Improvements
This app needs to retain the last order location , it’s very annoying to have to select the location every time, there should be support for Apple Pay as well
Pathetic app!!!
I live in Lafayette In. And when you get on the app to order it says there is no store in Lafayette!!! You don’t even know where your stores are??? Second I can’t find a way to look at the menu!!! Guess I don’t need to look at the menu because there isn’t a store anyway! You really need to address your app problem it’s costing you business!!!
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Doesn’t do what it is supposed to do
It’s a 50/50 shot if you get credit for using the app in the restaurant. It doesn’t work if you have split receipts. I wonder what it actually does at all!
Not worth using
Sorry for giving a bad review. I usually don’t do this but this app is so hard to use for no reason. It won’t let me sign in with my email because it says I have an invalid password when I click forgot password it says no email associated with an account. Super annoying. It’s alway done this. Why ask people to make an account if they can’t use it. And it never saves your order in your cart this whole process so I had to keep picking out my food only for the system to tell me I don’t have an account and clear my cart again. After it was all said and done I just decided to just go to Applebees and I deleted the app. Save yourself some headache and call to place your orders.
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No rewards
You can’t redeem your rewards if you use the app and order online, which is completely a waste of time having the app makes no sense I just read a review from over a year ago for the same issue yet it remains please do not waste your time downloading old Charlie’s app!!!!!!
Cannot scroll through menu items
It is extremely frustrating trying to scroll through menu categories. Trying to scroll up through categories usually results in scrolling sideways through each category and so it is very unintuitive to try to solve the puzzle of where to touch the screen to get the menu to scroll up and down rather than side to side. And scrolling side to side is unsatisfying as well, as it does not behave like typical swipe scrolling on a touchscreen device, and only moves if your finger is on the screen, i.e. you can’t swipe and let it scroll then use your finger to stop the scroll.
Overall, horrible interface that results in a negative, frustrating off-putting app. If you want to order from O’Charley’s online you are much better off using the website on a tablet.
Overall, horrible interface that results in a negative, frustrating off-putting app. If you want to order from O’Charley’s online you are much better off using the website on a tablet.
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Awful can’t sign in
Absolutely horrible that you can’t log in or change your password you guys should be ashamed it’s years later and I have the same complaint others did as of today . I called and was prompted to leave a message for a call back . Of course nothing happened . This is just sad and a big corporation should not be like this
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Great service
Icie was my server and was wonderful. Great food
Trickle Down Effect of Your Disastrous App
We had a free appetizer reward for signing up for the O’Club The app would not work. We waited over one hour for the manager to try to get the reward redeemed so we could cash out and leave the restaurant. The location was Summerville, SC.
Our waitress, Courtney ended up in tears because she was trying to help get our bill; while several of her other tables were not understanding of the issue and did not leave her tips.
She lost money due to your pathetic app, we lost an hour waiting.
But the most alarming aspect of this experience is for humans with a total lack of understanding for issues that do occur. Why? Because if it didn’t happen to them, they DO NOT CARE.
Our waitress, Courtney ended up in tears because she was trying to help get our bill; while several of her other tables were not understanding of the issue and did not leave her tips.
She lost money due to your pathetic app, we lost an hour waiting.
But the most alarming aspect of this experience is for humans with a total lack of understanding for issues that do occur. Why? Because if it didn’t happen to them, they DO NOT CARE.
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Very Poor Performance!
I have a reward that expires soon that I cannot use online as the app won’t allow me to even stay logged in! I followed the instructions and reset my password, same thing. I used a different secure data connection, same thing. I power cycled my device and started over, same thing. There hasn’t been an app update in almost a year! I think it’s time or else your performance will continue to degrade and you will lose customers and get poor ratings. Please repair your app now!
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App doesn’t work well
It’s pretty much useless. I’ve tried for about a year and a half to get points. I’ve asked many servers and even the manager. They couldn’t figure it out either.
Possibly worst restaurant app out there
I cannot place an order after 20 minutes. STOP MAKING IT DIFFICULT TO BUY DINNER FROM YOU. WAAAAAY too many hoops to jump through.
Not a good app
I’ve tried several times to use app, even in the restaurant and cannot get it to work. The employees don’t even know how it works! I visit at least once a week and should have already received a reward, but nothing. Why have an app if it does not work and even the employees don’t know how it works.
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Not worth the frustration
This app is extremely frustrating. After downloading, it took nearly 15 minutes just to complete the registration. I got a free appetizer as a reward for signing up. It took another 10 minutes of searching the app to find the code to give the server to redeem my reward.
Horrible customer service Simpsonville SC
Zero Stars
Your app is a complete disaster it cost me an hour to choose my favorites to save time as you suggested and then there is no option on the app to save to favorites. Thanks for wasting my time. I noticed in the app comments that virtually every one has a negative experience with this app but the problems are never corrected
Then I called the Simpsonville SC store to get help and was put on hold by the manager Donna ? And then disconnected
Horrible customer service
Your app is a complete disaster it cost me an hour to choose my favorites to save time as you suggested and then there is no option on the app to save to favorites. Thanks for wasting my time. I noticed in the app comments that virtually every one has a negative experience with this app but the problems are never corrected
Then I called the Simpsonville SC store to get help and was put on hold by the manager Donna ? And then disconnected
Horrible customer service
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Redeeming Rewards
Today I had major difficulty redeeming my reward for a free side salad. Ordering online does not allow redemption of the rewards. There is no side salad listed on the menu for online ordering. The reward instruction does not specify that it can only be redeemed in the restaurant. Please make updates either stating “only in restaurant” or add a side salad on the menu. The manager tried to assist but she was not able to explain the issue.
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Worse place ever
It took the 3 hours for us to get our food and it was disgusting
Cannot log in
Cannot get logged in. Even with new passwords. Will delete app.
Full rack. FULL. RACK.
The app looks nice, but when it won’t let me add ribs to my bag because I haven’t selected half or full rack, it falls apart. Mainly because there is NOWHERE for the selection to be made.
Have to pick location every time you order
The application has my favorite location. But I still have to pick the location again for every order.
Pain in the butt.
Pain in the butt.
