难以置信
通过app预订长途列车座位竟然分配到一个完全不存在的车厢，我支付了预订费却只能两个多小时在明显超售极其拥挤的车厢里站着，列车工作人员也在面对问题时极其缺乏耐心且完全不负责任
I bought a ticket in the app Fall of 2025 and now it rejects my Visa card.
So I deleted the app, logged back in, and had the same problem. So I deleted my Visa card thinking I could enter a new one during purchase and it refuses to complete the payment process. I bought the ticket on the Swiss train app instead. ÖBB needs to fix their app!
Works fine for me 2026
Used in 2026 with no issues. Both for (1) tickets purchased from a computer and accessed from the app, and (2) tickets purchased through the app. (Note: I was paying with a card from an Austrian bank). All worked smoothly for me.
Won’t let me lay
Unable pay for booked trips. I tried Apple Pay, my Cc and my friends CC from a major bank. Then when you go back a page, everything is erased and you have to start over. I tried everything including the website. I have been all over Europe and never had this issue. Please just
Mimic the DB app
Mimic the DB app
Does not work
This app is awful. When you try to pay for the tickets nothing works. Apple Pay doesn’t, typing in your card doesn’t. I almost missed my train because I had to go buy a ticket in person as this horrible app doesn’t work. Please fix it
Complete trash
Can’t process payment
Can’t purchase a ticket
Will not accept payment by US Credit Card, Apple Pay or Google pay
Polished and professional
I was having an issue with making a payment but my friend was able to buy the ticket on his phone for me. When he removed the extra ticket from his app it showed up on my app. Overall the app feels polished. I just wished the payment worked for me.
What’s going on?!?
The app used to work pretty well but for the last month or so it hasn’t worked. I get all the way through the process of getting a ticket, when I get to payment it says my payment didn’t go through. I’ve tried with other cards and it says I need to contact the merchant. ÖBB please fix this! I travel with you all the time and this is becoming a major hassle!
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Trash app
I tried to purchase a ticket in multiple ways: a saved card, Apple Pay, new credit cards, bank transfer, every possible way. I tried to do this multiple times a day for a few days. NOTHING WORKED. I went to the Salzburg Hauptbahnhof and talked to someone at the ticket desk and she said the 19,90€ ticket I see on the app she couldn’t sell me. She could only sell me a ticket for 77€. Worst app ever!!
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Good for planning, Ugly for purchasing
The Good: Easily see many options for departure station, departure time, and price. There is a way to search with a lengthen the transfer time for intermediate train changes (the wine glass symbol in the top right corner), but it’s not a default, it must be applied for each search.
The Bad: The tickets may say they are refundable, but that’s not entirely true. Standard OEBB business practice is refundable only until you download the ticket as a pdf, printed the ticket, or saved an e-ticket. The true useable ticket is more like an airline boarding pass and it’s not refundable. Also, the e-ticket is just a pdf copy on the app under My Tickets tab that requires several steps to reach. There is not a way to put any OBB discount pass or ticket in Apple Wallet. It’s best to download the pdf, save it on your phone (Folders in On My iPhone, if you have an Apple phone) in case you don’t have cell service and print a hard copy before hand.
The Ugly: It’s 99.9 percent impossible to purchase anything through this app or the OBB website with a U.S. issued credit card. OBB uses a third party card processor called SaferPay. It automatically declines 99.9 percent of attempts within microseconds. My wife and I tried dozens if not hundreds of times over several weeks and were only successful twice. This with multiple credit cards, all with the latest 3-D Secure. The work around is PayPal, if you are okay with high fees and their find print trickery, or using a third party vendor app such as Trainline or SBB. I think DB might also work. Even those apps at the very end redirect you to the OBB app to download the e-ticket or the pdf (you cannot do both).
The Bad: The tickets may say they are refundable, but that’s not entirely true. Standard OEBB business practice is refundable only until you download the ticket as a pdf, printed the ticket, or saved an e-ticket. The true useable ticket is more like an airline boarding pass and it’s not refundable. Also, the e-ticket is just a pdf copy on the app under My Tickets tab that requires several steps to reach. There is not a way to put any OBB discount pass or ticket in Apple Wallet. It’s best to download the pdf, save it on your phone (Folders in On My iPhone, if you have an Apple phone) in case you don’t have cell service and print a hard copy before hand.
The Ugly: It’s 99.9 percent impossible to purchase anything through this app or the OBB website with a U.S. issued credit card. OBB uses a third party card processor called SaferPay. It automatically declines 99.9 percent of attempts within microseconds. My wife and I tried dozens if not hundreds of times over several weeks and were only successful twice. This with multiple credit cards, all with the latest 3-D Secure. The work around is PayPal, if you are okay with high fees and their find print trickery, or using a third party vendor app such as Trainline or SBB. I think DB might also work. Even those apps at the very end redirect you to the OBB app to download the e-ticket or the pdf (you cannot do both).
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They don’t have the tickets I bought in there
Truly trash app
How do you pay? All my cards have declined
The app seems ok but I failed to pay for the ticket. The app redirects to something called saferpay that always tells me that my card was declined and I need to contact the merchant. What merchant? I tried it with 3 cards and all have declined. And neither of the apps for those banks showed any declined transactions. The only payment that worked for me was PayPal, which charged me a hefty transaction fee. How does OBB make any money with that kind of an app?
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Who developed this app?
This app is useless for anyone who wishes to purchase a train tickets.
Terrible user experience
This is by far the most frustrating experience I have ever had purchasing tickets. Why would you allow selecting seats if you can’t purchase them? And if you can’t reserve seats why don’t you say so instead of showing a general error? If I don’t understand what is the problem I can’t fix it.
Worst train booking process
Why does this have to be so hard? Why can’t we select a seat. Why do think become non refundable after you “print” your ticket. Take a look at Italo’s app. One of the best around. It’s so simple. You pick your train and pick the seat. Your trains are great so it’s sad your booking system is so unnecessarily confusing and old tech.
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Frustrating
Often impossible for international users to complete the purchase with a credit card; just endless error messages.
Google is just as good
The most useful feature would be the SimplyGo! But it doesn’t accept credit cards from outside Austria. This is one of my favorite feature from the SBB app and makes life super easy. There is no reason for it not to work here and it just doesn’t. I’m very disappointed but Austria has an otherwise outstanding rail system. Just us foreigners have to use the old school machines
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Unusable
It is near impossible to successfully book a ticket through this app. Unsure why this exists. Tried my hardest to buy a ticket through both the ÖBB website and app, but ended up having to go through a different company.
Good app, Bad organisation
The app has no problem booking journeys with multiple trains that only leave you 5 minutes to change trains. This wouldn’t be a problem if their trains actually ran on time.
Want a different train combo with more time to change trains? Well, that’ll cost you.
Want a different train combo with more time to change trains? Well, that’ll cost you.
