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The O2 Venue App

The O2 Venue App

The official app of The O2

640 ratings
227 reviews
🎬 Entertainment
Free

Details

  • Released
  • Updated
  • August 18, 2017
  • April 28, 2026

Features

Developer

The O2
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About

Enhance your visit to a premier entertainment venue with this comprehensive companion app. Seamlessly manage tickets, access personalized venue information, and order food, drinks, and merchandise for convenient pickup.

✓Mobile ticket display and transfer
✓Contactless entry
✓Personalized visitor information
✓Food, drink, and merchandise ordering
✓App pick-up points for purchases
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What users say

Summarized from real user reviews of The O2 Venue App. Based on 640 reviews and a 4.4/5 average, it highlights the 3 positives and 5 negatives reviewers mention most about this Entertainment app.

Positive things

  • 🚀Lightning-fast load times
  • 🔒Robust security features
  • 👍Great user interface

Negative things

  • 🐛Frequent crashes
  • 🔒Unnecessarily complex login process
  • 💤Slow app performance
  • 🤯Confusing and unintuitive navigation
  • 📞Lack of customer support
See all reviews

What's New in The O2 Venue App

19.0.2

April 28, 2026

Minor fixes and general improvements

User reviews

Most RecentHighest RatedLowest Rated

Why

Why why why why give me my tickets why
Colshe macColshe mac

DOES NOT WORK

ZERO STARS What an absolute joke of an app. With all the money O2 has, and it can’t even create a working login function, which also doesn’t send you a reset link ever, and therefore the app is completely unusable! Don’t waste your precious megabytes!!
R6che1R6che1

Useless app

Can never log in to tickets via
LeeBeeRDGLeeBeeRDG

NIGHTMARE

This app is completely useless. It doesn’t let me buy any tickets. Shows “ Sorry your session expired. Refresh “. I tried every single advice I found on internet. Nothing worked. If I could give it lower ratings, I would. How do I buy ticket I am interested in?
Ikoc6503Ikoc6503

Useless service

Constantly blocked from accessing my tickets ordered through ticket master. I cannot be bothered to use this app again. Rubbish service.
Got to be a better wayGot to be a better way
See 222 more reviews

User experience

🐞

Reported Bugs

4 issues

Login issues and password reset failures

Bug

Tickets disappearing from app

Bug

Constant app crashes and unexpected errors

Bug

Compatibility problems with older devices

Bug
✨

Requested Features

4 requests

Ability to access tickets without downloading app

Feature

Seamless integration with other ticket providers

Feature

Improved password management and account linking

Feature

Clear instructions and guidance for first-time users

Feature

FAQ

What does The O2 Venue App do?

The app is designed to enhance your visit to The O2, a popular music and entertainment venue. It allows you to manage your tickets, access personalized venue information, and order food, drinks, and merchandise for easy pickup.

How do I use my tickets with the app?

You can display and transfer your tickets using AXS Mobile ID directly through the app. This provides a contactless and quick entry process to the arena.

Can I order food and drinks through the app?

Yes, you can purchase food, drinks, and merchandise within the app. These items can be collected from dedicated pick-up points around the arena, ensuring you don't miss any of your event.

Is the app free to download and use?

Yes, the app is free to download and use. There are no in-app purchases required to access its core features for managing your venue visit.

What kind of personalized information does the app provide?

The app offers personalized visitor information based on your seating location. This includes details on the closest concessions, facilities, and exits, making navigation within the venue more convenient.