OfficerTRAK Reviews: Is It Legit?

OfficerTRAK
OfficerTRAK
Off Duty Management Inc.

Customer Experience

Positive experience29.6% of reviews
Neutral7.0% of reviews
Negative experience63.5% of reviews

~ Based on 115 written reviews from the US App Store.

What users say about OfficerTRAK

Is OfficerTRAK Safe?

OfficerTRAK has mixed safety signals based on user ratings. AppsHunter Safety Score for OfficerTRAK is 54/100.

This assessment is based on 356 user ratings, with an App Store average of 2.6/5.

Safety Analysis

38.9% of ratings point to a safe experience
3.4% of ratings suggest some concerns
57.7% of ratings point to a risky experience

~ Based on 352 App Store ratings for OfficerTRAK.

Is OfficerTRAK Legit?

OfficerTRAK appears to be a legitimate app. AppsHunter Legitimacy Score for OfficerTRAK is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Buggy

Constantly buggy. Can’t log in, logs you out, won’t let you slide to clock in. Buggy buggy

Do not recommend!

This app constantly logs me out, for whatever reason. It doesn’t clock you out, when you slide the bar. I have to keep deleting the app and redownloading it just for the app to work. By far the worst app I’ve used.

Horrible

App constantly crashes, or runs super slow. Besides how much they charged all the vendors!

Deputy

Have not had any issues with App or folks within agency.

Trash

Jobs gone as soon as you click on them. Constantly logs you out. Slow to modify shifts after sending messages. Always have to call to do so. Sometimes will mark you as already worked a job or will duplicate them and make it confusing if you’ll get paid since once shift won’t be worked but the other did.
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App malfunctions

Have to delete and redownload the app every few days because it stops working. When it stops I miss jobs

Trash App

I have to delete this app and reload it every single day to actually see and bid for jobs. I get the notifications and then open the app to an “error” with no recognition of my logged in profile. I’ve notified the company more than once and although customer service and response from the company is great, the app has been nothing but issue after issue. Been using the app/company for over a year.
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Slow to load, glitches, updates miss jobs

Upon opening the app it takes long to load. It will glitch and log me out. If a job comes available and the app isn’t up to date you probably lost out on that job.

Network connection issues

This app even when I have good connection don’t connect even unable to log off. To fix the issue I always have to delete the app and reinstall it.

Clunky and glitchy

The app consistently gives notifications for open jobs, but when attempting to open the app to view, it says “unable to authenticate”. I then have to uninstall and reinstall the app for it to work properly.

Unable to Authenticate

This app is not user friendly at all. Every time I get a notification it makes me log in. As of recent the app is unusable due to my account saying it is unable to authenticate.

Needs a better update

App always logs me out 2-3 times weekly. Another issue is that once I’m logged in I am “unauthorized” and I have to sign in again to see OT details

Bad app

Easy to use, staff is always polite but the app is terrible. Constantly kicks you off and then can get back in or doesn’t properly record clock in clock out

Garbage

Slow to load, jobs gone before you can see them. Always logs you out and then job is gone. Always favoritism and people picking up shifts to later transfer to their friends causing others not to make extra money

Out of hand

I feel it’s getting a little ridiculous, every time I go to click on a notification for job that was conditionally dropped, I’m logged out and I need to sign back in. By the time I’m signed in, job is gone. It’s getting out of hand. Whatever log out bug there is, just get rid of it. No reason this app should log me out. This is not a banking app
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Terrible !!!

They claim their system can not be used with Bots but people are using them to take jobs from everyone else . The system sucks . They charge so much businesses do not want to pay. Only plus is they pay you quickly but that doesn’t matter as much when there are no jobs to work bc no one wants to pay them their $6 an hour per officer .
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Don’t use them

Very poorly designed app. Crashes often. Signs people out often and unannounced. Not built for large departments. Sometimes it takes over an hour for this app to assign details after a bid.

Needs a refresh

Frequent slow loading, occasional freezing, and random force closes make the app frustrating to use. The UI feels dated and could use a modern update. Better map functionality and quick-filter tabs for Type 1, Type 2, and Split Shift assignments would significantly improve usability. Hoping to see performance and quality-of-life improvements in future updates
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Notifications

When you receive a notification, and tap on it, it does not take you to the job you were just notified on. You have to go to the available jobs and look for the job that you’re just notified about. That needs a lot of work.

It’s alright

App is fine. It works as I’m sure it’s intended to. Main gripes are as follows:
1: Can’t see jobs that are full
2: Clicking on a notification doesn’t take you directly to the job, just the main screen
3:It takes forever to load, and even when it does load, you have to pull down to make it reload about half the time before you can see anything
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