
Misleading Exchange Policy and Frustrating Customer Support! Exchange Option Doesn’t Work Despite
Extremely disappointed with my experience shopping on Nykaa Fashion.I ordered a pair of Nike running shoes and received them promptly. However, the shoes ran larger than my usual size, so I tried to request an exchange for a smaller size. The app showed that the required size was unavailable for exchange, even though all sizes of the same shoe were clearly available for purchase on the app. This makes the exchange feature feel misleading and unreliable.
The customer service experience was even more frustrating. I contacted customer care multiple times, and instead of receiving a solution, I kept getting the same response about a “technical issue.” Even after waiting several hours and calling again, there was no progress or meaningful assistance. The representatives seemed unable to understand the problem and were more focused on repeating scripted responses than actually helping.
When I finally decided to return the product instead, the app repeatedly showed errors and would not accept the return request. After several more calls, one customer care representative was finally able to help place the return request. However, the return is now stuck in an “under review” status, causing further delays.
The entire process from exchange to return was unnecessarily complicated and time consuming. If exchanges are not actually supported despite stock being available, then the exchange option should not be displayed. Customers expect a smooth post-purchase experience, especially when buying branded products.
The customer service experience was even more frustrating. I contacted customer care multiple times, and instead of receiving a solution, I kept getting the same response about a “technical issue.” Even after waiting several hours and calling again, there was no progress or meaningful assistance. The representatives seemed unable to understand the problem and were more focused on repeating scripted responses than actually helping.
When I finally decided to return the product instead, the app repeatedly showed errors and would not accept the return request. After several more calls, one customer care representative was finally able to help place the return request. However, the return is now stuck in an “under review” status, causing further delays.
The entire process from exchange to return was unnecessarily complicated and time consuming. If exchanges are not actually supported despite stock being available, then the exchange option should not be displayed. Customers expect a smooth post-purchase experience, especially when buying branded products.
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Response from developer
Hey, we regret to hear about your unpleasant experience. It is never our intention to let our customers down. We'd like to help you with it. Please Facebook Inbox us with your order number so that we can have this addressed.
worst brand 3rd time bad experience
I purchased address worth ₹6600 on NIA in this sent just the parts and took the whole amount and now they have not yet updated my return status. Also, in my previous experiences, they did not even take the return back.
Such a huge name and such low standard of customer services
They have no intention of retaining their customers and are just concerned with money
as compared to them. Even smaller brands like Amalfa have excellent customer service. No question asked policies.
Never buy from Nayka
Such a huge name and such low standard of customer services
They have no intention of retaining their customers and are just concerned with money
as compared to them. Even smaller brands like Amalfa have excellent customer service. No question asked policies.
Never buy from Nayka
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Response from developer
Hey, we regret to hear about your unpleasant experience. It is never our intention to let our customers down. We'd like to help you with it. Please Facebook Inbox us with your order number so that we can have this addressed.
Very Bad Experience
I had the worst experience ever with Nykaa. It has been extremely disappointing, and I would strongly suggest that if you need something on time, please do not order from them.
I have been following up on my parcel for the last 15 days, but there has been no proper response. The delivery boy kept giving false excuses every single day. Nykaa even provided me with a contact number and assured me that my parcel would be delivered the same day. However, when I called, they kept wasting my time by saying “one hour” or “two hours.”
Later, the delivery boy said he would not come, even though he was just 100 meters away. After that, my parcel was marked as canceled without my permission—I never asked for cancellation. On top of that, the delivery boy spoke very rudely and with a lot of ego.
Doesn’t Nykaa have any higher authority to check whether things are being handled properly? Why do they hire delivery staff who don’t even know how to speak respectfully to customers?
This has been a very frustrating and disappointing experience.
I have been following up on my parcel for the last 15 days, but there has been no proper response. The delivery boy kept giving false excuses every single day. Nykaa even provided me with a contact number and assured me that my parcel would be delivered the same day. However, when I called, they kept wasting my time by saying “one hour” or “two hours.”
Later, the delivery boy said he would not come, even though he was just 100 meters away. After that, my parcel was marked as canceled without my permission—I never asked for cancellation. On top of that, the delivery boy spoke very rudely and with a lot of ego.
Doesn’t Nykaa have any higher authority to check whether things are being handled properly? Why do they hire delivery staff who don’t even know how to speak respectfully to customers?
This has been a very frustrating and disappointing experience.
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Response from developer
Hey, we regret to hear this, we'd like to know what went wrong and help you with it. Please Facebook Inbox us with your order number so that we can have this addressed.
GD
God did
Incorrect & cheap item delivered
I paid Rs.2500 for two night suits & received so cheap quality only a legging , had complained so many times but useless
Response from developer
Hey, we regret to hear this, we'd like to know what went wrong and help you with it. Please Facebook Inbox us with your order number so that we can have this addressed.
Review
Nice
Very useful
Very useful
I’ve
Over priced
Response from developer
Hey Abhi, here at Nykaa Fashion, we work closely with our partners to ensure fresh, stylish, and 100% authentic products for you. We also regularly update our catalog to provide a wide range of products at different price points. Do visit our App again, it is likely that you will find something that appeals to you. Love, Team Nykaa Fashion.
Worst app and customer service is pathetic
My experience with Nykaa Fashion has been an absolute disaster, and people deserve to know how this company actually treats its customers.
I placed an order on 9th October 2025, and my payment was charged twice. From that day till now, Nykaa has shown complete incompetence in handling something as basic as a double deduction.
Despite countless chats, emails, and phone calls, I still haven’t received my refund. Their so-called “customer service” is honestly one of the worst I’ve ever dealt with. The representatives don’t even know how to look up information in their own system. Instead of helping, they keep harassing customers by repeatedly demanding the same evidence, over and over again, as if they’ve never heard of proper case handling or internal notes.
I received the refund for the returned products—fine. But the refund for the double payment is still missing, and Nykaa has shown zero urgency, zero accountability, and zero professionalism in resolving it.
This experience clearly shows that Nykaa Fashion does not value its customers, and their customer support is completely broken. I will strongly reconsider ever buying from them again, and I hope others think twice before trusting a platform that can’t even manage its own payment errors.
I placed an order on 9th October 2025, and my payment was charged twice. From that day till now, Nykaa has shown complete incompetence in handling something as basic as a double deduction.
Despite countless chats, emails, and phone calls, I still haven’t received my refund. Their so-called “customer service” is honestly one of the worst I’ve ever dealt with. The representatives don’t even know how to look up information in their own system. Instead of helping, they keep harassing customers by repeatedly demanding the same evidence, over and over again, as if they’ve never heard of proper case handling or internal notes.
I received the refund for the returned products—fine. But the refund for the double payment is still missing, and Nykaa has shown zero urgency, zero accountability, and zero professionalism in resolving it.
This experience clearly shows that Nykaa Fashion does not value its customers, and their customer support is completely broken. I will strongly reconsider ever buying from them again, and I hope others think twice before trusting a platform that can’t even manage its own payment errors.
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Response from developer
Hi Shaan, we’re sorry to hear this and would like to investigate the issue. Please send us your order number via Facebook Inbox so we can assist you further.
Fraud
Payment lene ke baad bina delivery kiye order delivered show krdiya app par or ab ma hi item aya na hi paise vapis. Fraud sale
Response from developer
Hi Prerna, we’re sorry to hear this and would like to investigate the issue. Please send us your order number via Facebook Inbox so we can assist you further.
The worst
Customer support is pathetic
And 5SNFSahil_Khan I talked to this guy neither the problem was solved nor I got any relevant response , just RUDE
And 5SNFSahil_Khan I talked to this guy neither the problem was solved nor I got any relevant response , just RUDE
One of the Worst Shopping Platform
I ordered a long coat from Nykaa Fashion with a promised delivery date of 28th September. Today is 6th October and I still haven’t received my order. This delay has caused a major inconvenience, especially because I needed the coat for my business travel today.
The customer service is completely unhelpful and unprofessional, they will just waste your time. Every time I contacted them, they put my call on hold for over 10 minutes with no real update or resolution. I’m not sure what goes on during those holds, but the outcome is absolutely zero. No proper communication, no follow-up, no accountability.
Because of Nykaa Fashion’s poor service I now have to suffer the consequences and make do without an important purchase I had planned well in advance. I expected better from a platform of this scale. This experience has left me highly dissatisfied, and I’ll make sure I never purchase anything from Nykaa again, I will suggest everyone to reconsider before using Nykaa fashion.
The customer service is completely unhelpful and unprofessional, they will just waste your time. Every time I contacted them, they put my call on hold for over 10 minutes with no real update or resolution. I’m not sure what goes on during those holds, but the outcome is absolutely zero. No proper communication, no follow-up, no accountability.
Because of Nykaa Fashion’s poor service I now have to suffer the consequences and make do without an important purchase I had planned well in advance. I expected better from a platform of this scale. This experience has left me highly dissatisfied, and I’ll make sure I never purchase anything from Nykaa again, I will suggest everyone to reconsider before using Nykaa fashion.
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Response from developer
Hi Rashmita, we’re sorry to hear this and would like to investigate the issue. Please send us your order number via Facebook Inbox so we can assist you further.
Worst customer care
Customer care doesn’t even read your problem. They have the worst and illiterate staff.
Response from developer
Hi, we’re sorry to hear this. We’d like to understand what went wrong and assist you. Please send us your order number via Facebook Inbox so we can resolve the issue.
Unprofessional behaviour from the escalation desk and the customer support team
This is one of the worst applications to deal with. I have raised a return request 10 days back and everyday I have been getting a msg that the delivery partner will come to collect the parcel and within a couple of hours I get a msg that the consignee is unavailable (which is incorrect). When complained about it to the customer support team there was no help provided. In fact the escalation desk is as useless and pathetic as the customer support team. The support team and even the guy who called from the escalation desk had the audacity to disconnect the call when the customer was complaining about the issue faced. Even sent an email to the Grievance team 2 days back but again didn’t get any response yet. Not one person in this organisation is customer centric or even willing to get the issue fixed. Posting it here will also not fix anything but just want the audience to know what kind of service they should expect from Nykaa and its better to look for some other applications which offers good after sale service as well.
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Response from developer
Hi Karen, we’re sorry to hear this and sincerely apologize for the delay in response. If this is still unresolved, we would like to investigate the issue. Please send us your order number via Facebook Inbox so we can assist you further.
Don’t download
Very bad service!! I couldn’t get my money back!! My money was went to my Nykaa wallet and I didn’t even get my money back! It is a very bad scam !! So people please stop using this scammed app! Have a bit shame Nykaa that u are scamming people
Order was tooo much late
Order was tooo much late
About my feedback to this website..
The app is really excellent without any doubt !! But here I can’t understand how to order anything it was really difficult for me to understand how to order that sooo I hope you and your team would improve these things !!
Response from developer
Hey, thank you for your feedback! We're glad you like the app and sorry for the difficulty in placing an order. We’ll work on improving this. For any help or concerns, we kindly request you to reach out to us at https://bit.ly/3btIteo. Our team will be happy to assist you and ensure your issue is resolved at the earliest.
Pathetic support and never prefer this app again
I had order a pair of shoes from NB which are worth 26k, due to a better offer elsewhere I thought of cancelling the order. Since order cannot be cancelled once shipped as per their policy, I thought of cancelling the order when the delivery agent called, and so I did. But later I checked that it’s been marked as delivered in the app, I am confused how they could mark it as delivered when I did not even the share the OTP and refused to accept the order. I spent a lot of time with customer support but none of them assured on a refund saying “the brand has confirmed that the order was delivered”. I don’t understand how they could miss the communication with the delivery company, as a customer I had to contact the delivery agent and confirm that the shipment was never delivered in their app.
If it’s delayed even more I would have to raise a complaint in consumer court. This is a case of ignorance and non accountability.
This is such a pathetic service, this one experience ruined the whole brand image to me and my family. I would never be ordering anything from Nykaa again.
If it’s delayed even more I would have to raise a complaint in consumer court. This is a case of ignorance and non accountability.
This is such a pathetic service, this one experience ruined the whole brand image to me and my family. I would never be ordering anything from Nykaa again.
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Response from developer
Hey, we regret to hear this, and we'd like to have this checked. Please, Facebook Inbox us with your order number so that we can have this addressed.
