Won’t Work
There is a problem with the ability to send a follower invitation from the Dexcom G7 app. When an invitation is sent the following message appears “Connection error Dexcom server issue. Try again later” An online search shows this has been happening for a long time to other users (admittedly not every user). There doesn’t seem to be a solution and Dexcom obviously aren’t bothered to sort it which on a medical device is totally unacceptable. In this age of technology this should be a straight forward task to complete. The result however is this app is totally unusable.
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Poor app
Unreliable, stops receiving readings. In 2 days of use already lost follower status. Needed a new invite. Isn’t reliable even less than 6 feet apart. Is as bad as the main app. The whole Dexcom system is a failure.
Come on Dexcom! Update this app so we can support our T1D loved ones better!!
This app is awful! I follow 2 T1D loved ones and the app takes forever to load. I prefer the previous version so much more. I wish I hadn’t updated the app. Do better Dexcom! This app could be lifesaving for people but it’s garbage.
Thanks for making life with T1D even more difficult
Never had any connectivity issues with the old app on my Android phone. Was very happy with both the primary app and the follow app. Switched to iPhone recently so my son could have readings go direct to watch. My son, my husband (still on Android), and myself all downloaded the “new” app. Connectivity has been horrible. My son has frequent “sensor out of range” alerts when the phone is literally in his pocket, and his OmniPod app is getting readings. My husband gets audible notifications even when all of his alerts are turned off in his profile. I haven’t been able to open the app for 3 days even though the widget is still displaying values and I am getting notifications. Clearly this was brought to market WAY before it was ready. Thanks for making caring for a child with T1D even more complicated, stressful, and difficult.
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We Need Better: A Parent’s Experience with Dexcom Follow and Apple Watch
As the parent of a teenager with Type 1 diabetes, I need the Dexcom Follow app to work flawlessly. Unfortunately, it doesn’t.
The Apple Watch experience is poor. It doesn’t reliably sync, requires opening the app to refresh, and lacks a true glanceable complication for continuous monitoring. Critical alerts also need to break through all iPhone Focus modes every time.
This isn’t a convenience issue—it’s a safety issue. Dexcom’s CGM is excellent, but the Follow app feels years behind Apple’s capabilities. Parents deserve reliable Watch support and alerts they can trust.
The Apple Watch experience is poor. It doesn’t reliably sync, requires opening the app to refresh, and lacks a true glanceable complication for continuous monitoring. Critical alerts also need to break through all iPhone Focus modes every time.
This isn’t a convenience issue—it’s a safety issue. Dexcom’s CGM is excellent, but the Follow app feels years behind Apple’s capabilities. Parents deserve reliable Watch support and alerts they can trust.
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