Omnipod 5 App Reviews: Is It Legit?

Customer Experience

Positive experience28.8% of reviews
Neutral16.4% of reviews
Negative experience54.8% of reviews

~ Based on 608 written reviews from the US App Store.

What users say about Omnipod 5 App

Is Omnipod 5 App Safe?

Omnipod 5 App appears mostly safe based on user ratings. AppsHunter Safety Score for Omnipod 5 App is 70/100.

This assessment is based on 1,762 user ratings, with an App Store average of 3.5/5.

Safety Analysis

58.4% of ratings point to a safe experience
11.6% of ratings suggest some concerns
30.0% of ratings point to a risky experience

~ Based on 1,762 App Store ratings for Omnipod 5 App.

Is Omnipod 5 App Legit?

Omnipod 5 App appears to be a legitimate app. AppsHunter Legitimacy Score for Omnipod 5 App is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Drains battery now

Latest update makes it constantly my highest battery usage despite it barely ever being open. Horrific update, why is Omnipod using 9% of my battery?? I only open it 6 times a day how is it draining so much battery???

Great app! Can we please update to iOS27??

Been using the app for about four months now. The app and the Omnipod have been great in managing my diabetes.

iOS updates are hardly a secret and often necessary or recommended for security purposes.

It seems like the developers of this app would be able to complete the compatibility testing of each new version within a reasonable time so that the warnings about use with current versions of iOS may not work would stop occurring once or twice a day for weeks after every new iOS release. It’s convenient to use with a phone and no one wants to carry a separate controller.

Other than this complaint, the app works extremely well.
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not compatible

I just got a new phone, as my old phone is a 14. apparently it is not compatible with iphone 18 pro

Get it together omnipod.

As a iphone 18 pro max user I am disappointed that omnipod wasn’t researched and ready like dexcom and freestyle libra. Now I have to carry a handheld controller with my phone everywhere. Get it together guys.

And again …

I’m getting tired of the Omnipod 5 app failure.

I upgraded my old iPhone model 15 to the latest iPhone 18 Pro Max. The Omnipod app does not work with this new model. When I contacted Omnipod about the problem, they said yes, it’s a known problem and they’re working on it, but he had no idea when they might have a fix. What I want to know is why they didn’t get it fixed before the Pro Max 18 came out? It’s not like Apple was hiding something. Very frustrated and ready to go back to my old insulin delivery system.
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0 customer support

I’m so glad I’m finally getting away from this joke of a company and getting a pump I don’t need to baby sit, itch constantly, gets caught on everything. And forget if you need customer service. They’ve been claiming they were going to call since Friday of last week. This is a joke of a company, their products will cause you way more harm than good. This is my 3rd pump system, and I’ve never had issues like this before.
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When it works and When Insulet decides to update it has been good

One star rating for Insulet not caring enough to prepare for updates and new iPhone releases. The “AI” is not always able to correctly adapt to changing circumstances. When it is working, it is GREAT. However, Insulet does not put enough emphasis on the application, and certainly does not keep up with OS changes as well as competitors.
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Works great, small improvements could make it excellent

I’ve been using this in conjunction with Dexcom for a few years. Easy to use and annoying enough to wake me up at 2AM if I have a low, although silencing the pod expiration alarms overnight would be nice. A huge improvement would be to add a time delay bolus feature to Automated mode. I don’t need 10u now, but over an hour or more. Currently, you have to switch to Manual mode to do this, and I often forget to switch back to Automated, which results in the eventual low. The ability to stop insulin delivery in Manual mode while using a CGM when it sees a glucose reading below a threshold would be helpful as well. Need more T1D’s on the development team, but overall the system is great.
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Nothing done for Libre3+ Sensors with iPhone App ????

When will we see this issue addressed? Nothing was mentioned that we were going to lose all use of the Apps we did use on our phones and be stuck with an outdated controller that is something out of the ‘Game Boy’ era. Another piece of baggage to carry around.
The product is worthy of proving itself, without the iPhone it damn shame.
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Not compatible with 18pro max

I don’t get it - how have they not updated this app to be compatible with the iPhone 18?

Is iOS 26.0.1 being worked on

iOS 26.0.1 keeps giving me alerts of not fully tested. Gets annoying at night when trying to sleep

iPhone iOS 27 incompatible

The technical feature that allows for using the iPhone to access the OmniPod software is a great feature however the app is NOT COMPATIBLE with the latest iOS system 27.0.1.

A new phone does not allow for loading an older iOS version so I'm lugging around two phones at the moment. Because I also wear a Dexcom I need to use my old phone for both apps so the Om iPod can use the Dexcom data in automatic mode.

Insulet needs to do a better job of keeping up with phone operating system upgrades! It's not acceptable to be so far behind that they don't know when they will release the updated app.
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Support iOS 18

The fact that people’s lives have to be managers on a separate device because Omnipod has yet to make it compatible with the new iPhone is mind boggling. Please do better.

Newest update is draining iPhone battery and making phone hot to touch

For whatever reason, the most recent app version is rapidly draining my iPhone battery and my phone is hot to the touch — others on Reddit are reporting the same issue. Please fix this issue!

Thank God my insurance covers

Because if it didn’t, there is no way in HELL I would voluntarily pay for this garbage. Why? a multitude of issues you would think have already been rectified. 1. This POS only lasts for 3 days. 2. This POS doesn’t accumulate an avg glucose reading to give you an approx A1C. 3. The sticky “solution” is an absolute disaster. If you are an active person, sweat at times, this thing is going to fall off GUARANTEED. 4. App is garbage. You can’t even choose to remove notifications and this trash device will start beeping loud af no matter where you are. If they had a vibrate only option, would be far more acceptable.

All n all, I fkn hate this thing. Sucks being diabetic, sucks even more when you try to rely on something to help manage your glucose and there’s zero reliability. Says it will adjust when my glucose gets over a certain value, BUT IT DOESNT DO A DAMN THING IN THAT RESPECT. POS, POS, PPPPPOOOOOOSSSSS.
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Love it

I really enjoy having something that saves my life but some other things that bother me are the sounds it makes I know it’s important but also the embarrassment and anxiety there is when you can’t stop those noises so I basically get really nervous

Blaring screaming

THIS REVIEW IS FOR THE APP, NOT THE OMNIPOD ITSELF

(Except for the horrible built-in screaming and beeping, which is also physically built in to the Omnipod.)

The unnecessary, excessive emergency alerts drive me absolutely nuts. It’s so obnoxious and embarrassing, and there’s basically no options to reduce or disable them.

It sucks because the algorithm works very well. But the excessive, mandatory screaming and beeping basically ruins the experience and makes me not want to wear it as a daily thing.

Basically you’ll be improving your physical health at a steep cost to your mental health.
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Best ever

Have had diabetes for 8 years and turning 14 I went 7 years without any pump and when I switched it was a absolute game changer

Full storage issue

Once storage is full on device , getting critical error and need to reinstall all thr app with all setting from scratch

iPhone 18

Can we please get the iPhone 18 update please? It is a dang hassle using the controller, just something else to keep up with, and I don’t like that! I’ve left it at work and I am home and unable to take insulin because I cannot use my phone right now.