Comparison

Twickets vs The O2 Venue App

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Twickets

This platform facilitates fan-to-fan ticket resale, ensuring prices never exceed face value. It offers a secure marketplace for buying and selling tickets to various events, with a dedicated team ensuring fair pricing and buyer/seller protection.

Highlights
  • Fan-to-fan ticket resale
  • Face value or less pricing
  • Secure trading platform
  • Thousands of tickets listed monthly
  • Buyer and seller protection
  • Event alerts
  • Multiple payment options
Features
Read full description

Fan-to-Fan ticket marketplace where prices are always capped at face-value or less. Twickets is the UK’s largest fan-to-fan secure ticket trading platform, enabling fans to buy and sell spare tickets at face value or less (+fees) since 2011. We list thousands of tickets every month for gigs, festivals, sports, comedy, and the arts. You can trade tickets securely through our service, with payment and delivery all agreed upfront. Our dedicated team of human moderators checks every ticket to ensure all are listed at face value or less (+fees). Buyers and sellers are protected under our guarantee. Why Twickets? - Over 6 million people have used Twickets in the last 12 months - Rated 4.7 stars on Trustpilot from thousands of reviews - We ensure fair resale – no inflated prices, always face value or less (+fees) Download the free Twickets app and register with Facebook, Twitter, or simply with an email address and password. _______________________ What Our Fans Say Extremely easy selling process “Extremely easy selling process. Minutes from putting my tickets up for sale they were sold and money transferred. Great to know they went at face value (+fees) to someone who really wanted them. Looking forward to purchasing tickets from here too now. Would definitely recommend!” - JH Highly recommended for a fair and honest transaction “It is secure, trustworthy and efficient. I have used it a few times recently due to my husband's illness and all has gone perfectly and everyone was happy. We can be paid back for our tickets whilst someone else can use the tickets for a fair price knowing they are genuine - and the venue doesn't have empty seats!” - Lynn I absolutely love Twickets "I absolutely love Twickets, selling tickets for a concert or whatever that you can no longer attend due to unforeseen circumstances (which happens to everyone from time to time) to someone who couldn't get tickets at the time is just brilliant. Nobody buying tickets for profit purposes, nobody scamming anyone, just a decent system whereby tickets can be traded and everyone's happy :)” - Andy _______________________ How it works Buyers: - Use filters to find tickets for events. - You can pay with all major debit/credit cards, and for most events, we also accept PayPal. - Buyers are charged a Twickets fee per transaction.* Sellers: - Sell your tickets quickly and securely for free. - Choose from a range of delivery options, including meet-up, post, and drop and collect. Alerts: - Can’t find the tickets you want? - Set up an alert for the event you're searching for. - Be notified by email or push notification as soon as someone lists the tickets you’re looking for. Download the free Twickets app now and start trading tickets at face value or less (+fees) with true fans! _______________________ Featured by Apple in ‘Great Entertainment Apps’ “With Viagogo and Seatwave often selling above face value… Twickets offers fans an alternative.” – The Guardian “Twickets and One Direction, not Taylor Swift, are the true music revolutionaries.” – The Telegraph “This is great news for punters and bad news for touts.” – The Sun “Twickets is already what the secondary market should be about: true fans selling to true fans at face value.” – Sharon Hodgson MP _______________________ You can also buy and sell tickets on our website: https://www.twickets.live Follow us on social media for news, competitions, and new tickets: - Twitter: @Twickets - Facebook: Twickets - Instagram: @twicketsuk See our full terms and conditions for more information at www.twickets.live/terms.

About

The O2 Venue App

Enhance your visit to a premier entertainment venue with this comprehensive companion app. Seamlessly manage tickets, access personalized venue information, and order food, drinks, and merchandise for convenient pickup.

Highlights
  • Mobile ticket display and transfer
  • Contactless entry
  • Personalized visitor information
  • Food, drink, and merchandise ordering
  • App pick-up points for purchases
Features
Read full description

Make the most of your visit with mobile ticketing, exclusive offers and more. Access your ticket and log in – Display and transfer your tickets. Get ready – Find out all you need to know ahead of your visit including upgrades, bars and restaurants, facilities and merchandise. Don’t miss out – Opt-in to receive notifications about your event, tickets and upgrades. Unlock exclusives – discover personalised offers. App features - Mobile ticketing, venue upgrades, venue information, venue map, ticket booking.

Screenshots

Twickets4 screens
The O2 Venue App4 screens

Verdict

The call

Twickets and The O2 Venue App both sit at 4.5 stars, but that hides the real split: 31% of Twickets's written reviews are positive against 2% of The O2 Venue App's. The O2 Venue App's advantage is ratings volume (640 vs 47). On price, rating, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 4.5 for Twickets against 4.4 for The O2 Venue App. That said, the two scores are not equally well evidenced: The O2 Venue App has 640 ratings behind it against 47, so its average is the more settled of the two. Written reviews are what separate them: 31% of Twickets's written reviews are positive against 2% of The O2 Venue App's.

UpkeepUpdate frequency

Twickets ships an update monthly, The O2 Venue App every 2 months. The most recent releases landed on September 23, 2026 and September 24, 2026 respectively.

Scorecard2 real differences · 8 level
Twickets versus The O2 Venue App: the parameters behind the verdict, then further details
ParameterTwicketsThe O2 Venue App
PriceFreeFree
Rating4.5 (47 ratings) — better4.4 (640 ratings)
Positive reviews30.8% of reviews — better2.1% of reviews
Number of ratings47640 — better
Update frequencyMonthly — betterEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhoneiPhone, iPad — better
Requires iOS17.017.0
Further details — not scored
Size26 MB63 MB
Age rating12+4+
DeveloperTwickets LimitedThe O2

Customer experience

Twickets

All ratings47 ratings
Positive85.1%
Neutral0.0%
Negative14.9%
Written reviews185 reviews
Positive30.8%
Neutral7.0%
Negative62.2%

The O2 Venue App

All ratings640 ratings
Positive84.2%
Neutral1.3%
Negative14.5%
Written reviews236 reviews
Positive2.1%
Neutral1.3%
Negative96.6%

User reviews

Twickets

From 47 App Store ratings

What we love

  • ✅ Fair pricing at face value or below
  • 👍 Easy buying and selling process
  • 🔒 Secure and trustworthy platform
  • 💰 Avoids ticket touts and scalpers
  • 📱 Intuitive interface for transactions

Room to improve

  • 🐛 App frequently freezes on notifications
  • ⚠️ Bots dominate high-demand tickets
  • 🔔 Alerts arrive too late or unreliably
  • ❌ App crashes on startup repeatedly
  • ⏱️ Slow app performance and loading

The O2 Venue App

From 640 App Store ratings

What we love

  • 🚀 Lightning-fast load times
  • 🔒 Robust security features
  • 👍 Great user interface

Room to improve

  • 🐛 Frequent crashes
  • 🔒 Unnecessarily complex login process
  • 💤 Slow app performance
  • 🤯 Confusing and unintuitive navigation
  • 📞 Lack of customer support

Bugs and requests

Twickets

Reported bugs

17 issues
  • App freezes when clicking alert notifications
  • Logo spins indefinitely on notification click
  • App fails to start up or crashes on launch
  • Network error messages on valid connections
  • Tickets show as available but are already sold
Show 12 more
  • Alerts don't save properly
  • Regional filters don't work
  • Ticket stream connection errors
  • App doesn't retain preferences after closing
  • Notifications don't appear in-app
  • Forced closure required after notification freeze
  • Captcha verification causes delays
  • Push notifications delayed or missing
  • App glitches during high-traffic periods
  • Duplicate ticket delivery issues
  • Payment processing failures with PayPal integration
  • Suspicious activity blocking after normal use

Requested features

17 requests
  • Fix notification deep-linking to tickets
  • Implement pull-to-refresh on ticket stream
  • Save user preferences (location, filters) between sessions
  • Add search-as-you-type functionality
  • Calendar view for events by date
Show 12 more
  • Location-based filtering by city/metro area
  • Sort results by event date
  • Ability to counter-offer on tickets
  • View offer status directly in app
  • Download tickets to Apple Wallet
  • Alternative payment methods beyond PayPal
  • Seat number visibility before purchase
  • Ability to edit/delist tickets from app
  • Better error messages for failed operations
  • Multiple ticket quantity selection
  • Delivery method options in app
  • Notifications area within app

The O2 Venue App

Reported bugs

4 issues
  • Login issues and password reset failures
  • Tickets disappearing from app
  • Constant app crashes and unexpected errors
  • Compatibility problems with older devices

Requested features

4 requests
  • Ability to access tickets without downloading app
  • Seamless integration with other ticket providers
  • Improved password management and account linking
  • Clear instructions and guidance for first-time users

In-app purchases

None

Twickets

No in-app purchases

None

The O2 Venue App

No in-app purchases

Questions

Is Twickets free?
Twickets is free to download, with no in-app purchases.
Is The O2 Venue App free?
The O2 Venue App is free to download, with no in-app purchases.
Which has better reviews, Twickets or The O2 Venue App?
Twickets is rated higher. Twickets averages 4.5 out of 5 from 47 ratings, while The O2 Venue App averages 4.4 from 640 ratings.
Do Twickets or The O2 Venue App have ads?
Neither Twickets nor The O2 Venue App shows ads.
Which is updated more often, Twickets or The O2 Venue App?
Twickets ships an update monthly, and The O2 Venue App every 2 months. Most recently, Twickets was updated on September 23, 2026 and The O2 Venue App on September 24, 2026.

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