Ollo Credit Card Mobile App User Reviews

Name: Ollo Credit Card Mobile App
Rating: 4.0273 (403 reviews)

Ollo Credit Card Mobile App

Merrick Bank

💰 Finance

Customer Experience

Positive experience45.3% of reviews

Neutral10.9% of reviews

Negative experience43.8% of reviews

~ Based on 64 written reviews from the US App Store.

Is Ollo Credit Card Mobile App Safe?

Ollo Credit Card Mobile App appears mostly safe based on user ratings. AppsHunter Safety Score for Ollo Credit Card Mobile App is 80/100.

This assessment is based on 403 user ratings, with an App Store average of 4.0/5.

Safety Analysis

23.1% of ratings point to a safe experience

7.7% of ratings suggest some concerns

69.2% of ratings point to a risky experience

~ Based on 13 App Store ratings for Ollo Credit Card Mobile App.

Is Ollo Credit Card Mobile App Legit?

Ollo Credit Card Mobile App appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Ollo Credit Card Mobile App is 63/100.

Based on 63 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Love so far!!!

Has been a very easy transition from Ally. Glad that I got to keep my 2% on everything card. Ollo has been nothing but professional. Happy to be customer.

Jr Lawson

2 months ago

Response from developer

Thank you for sharing your feedback with us!

RUINS YOUR CREDIT!

I quit using this card, but I can’t pay it off because they BANNED the only bank account I have! Two months in a row I’ve had problems with the payment. THEY don’t take the money when I authorize it. Last month it never even showed up as pending on my bank history. Three strikes I’m out. I’m not going to go thru the trouble of opening an account at a different bank, just for this nonsense, so I’m going to have to let it get late again. Cause when it’s delinquent you can pay INSTANTLY with PayPal debit (another bank)! The easiest and most reliable thing that works is NOT an option to use when you’re current. Not dumb enough?? It gets worse. Not only do THEY cause ME to go late, they charge me a fee AND inactivate my card for a week or more! Thats how long it takes to clear the mistake. This must be why OLLO became Ally in the first place! Cause OLLO blows! Do not support STUPID! Take your good credit elsewhere!

dcdiver407

2 months ago

Response from developer

Thank you for sharing your review. We take all feedback seriously, as we strive to improve our customers’ experiences. Please reach out to us at 833-845-1900 for assistance. We're happy to help.

Absolute Trash Customer Service

I kept this card at zero balance for emergencies. I had 2 fraud charges out of nowhere. In states I’ve never been to. I disputed the charges. One got reversed in 1 week. The other over 30 days no activity. I called several times. The last phone call, on it now, mocked me. And left me on hold for 20 minutes. Pure trash humans. Pure trash service. They will not help you if fraud happens to you.

Poor man balance

2 months ago

Response from developer

We appreciate you taking the time to leave a review. We take all feedback seriously, as we strive to improve our customers’ experiences. For assistance, please call us at 833-845-1900. This is a unique number made for inquiries from social media. We are happy to help.

Never works

It doesn’t work it just keeps spinning and the crashes . This credit card company seems to be a scam. Then your customer service line number left to assure, clearly meeeick bank failed when they acquired this card for the app just spins and now I’m going to cancel the card for if I can’t have control over my accountwith Merrick / Ollie card . I do not want it!

T.O. The original

2 months ago

Response from developer

We appreciate you taking the time to leave a review. We take all feedback seriously, as we strive to improve our customers’ experiences. If you still need assistance with access to the app, please call us at 833-845-1900. We're happy to help!

Hate this AP/ works now

Was switched over to Ollo and all my app does is spin. I seen another review about this issues and person stated they had to turn off wifi for it to finally connect and so I tried it doesn’t work just spins . So when they email or call and state my payment is late I can tell them to fix the app so I can get on and pay it. Wish Merrick wouldn’t have taken over. Blows!!

Finally was able to get on week later. But still don’t like this OLLO card so paid it off and now I’m closing it. So I do want to say thank you for fixing the AP long enough for me to pay it off.

1fatmann

2 months ago

Response from developer

Thank you for sharing your experience. Additional payment options are available at https://www.merrickbank.com/help/ You can also reach us at 833-845-1900 for assistance. We're happy to help!

Using WiFi doesn’t work

It’s frustrating to access the app only to see it buffering for a long time for the error message to come up saying try again later. I want to see my account now!Another reviewer said it works when you turn off WiFi, which is an inconvenience, but it worked.

Juicy-key

3 months ago

Response from developer

Thank you for your feedback. We’ll be sure to pass this along for review.

App is not loading

I have deleted the app and re installed it. It’s just not loading! And the website is not working either!

Why ones this

3 months ago

Response from developer

Thank you for reaching out and sharing your experience. We take all feedback seriously, as we strive to improve our customers’ experiences. If you're still in need of assistance, please reach out to us at 833-845-1900. We're happy to help!

DOES NOT WORK!!

How am I supposed to pay when both your app and the website have been down for the past 2 days? I cannot log in on the website & the app won’t even load.

Genissxo

3 months ago

Response from developer

Thank you so much for your review. If you’re having trouble accessing your online account, please contact us at 833-845-2200.

Nothing Works

Ollo bought my credit card, so I’m trying to switch over my info, and their online site does not open and their app will not open. I can’t pay the bill because I can’t access any banking information. zero stars if it was an option.

Paulie the Greek

3 months ago

Response from developer

Hi Paulie. Thank you for reaching out. Please call us at 833-845-1900 for assistance. We're happy to help!

Slow and can be stressful

Ollo has ( at the moment) more cons than pros .. customer service good not great but good. System interface ok .could be a lot better. When your money is finally transferred accessing it is no problem.. the rest all the rest and I mean everything else needs work and I can’t list everything in the review.. 4/10

Army Veteren

3 months ago

Response from developer

Thank you for sharing your feedback with us. As we strive to improve our customer experience, please call us at 833-845-2200 so we can assist you further.

Nope

I still have not received credit for the last payment I made on the 7th of May. I never had this problem with Ally. I was told the funds would be available today. You took the money from my checking account on Friday. Not a great credit card. All my payments have ALWAYS posted within 48 hours. I was planning on using the card a lot this past weekend. Your loss.

Ugh$$&

3 months ago

Response from developer

Thank you for reaching out and sharing your experience. If you're still in need of assistance, please call us at 833-845-1900. We're happy to help!

Love the app!!

Got approved very quickly, and so far I love the app design layout and how easy it is to use!!

Brjackson5

3 months ago

Response from developer

Thank you for sharing your feedback with us! We're happy to hear that you're enjoying our mobile app and find it user-friendly.

App doesn’t seem to work

App doesn’t seem to work, tried their website also not working

Facecard

3 months ago

Muy buena

Me encanta la verdad q muy fácil de usar

pan pam apm

3 months ago

Seamless Transition

App is glitchy. Sometimes I can’t even open the app. Other times I can see how well Ollo was able to transfer Ally holders

mayan.maniac

3 months ago

Can’t Make a Payment All of the Sudden in the App

Keeps saying “invalid request” when I try to make a payment in the app now?? I’ve made several payments in the app with no issues. Why?? I was able to just now make a payment on the website. What’s the point if we can’t make payments on the go in the app? Please fix this.

JodiR1976

3 months ago

Glitches

The app rarely works. I have to sign on through website. FYI: if you have an iPhone you have to use chrome web browser. Very inconvenient.

SxwillD

3 months ago

Won’t load

App won’t load at all I’ve tried uninstalling and reinstalling but nothing seems to work. Even on WiFi I get nothing

Sallen9095

3 months ago

Terrible

The worst banking application I've ever used. It takes time to open and is very slow.

Dampr

3 months ago

Response from developer

Thank you for your review. If you’re having trouble accessing your account through the mobile app, please contact us at 833-845-2200.

Can’t sign in

Trying to go fromALLY TO OLLO and they keep saying there is a connection error. Try again later I have not been able to open the app and use a card because I do not have a card. I was not sent a new card nor was my husband not starting out well at all!

XenaJesse

3 months ago

Response from developer

Hi XenaJesse. Thank you for sharing your experience. We understand your frustration and are happy to help. Please call us at 833-845-1900 for assistance.