O2 Academy Venues User Reviews

What users say

Top reviews

TERRIBLE

you’re better off just trying to run into the venue as fast as you can because i’m telling you now your tickets are definitely not going to appear .

Useless

I have a gig in 2 days and I still have no tickets and they are not on my app!!!

Won’t let me connect my Ticketmaster tickets

Got sent an email week before a gig saying you must have this app to get your tickets even though they are already in my wallet from when I bought them. Got app stalled on get my tickets. Had to remove and start again. Then registered then couldn’t link my Ticketmaster account just a blank window. Went back into the ticket master app click to view my tickets. They are the same ones already in my wallet. Are you purposely making this app un usable to keep the monopoly?
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Difficult to log in

If you don’t log out on your pc/imac zero chance of using the app.

Useless

Completely unnecessary app, the combo with Ticketmaster makes its usage hellish. I just hope DICE takes over everything. Shame on whoever thought this was a good system

Rubbish

Pointless app that crashes when you try and use it for its only intended purpose

A joke

Completely ridiculous to have to use this app and also transfer tickets to individuals, so many hoops just to get into a venue with tickets you’ve already bought. App crashes when trying to transfer tickets

NO TICKETS - Less than 1 week before gig

NO TICKETS - Less than 1 week before gig and no tickets displayed. Automated service sends you in circles. Between SeeTickets/Eventim, TicketMaster & O2 Academy (Newcastle) there’s no link up and I’m chasing my tail. No one to phone. No one to email. ABSOLUTELY shocking
All I can do is keep requesting Order Confirmation emails from SeeTickets and follow the links in the email
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Access

Can’t access the App as one time pass code never arrives. Useless.

Manipulative download

Sent text ( no permissions to use my number ) tell me I would be refused entry if I didn’t use the app. It’s a rigged system to get people to download. You don’t need to and the venue is data farming you.

Can’t even get on the app

App won’t open on my phone - I’ve spent the last hour trying to get in the app - when can’t venue issue tickets via email

Ticketmaster Bad

I specifically chose NOT to purchase my tickets through Ticketmaster, only to be forced to download this app and create a ticketmaster account, which required my email, phone number and postcode to set up. This was the only way to see the tickets I bought through a different vendor.

Make it difficult to access tickets

Getting hold of your tickets on these apps is a joke especially when you book through a different app
It’s compounded by the fact the tickets were bought for me as a gift. So it’s related to someone else’s email etc

Terrible, pointless app that just makes things complicated

Forcing us to install a terrible, pointless app to access tickets should be illegal. Painfully anti-consumer.

Control tickets market is greed

Kill all resale market under false argument of security

It doesn’t work.

I bought tickets from Ticketmaster and was asked to download this app to access the tickets. As I already have an account with Ticketmaster, I tried to login to the app, yet their one-time code never came up in my email.

I agree with what others said, why complicate things when they could’ve easily send us tickets by email?
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Unfriendly

Excruciating to download. Complete lack of customer support. Indifferent to customer service.

0 stars if I could

Terrible. Don't get it. Not needed. Doesn't work. If you have tickets else where, keep them there. This app doesn't work and is of no use.

Annoying

Trying to transfer a ticket but there’s a bug

Waste of space and time

Just more unnecessary advertising junk gig goers are forced to download onto their phones in the name of “convenience”. Absolutely no reason why my tickets can’t be sent via email and added to Wallet, which would be perfectly secure.