The O2 Venue App

The O2 Venue App

The official app of The O2

640 ratings
235 reviews
Free

Details

  • Released
  • Updated
  • August 18, 2017
  • April 28, 2026

Features

The O2 Venue App screenshot #1 for iPhone
The O2 Venue App screenshot #2 for iPhone
The O2 Venue App screenshot #3 for iPhone
The O2 Venue App screenshot #4 for iPhone
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About

Enhance your visit to a premier entertainment venue with this comprehensive companion app. Seamlessly manage tickets, access personalized venue information, and order food, drinks, and merchandise for convenient pickup.

Mobile ticket display and transfer
Contactless entry
Personalized visitor information
Food, drink, and merchandise ordering
App pick-up points for purchases
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What users say

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What's New in The O2 Venue App

19.0.2

April 28, 2026

Minor fixes and general improvements

User reviews

Not working

Cant even sign in getting error 502 please fix soon i have a concert soon

Impossible to log in with AXS

To access the tickets we need to log in with AXS, but it isn’t working. Every time I try to log in there is an error message. Reading reviews apparently this a recurring issue and it needs to be fixed.

Trouble logging in

A couple days ago I was suddenly logged out of my account. When I tried logging back in, it told me that “there is no account using this email” even though I had this account for months (also connected to my axs account with concert tickets on it). When I tried creating a new account, suddenly there already is an account using this email ???
After deleting and reinstalling this app a thousand times I finally managed to log into my account. But when I try to connect my axs account, it tells me “session expired”. I’ve tried everything to fix this problem and nothing helps. This is extremely frustrating since I have to fly to England for this concert.
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Problème connection axs

Impossible de me connecter à mon compte Axs bien que cela soit demandé pour voir mon billet, cela affiche divers messages d’erreurs et parfois plus rien ne s’affiche du tout

Why

Why why why why give me my tickets why

User experience

🐞

Reported Bugs

4 issues

Login issues and password reset failures

Bug

Tickets disappearing from app

Bug

Constant app crashes and unexpected errors

Bug

Compatibility problems with older devices

Bug

Requested Features

4 requests

Ability to access tickets without downloading app

Feature

Seamless integration with other ticket providers

Feature

Improved password management and account linking

Feature

Clear instructions and guidance for first-time users

Feature

FAQ

What does The O2 Venue App do?

The app is designed to enhance your visit to The O2, a popular music and entertainment venue. It allows you to manage your tickets, access personalized venue information, and order food, drinks, and merchandise for easy pickup.

How do I use my tickets with the app?

You can display and transfer your tickets using AXS Mobile ID directly through the app. This provides a contactless and quick entry process to the arena.

Can I order food and drinks through the app?

Yes, you can purchase food, drinks, and merchandise within the app. These items can be collected from dedicated pick-up points around the arena, ensuring you don't miss any of your event.

Is the app free to download and use?

Yes, the app is free to download and use. There are no in-app purchases required to access its core features for managing your venue visit.

What kind of personalized information does the app provide?

The app offers personalized visitor information based on your seating location. This includes details on the closest concessions, facilities, and exits, making navigation within the venue more convenient.