Useless service
Constantly blocked from accessing my tickets ordered through ticket master. I cannot be bothered to use this app again. Rubbish service.
Awful user experience
You are forced to use this terrible app if you want to go to a gig at the O2 regardless of where or how you purchased tickets. The app is supposed to interface with various other ticketing apps, but the process just doesn’t work. Even worse, the customer service support is non-existent. Maybe they would hire some actual human beings if they actually cared about their customers but they won’t because they don’t.
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Update backfire
I can’t use this app anymore as it requires an iOS 17 update which my phone is too old to install and the last compatible version doesn’t load at all. I’m not spending hundreds for a newer phone just to update an app! 😡
Allow Us to Connect Ticketmaster Accounts
Please allow us to link ticketmaster accounts. My tickets are not showing up on this app as I bought them through ticketmaster. Bearing in mind the artist I’m seeing is coming to the o2. I’ve tried linking my AXS account but since my tickets aren’t on there it renders this app absolutely useless and I’m scared I will not be able to access my tickets.
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Ridiculous
I just want quick access to tickets, but forced use of o2 app and axs linked app just v poor customer experience for something I do only occasionally.
No offline mode
The app is useless at the O2 London. Does not work without an internet connection… and there is no signal in the O2 venue! The app frequently closes if you lock your phone and getting onto the venue WiFi requires receiving a verification code… using phone signal.
It’s just not up to standard for one of the country’s premier venues.
It’s just not up to standard for one of the country’s premier venues.
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Updated multiple times a week
The app itself is good. However, they release new updates every few days and the app won’t run if you don’t download them. I have automatic updates turned off to preserve phone storage which means I have to check the app before every event for any updates or I won’t be able to access my tickets. For those who know, data and WiFi can be a hit and miss at the venues so it’s just all unnecessary stress having to remember to do it at home. There’s literally no need for such excessive updates so often.
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How can an app be so bad
Pathetic worthless app
Awful, constant need to sign up again!
I downloaded the app 12 days ago, got signed up and logged in, could see my tickets.
A bit annoying but it worked.
Then today, go to log in to check and my log in isn’t recognised, had to recreate an account.
It’s ridiculous, if this is what the app is like, I will avoid The O2 like the plague going forward.
A bit annoying but it worked.
Then today, go to log in to check and my log in isn’t recognised, had to recreate an account.
It’s ridiculous, if this is what the app is like, I will avoid The O2 like the plague going forward.
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Unacceptable excuse of an App
Whoever was responsible for making such an appalling app needs to be sacked. And then euthanised.
The venue map within the app is laughably pathetic. Cannot zoom so it’s an image with no useful information at all.
Everything else I try to click on just opens a link on safari 🤷🏻♂️
The venue map within the app is laughably pathetic. Cannot zoom so it’s an image with no useful information at all.
Everything else I try to click on just opens a link on safari 🤷🏻♂️
Useless
Tells me to log in when I try this it says I’m already logged in
Try to register again account recognised please log in
So log in and details are not recognised I give up
Try to register again account recognised please log in
So log in and details are not recognised I give up
Ruined my experience at the O2
Received my tickets and double checked they were there before the show. Travelled to the venue and went to log in again. The app said it didn’t recognise my login details which I then reset 5 times!! Eventually I had to queue for paper tickets for 40 mins. Everyone in the queue had the same issue. I missed the support act I had came to see. Yet O2 and tickets master still get paid, the punter misses out. I will not be attending any of this big shows anymore. Boycotting is the only way the little guy can fight back.
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Terrible UX
This app is shocking . SSO doesn’t work with Apple or Facebook. Password resets never arrive and when you try multiple times, it thinks you’re a bot and logs you out. Sack the developers and just accept the tickets through ticketmaster or whoever it was booked thru rather than this ludicrously complicated and pointless journey
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Shockingly rubbish
It takes effort to miss this many basics, yet this app manages it with confidence. No autofill support, but plenty of friction, including being forced to create multiple accounts within the same app for no clear reason. Prompts to “check your email” send you on a pointless detour to messages that contain nothing of value, which sums up the overall experience rather well.
Core features are simply absent. There’s no support for adding tickets to Apple Wallet, something that should be routine by now. Instead, you’re left dealing with a clumsy, outdated interface that feels like it was abandoned halfway through development.
This wouldn’t have passed QA in any competent company even 20 years ago. By current standards it’s a mess. It feels rushed, poorly thought out, and barely tested.
My advise if you made this, maybe don’t put it on your CV.
Core features are simply absent. There’s no support for adding tickets to Apple Wallet, something that should be routine by now. Instead, you’re left dealing with a clumsy, outdated interface that feels like it was abandoned halfway through development.
This wouldn’t have passed QA in any competent company even 20 years ago. By current standards it’s a mess. It feels rushed, poorly thought out, and barely tested.
My advise if you made this, maybe don’t put it on your CV.
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10x worse than the worst app in history of bad apps
Downloaded this app to access tickets for an event, could not even get into the app the start, then could not create or access my account, nor could I reset my password. Chatbot was completely unhelpful, spent hours on Reddit looking for answers. If you have a ticket to an event do not use this app, download AXS app instead, was able to access tickets straight away on there. If I could rate minus stars I would.
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Five stars just for you to see it
This app is genuinely the worst thing to have ever been invented to mankind,i have tried and tried and tried again and again to simply LOG IN and it told me to contact assistance when i dont need any,
Awful
Just make it easy for people to access their tickets.
I can’t get logged in
I installed the app and registered using the email address I previously used to buy tickets. I got the email address validation message and followed the link to confirm my address. I had carefully saved my password but cannot now log in using the known correct email address and saved password getting “Oops Email or Password Incorrect” - if I try the “Forgotten Password” screen with the known correct email then it says “email sent” but no email arrived. I am potentially going to have to buy the tickets again for £135 using a different address and hope that it works.
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It’s bad, please update
Same issue as everyone else.. cannot log in only to be forced round and round and to contact support. No help. I can here to see if I can get help. Please?
What a waste of time and effort to access tickets. This needs to change
What a waste of time and effort to access tickets. This needs to change
This is a joke
The interplay between this app and AXS and the circular doom loop in relation to email and passwords making it impossible to access tickets bought expensively . Why make this process so ridiculously complicated ? And if it must be so complex at least ensure the software works .
