What happened?
Ok so I took me a while to figure this out since the app doesn’t provide much information on this.
If seems after the 2nd dose of vaccinations any boosters aren’t automatically updated to the pass. Instead you have to go to the NYS website and add a new pass to the app with the update as Excelsior Plus.
Now unsure if this is also from an update but why not just allow a person to scan their real card and verify the data right into the app? Also was Apple Wallet feature removed? On the go I’d like to just open the Wallet and get it scanned when I’m in NYC. I don’t see or can find details on how to do that now. You should include an action for it.
If seems after the 2nd dose of vaccinations any boosters aren’t automatically updated to the pass. Instead you have to go to the NYS website and add a new pass to the app with the update as Excelsior Plus.
Now unsure if this is also from an update but why not just allow a person to scan their real card and verify the data right into the app? Also was Apple Wallet feature removed? On the go I’d like to just open the Wallet and get it scanned when I’m in NYC. I don’t see or can find details on how to do that now. You should include an action for it.
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Great app that verifies information
I love this app because it verifies the information which makes it more powerful than hard copies that could be easily forged. However, I have one suggestion that I’d like to see it happening: since the vaccine has to be submitted along with state ID, then I think the app should include digital verified copy of the state ID, even better accompanied with verified social security number since this going to be our required documents for some time to come.
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Won’t allow me to add booster information.
I love the idea of this pass. It was so easy to get around nyc with the pass. It still has my two expired passes stored so no problems losing them but now, it won’t let me get a screen to update with my booster information. It also doesn’t remember me so I have now filled out the same screen six times without getting to a screen for the booster. It would actually be a five if I could get it to accept my booster information. Please fix this! My husbands app has a white pass. Mine will only show blue. Even when I click on excelsior pass plus it throws me back to the original.
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Apple Wallet support needed
The original Excelsior Pass could be added to Apple Wallet, which was extremely convenient (one less single-purpose app to juggle) and obviously the “right” way to do things on the platform. This ability was removed from the Plus Pass… why? With the upcoming expiration of our original passes, we really need this functionality back. Especially since half the time the janky NYS Wallet app opens up blank until it’s force-quit and reopened (and yes, I’ve reinstalled, checked I’m on the latest version, redownloaded my passes, and so on).
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True testament to incompetence of NYS government
Excelsior Pass Plus does not show your booster information. I understand it doesn’t automatically update so I’ve manually plugged in my information several times and retrieved and downloaded an “updated” Excelsior Pass Plus several times and still only get “2 doses” listed on my Excelsior Pass Plus. No resource to help you out and no tech department made available for questioning — all you get is a generic FAQ website that provides absolutely no help. Good thing they have about 7 other passes all similarly named and serving similar purposes to make this process so much more clear and efficient. NYS has fumbled and mishandled this pandemic situation from the very beginning. Whatever department is working on this app should be re-evaluated. Get it together.
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“NY Tough” to Set Up & Use
This app took me way too long to set up.
When using the scanner the app didn’t recognize my card at all, so I needed to manually enter my information. This would have be fine, except it asks for the date of your last vaccination dose… If you’ve had a booster dose (like I have) you might think this would be your last dose but you’d be wrong. The app won’t find your record if you input the date of your booster. It’s actually asking for the date of your 2nd dose. The app doesn’t make that clear and it took me multiple attempts over two days to figure that out.
The biggest problem I have with this app is that it doesn’t replace the need to show a physical ID. What’s the point of the app if you still need to pull out a drivers license? Now I’m juggling my wallet and my phone while trying to keep my mask from fogging up my glasses. It’s slapstick. Until I can keep my NY drivers license in my phone, I might as well carry my physical card.
I guess the app protects me against losing my paper card, but this is really a half baked solution at this point.
When using the scanner the app didn’t recognize my card at all, so I needed to manually enter my information. This would have be fine, except it asks for the date of your last vaccination dose… If you’ve had a booster dose (like I have) you might think this would be your last dose but you’d be wrong. The app won’t find your record if you input the date of your booster. It’s actually asking for the date of your 2nd dose. The app doesn’t make that clear and it took me multiple attempts over two days to figure that out.
The biggest problem I have with this app is that it doesn’t replace the need to show a physical ID. What’s the point of the app if you still need to pull out a drivers license? Now I’m juggling my wallet and my phone while trying to keep my mask from fogging up my glasses. It’s slapstick. Until I can keep my NY drivers license in my phone, I might as well carry my physical card.
I guess the app protects me against losing my paper card, but this is really a half baked solution at this point.
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Every interaction with this app is a failure
The app frequently just LOSES my passes. I’ll go back to the app to show one at a door and they’re all gone. I can re-add them but it takes a few minutes and involves putting in all of my vaccination dates, etc over again to confirm everything so it’s a huge pain.
Making this so frictiony is hugely negligent because it encourages people to use less secure/verifiable methods like screenshots, which undermines the whole point of having an app like this and reduces trustworthiness of vaccine proofs overall.
Today the app just gave me a notification to retrieve my 365 day pass and I clicked the notification. To my amazement the app actually loaded straight to it without trouble. I was ready to think maybe they’ve improved it, but of course clicking the “add to wallet” button just throws an error. Lol. Still just the same crap.
Making this so frictiony is hugely negligent because it encourages people to use less secure/verifiable methods like screenshots, which undermines the whole point of having an app like this and reduces trustworthiness of vaccine proofs overall.
Today the app just gave me a notification to retrieve my 365 day pass and I clicked the notification. To my amazement the app actually loaded straight to it without trouble. I was ready to think maybe they’ve improved it, but of course clicking the “add to wallet” button just throws an error. Lol. Still just the same crap.
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No booster info
The Pass Plus is not showing my booster shot, which I got in October. I’ve tried on multiple phones. I’ve called the Help Number and was told that my record is complete and accurate - has all 3 of my shots. When I have tried to submit a form indicating I am having trouble with my pass, clearly explaining that my record is complete, I get a non-response saying I need to go back to the provider to make sure they submitted my info. Again, I have called, twice, and both times the Help Desk has verified that my record in the database is accurate. How do I get my booster info on my Pass? The whole point of having this Pass is so I don’t have to carry my CDC card. I’ve reloaded the Pass, so I am using the most updated version.
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A Typical Government Dumpster Fire
I downloaded my Excelsior Pass Plus only to find that my information was either incorrect or missing. The vaccination sites were incorrect & the lot numbers were missing. I later found out that my primary physician’s office accidentally overwrote the info in the state’ database that was originally input by the pharmacy that gave the vaccination. How is this possible?! You would think a competent app designer would implement protocols that would prevent this from happening. To make matters worse, calling the Excelsior Plus help line is an absolutely frustrating experience that offers little to no help. One could get better results speaking to a brick. This app is a true dumpster fire that is poorly designed and supported.
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Useless
This is a pretty useless app if they can’t get the vaccine records updated in the system even on a monthly basis. I got my vaccine back in August and downloaded this app today since I will be going to MSG for an event in January. It has no record of me and when I went to the Support FAQ and answered some questions about my vaccine and where it was administered it told me to go back to my administration site and ask them to submit my information to the state. Sorry that’s not happening since I had to wait 3 hours for my vaccine at my local pharmacy twice because they are so understaffed, trust me when I say they won’t even think this is their problem to deal with let alone want to deal with it at all.
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Keeps asking me to add passes
Every other time I open the app, I'm asked to add a pass because I have none. When I do so, it either tells me I already added it or it makes a duplicate of an existing pass. I cannot get past the page asking me to add a pass otherwise. In addition, the app has been unable to locate my booster. It is poorly worded: what is the date of three last vaccine? The second dose or the booster? If I enter the booster date, it is not finding me. If I enter the date of the second dose, it won't show the booster. Only good thing is adding the regular pass (not the plus one though) to wallet, but that will expire in a couple of months upon the 1-year anniversary of my second dose...
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Keeps deleting my pass
About once a week or so, this app deletes my pass, so when I open it there is a message saying I have no passes. I go in and re-input my information. Then it shows four passes! (that is the number of times I have re-input my information). I have tried deleting the app and then reinstating it, but this has just happened again. Clearly the pass is there, but there is some glitch in the app that it suddenly stops registering that the pass is there. So now I guess it will show FIVE passes, with no way of deleting any of them either. They must know this is a problem, and have had a long time to fix it.
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After the Mandate, the app works perfectly!
Ok so the app designer must have gotten paid per the features the app is supposed to provide, because the stupidity of having two different passes in the app is unnecessarily redundant. The only difference between the two passes is the original can be added to the Apple wallet app for a quick access and expires, but lacks the complete information (number and dates of vaccinations, etc.) that is provided by the pass plus, which cannot be added to the Apple wallet but doesn’t expire. Streamline all the features into one pass that has easy access. And instead of requiring to take out your ID, why not allow an initial scan of your ID as a second step once you have the excelsior pass, to display with it? Less risk of having to rush through pockets or purses to find said ID, only to lose them
DEVELOPER RULE:
K.I.S.S.: Keep it simple stupid!
DEVELOPER RULE:
K.I.S.S.: Keep it simple stupid!
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Passes disappear
As many have said, app used to work great. But now every few days my passes disappear and I have to get a new pass. When I do that the old ones come back so now I have 3 passes (old regular, new regular and old plus). Seemed to start after upgraded to new iPhone 13 and iOS 15. Deleting and reinstalling App did not help. Otherwise would be 5 star app for me.
Note here is a minor workaround. Take a screen shot of a pass either NYS or Apple wallet versions. When passes disappear choose Add Pass and then Add from photos. Select your screen shot and all passes (old and new) will come back Very quick and simple.
Note here is a minor workaround. Take a screen shot of a pass either NYS or Apple wallet versions. When passes disappear choose Add Pass and then Add from photos. Select your screen shot and all passes (old and new) will come back Very quick and simple.
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Must reenter information every day
I downloaded Excelsior NY Pass w the understanding that this will be the standard vaccine pass for NY state. I downloaded both the regular blue pass and the white Pass Plus. After a few days, I needed the pass for entry to a museum, and upon opening the app, found my passes gone and the “no active passes” screen. In a panic, I reentered my information and received new passes. I now do this every day. Downloaded passes, despite expiration dates—and no expiration date for Pass Plus—last no more than 36 hours in the app. In order to ensure the pass is there when I need, I have to check the app repeatedly and enter the info again as soon as the passes are removed. Every day. Deleting and reinstalling the app does not fix this, and the problem carried over into a new iPhone.
Extremely annoying.
Extremely annoying.
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What’s going on?
I’ve had this app since the early inception. It worked ok. A few odd things like random expiration dates a month later and then a few months later but now, it’s a useless aggravation. A 2.7 rating is telling you that already. I got a new iPhone 13 and now I have to input my information virtually every 24-48 hours and there is no option to add it to my wallet. I tried deleting and re-downloading but that didn’t help either. Come on people this app doesn’t have to do very much at all, it’s a one and done for the most part. People aren’t interacting with it all day long. The usage is basic so please make an effort to fix it! Thanks!
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Issue with iPhone 13
I just got my iPhone 13 and added the app to my phone, downloaded my vaccine card without any problems. I open the app three days later and instead of see my excelsior pass I was back at the initial screen asking for my vaccine information again. I inputted my vaccine information and the app retrieved my vaccine information, but now I have two cards. Three days later same thing, back at the initial input screen, so now three cards. I know how to delete the extra cards and never had this issue when I had the app on my old iPhone 6S. So if I have to input my vaccine data every three days to see my excelsior pass, then what’s the point of this app?
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Piece Of Junk
Is there something Lower than one star?
The politicians did a lousy job with the vaccine and mask mandates, did you think they would get this right?
First they pick an arbitrary Expiration Date.
Then they use Outdated Medical Information to “verify” your identity…. So you can’t get the pass plus. They of course have a boilerplate answer when you call the help line…. The Provider Did It; this despite you going back and checking that the Provider put in the correct information.
It’s 2021 and we get Paper Vaccinated cards that your kid could print out for you… Did you think this app would work?
The politicians did a lousy job with the vaccine and mask mandates, did you think they would get this right?
First they pick an arbitrary Expiration Date.
Then they use Outdated Medical Information to “verify” your identity…. So you can’t get the pass plus. They of course have a boilerplate answer when you call the help line…. The Provider Did It; this despite you going back and checking that the Provider put in the correct information.
It’s 2021 and we get Paper Vaccinated cards that your kid could print out for you… Did you think this app would work?
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Wrong info
Entered my son’s info for Excelsior Pass Plus , however the verification number they have is our old home phone number. We didn’t have that number for 3 months prior to my son’s vaccine and never used that number when my son got the vaccine. I even went back to the facility and they showed me that the only number entered was my current cell number. Somehow this app is pulling information & demographics from other/old sources. We would never use an old phone number. That old number is the only verification listed, not even my email is there. So I cannot not get the Pass Plus for my son, only the regular one which expires.
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Randomly drops passes
This worked for a while but now it likes to delete my passes and go back to the initial screen where it asks if you’d like to add a pass because there are none on the phone. Inevitably this happens just as I’m needing to use the pass, causing me to fumble around at the entrance to a restaurant or venue, exactly what this app was supposed to help me avoid. Total garbage.
As many have said, it worked for me, but a family member who was vaccinated at the same time and who was originally able to use it now can’t get it to work. And as many have said, absolutely no response from the help line.
I wonder which crony of our corrupt mayor is responsible for creating this mess that the city is likely paying too much for?
As many have said, it worked for me, but a family member who was vaccinated at the same time and who was originally able to use it now can’t get it to work. And as many have said, absolutely no response from the help line.
I wonder which crony of our corrupt mayor is responsible for creating this mess that the city is likely paying too much for?
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