please fix
helpful app but it’s so glitchy sometimes also please fix the widget so we can use it. please and thank you.
no notification on highs or low’s
I am not getting notified when my child is low even with my notification settings being at 70
for a low blood sugar! how can I save their life if I am not notified?!
for a low blood sugar! how can I save their life if I am not notified?!
Disappointed
How is this supposed to help us keep track of the person sugar if it’s not always receiving the data
Concern User
Please make this app better! I have a 16 year old that needs glucose level monitored 24 hours a day
Helpful
But unfortunately it keeps glitching and I have to remove and reinstall since the last update.
Needs a lot of work
They need to spend a lot more time making this app work. It drops my follow without warning constantly, and then make it difficult to follow again. So my husband and I go back-and-forth with trying to troubleshoot making it work.
Install and sharing is a joke
This app is such a pain to install and get logged into. For something so important to parents. You would think being a health app and company you would build a better more functional app.
Dangerously disappointing app
My child has used a G7 for almost a year. The updated Follow app has never consistently given me audible notifications, no matter how many times I call customer support. Each time, we try all of the “fixes” (reinstalling the app, checking settings, etc) and my case is escalated for a call back from an engineer. I never receive a call back, never miss their call. Weeks go by and I have received emails stating they have been “unable to reach me” and are closing case.
An app that monitors such a significant medical condition should have no bugs and better follow through on customer support. The potential consequences of this apps failings could be disastrous and fatal.
An app that monitors such a significant medical condition should have no bugs and better follow through on customer support. The potential consequences of this apps failings could be disastrous and fatal.
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No longer works as a complication on Apple watch face
I used to be able to assign the app as a complication on the Apple Watch face. This was a very useful feature and, at present, no longer works, even though the app is definitely installed on my watch. Furthermore, when I access the app through the master list on the watch, it is showing readings using the wrong units system and I have not been able to able to change it from mmol/L to mg/dl. I hope the Dexcom developer will fix these issues, since accessing the CGM data on the watch is very useful.
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On apple if I could give it zero
If I could give it zero I would. Do you know how dangerous this is to have this go off all hours of the night ro say no more connection found to your child’s glucose monitor even though it’s actually reading? This has been happening on and off for the last week . I am sick of it . Sometimes we miss lows because of this app as well. . Fix the bugs
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Good but LOST a feature
The app works very well, just like the previous version. The only problem is, if you have an Apple Watch, you can no longer use follow as a complication. Please fix this as soon as possible.
Trash
Terrible down graded app. Wouldn’t expect anything else from such a trash company.
No Alarms ever??
How does this app ever make it to consumers, I have never gotten any alarms for lows for daughter, not even highs either. I have had my phone looked at by professionals , by Apple themselves and IT even and they cannot figure out why. They seem to concur that only a bug exists between the app and my phone specifically and everything was tried even switching phones three times! My daughter has alarms on her phone and they work but not mine.
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Need widget for lock screen
Love the app to follow my little but wish you had a widget for the lock screen for the follow app like you do for the actual Dexcom app on my child’s phone and watch any way you could make it to where we can add a follow widget to the lock screens
Contact share issue
I download this app to monitor my mothers blood sugars and it works fine for a day then disconnects. I can’t troubleshoot, log out and log back in or nothing. I have to completely delete the app and reinstall which usually doesn’t help which leads me having to go to her home in order to reconnect. How is that helpful?
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Says my phone settings are preventing the app from working correctly…?
Notifications have stopped due to a technical issue?
Great program but it locks up all the time.
When I try to open I just get the green dots. Nothing after that. I have to delete it and reinstall. Which then thinks I’m a new user and I have to log in, choose my country, scroll through all the info pages before the data reloads. Very annoying. After posting this review, Dexcom sent an email saying their technical team wanted to reach out to me. The link in the email to place a request didn’t work. I went to the website and selected CHAT for help connecting to the group who requested my assistance. After several non-related queries, the rep asked for the link address to check which I provided. There was no response for 12 minutes so I hung up. Next I tried a phone call. This rep also asked for the link to check and then the call went to dead air. Hung up. I give up.
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No Widget
Why would you remove such an important piece for parents of diabetic kids? The widget was in the past follow app and SO many people have complained here over the past several months about this and still no update to put the widget back in there? Obviously no one in the creating of this new app and updates has a diabetic child and understands the importance. This is terrible customer service!!
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A must have App
I see a lot of negative comments about this app and I’m not having any of the problems that others are having. This app is literally a life saver as my wife, a T1 diabetic, is now in a memory care facility and this app allows me to give the nursing staff a heads up when I see her blood sugar dropping. I am going to ask the nursing staff if they can put this on the staff phone. That way they can proactively manager her blood sugars .
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App not working
This app stopped working a while ago just gives a vague error about conflicts. Also tells me that the wearers G7 app is not receiving data which is 100% not true.
Update: I did receive a follow up from Dexcom the link they sent me to get support did not work. “Can’t Reach this Page” … not helpful.
Update: I did receive a follow up from Dexcom the link they sent me to get support did not work. “Can’t Reach this Page” … not helpful.
