Omnipod 5 App User Reviews

Customer Experience

Positive experience28.7% of reviews
Neutral16.2% of reviews
Negative experience55.1% of reviews

~ Based on 537 written reviews from the US App Store.

What users say

Is Omnipod 5 App Safe?

Omnipod 5 App appears mostly safe based on user ratings. AppsHunter Safety Score for Omnipod 5 App is 70/100.

This assessment is based on 1,488 user ratings, with an App Store average of 3.5/5.

Safety Analysis

61.0% of ratings point to a safe experience
12.3% of ratings suggest some concerns
26.7% of ratings point to a risky experience

~ Based on 993 App Store ratings for Omnipod 5 App.

Is Omnipod 5 App Legit?

Omnipod 5 App appears to be a legitimate app. AppsHunter Legitimacy Score for Omnipod 5 App is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Not working with Libre 3 + on iPhone yet

I wish I could use it but it needs an update for it to work with Freestyle Libre 3+! Hopefully it will happen soon. Carrying around what equates to two cell phones is not what I had in mind. Please fix soon.

Can’t connect

Won’t let me pass the agree page. I’ve scrolled all over the screen and hit every link and it won’t let me press the agree button.

A pain in the rear

I’m coming over from a traditional insulin pump, and I’m trying to go back. This thing will annoy you constantly, doesn’t respond fast enough for bolus and your sugar will shoot through the roof, the placements are ridiculous, you can’t get a foot away from a sensor before it loses connection, which means you have to stab yourself in the arms repeatedly every 3 days, you will waste a ton of insulin, and if you try to load less, you will run out. And last but not least, it only works with iPhone or a couple of android phone, so if you have a 1200 dollar galaxy fold, it won’t work. It’s junk, virtually no customer support, so if you have an issue, good luck.
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Garbage

App is fried want delete

New target update is a scam !! Not really!!!!

The 100 mg/dL Target is a Complete Ghost Number
The recent algorithm update for the Omnipod 5 introduces a new 100 mg/dL target glucose option, marketed as a way to achieve tighter control. In practice, however, this setting functions as a complete ghost number and a scam of a feature. 
Despite running fully updated software on the correct R1-compatible pods, with "correct above 100" configured and the target explicitly locked at 100 mg/dL, the automated system behaves as though a rigid emergency threshold remains enforced around 110 mg/dL. During real-world use, when blood glucose sits at 117 mg/dL—well above the designated 100 mg/dL target—the SmartAdjust algorithm completely suspends insulin delivery. Instead of providing the necessary micro-dosing to steer the numbers downward, it cuts off all insulin, causing glucose to bounce right back up. 
If an automated insulin delivery system cuts off all insulin at 117 mg/dL while a 100 mg/dL target is active, the setting is a placebo. It forces an artificial ceiling that contradicts the user's input, resulting in an endless loop of premature suspensions, flat-lining, and subsequent rebounds. For experienced users looking for genuine glycemic control, this system is a piece of junk. I am sticking with the Tandem Mobi.

Update: it appears I had the pod in a bad position it wasn't working properly. After changing the pod and putting it in a different area, the 100 target glucose is working spectacularly. Very efficient and bringing me down. A good range without staying high for hours.. It is actually a good update. What I posted before was due to bad absorption from a bad. Spot I had placed the Omnipod. Now it is doing extremely well. It is doing a wonderful job of keeping me in range. I am very happy with it.
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New target update is a scam !!

The 100 mg/dL Target is a Complete Ghost Number
The recent algorithm update for the Omnipod 5 introduces a new 100 mg/dL target glucose option, marketed as a way to achieve tighter control. In practice, however, this setting functions as a complete ghost number and a scam of a feature. 
Despite running fully updated software on the correct R1-compatible pods, with "correct above 100" configured and the target explicitly locked at 100 mg/dL, the automated system behaves as though a rigid emergency threshold remains enforced around 110 mg/dL. During real-world use, when blood glucose sits at 117 mg/dL—well above the designated 100 mg/dL target—the SmartAdjust algorithm completely suspends insulin delivery. Instead of providing the necessary micro-dosing to steer the numbers downward, it cuts off all insulin, causing glucose to bounce right back up. 
If an automated insulin delivery system cuts off all insulin at 117 mg/dL while a 100 mg/dL target is active, the setting is a placebo. It forces an artificial ceiling that contradicts the user's input, resulting in an endless loop of premature suspensions, flat-lining, and subsequent rebounds. For experienced users looking for genuine glycemic control, this system is a piece of junk. I am sticking with the Tandem Mobi.
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Not working

It needs to be deleted and reinstalled I need help idk how to delete it and reinstall it please help

Quality

The quality of this product has dropped over the years. I’m very disappointed.

Shady - lies in their release notes

In the 3 years I’ve been using Omnipod I’ve got them in multiple lies, such as stating in their release notes that changes would be undetectable in the UI - but the fix is for a glitch in the UI. And then the glitch was back about a week later. A shady company that needs to be investigated. They make too much money to take advantage of people paying hundreds/month to use their poorly functioning product.
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Glitchy

This app is so glitchy. Notifications are delayed. The app keeps also minimizing the screen so I can’t see the BG Graph or the amount of insulin to bolus unless i exit out of the app completely and go back in.

Difficult to upgrade phone

I recently upgraded my phone expecting the Omnipod basal and bolos settings to be transferred with the rest of the phone data, but it was not. This makes it dangerous and can be life threatening if those values are not saved elsewhere. This should be a simple software update Omnipod developers should implement.

The app is also very difficult to use while driving. If my blood sugar is high and I need a bolus, it requires a Face ID to load the app, even though the phone is unlocked. Then getting a bolus set, added and delivered is a multistep process that distracts from the driving responsibilities. The UX needs improvement here.
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Can’t even gain access

For some reason it won’t recognize my ID but when I try to create a new account it tells me I already have an account and an ID and it proceeds to tell me the ID I’m already trying

G7 issue

It works great when you put the G7 Dexcom sensor on your stomach, but if you move it to your arm, this app has problems looking for the sensor. Why?

Sensor

It need to work with libre freestyle 2 plus as well, please add to sensor list

Add back button on extend bolus

Please add a back button when you enter the extended bolus menu, hitting cancel takes you out of the bolus completely.

storage issue

Why does the app self destruct and force a pod change when phone storage is out?? There has to be a better way. You know the way the iPhone camera app doesn’t let you take photos until you clear enough storage? Maybe something like that instead. Also if that’s REALLY necessary why not have the account save the settings for the pump since I’m already forced to link an account instead of having to redo it every time.
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Needs a lot of fixing

2 of the most annoying problems is constantly having to open the app with Face ID even when the phone is unlocked and second is the app randomly crashed and you have to delete and redownload. Happened to me at night and I just wanted to put another omnipod in but no I had to watch a whole 5 minute video and put back all my settings in for me to do that.
Adding on now, they still haven’t added omnipod for the iPhone 17
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Fix Dexcom G7 Connection

Omnipod app consistently fails to get BG readings from the G7, while the Dexcom app (using the same Bluetooth connection) has no issues at all. Clearly an app/software issue that renders automatic controls useless. No excuses, this failure is causing real world harm, with blood glucose unable to be regulated automatically during periods like sleep.
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Do not Uninstall the app or have to switch phones

You will have to completely restart your profile and put all the information back in as it doesn’t have a save for your profile information so even if you just uninstall the app to try to fix a problem, you’ll have to rewatch the stupid video and you will have to reset your profile numbers completely which is just overly complicated enough that you’ll probably have to call your doctor for the information you need dear creators, make it so you can save your profile or transfer it to a different device it is 2026. I should be able to save every bit of information and transfer it to a new phone if I want to.
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Terrible for Diabetes Management

I’ve been managing my diabetes since I was 7 years old and this has been the worst system I have ever had the misfortune of using. It has made diabetes very hard to manage, and more of an inconvenience than ever. It regularly has fatal errors, I’ve had to reinstall the app and I have lost all of my insulin settings multiple times, numbers and settings that have taken years to figure out. It offers very little control over management, and my A1C is much higher since using the system.
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