Won’t Work
There is a problem with the ability to send a follower invitation from the Dexcom G7 app. When an invitation is sent the following message appears “Connection error Dexcom server issue. Try again later” An online search shows this has been happening for a long time to other users (admittedly not every user). There doesn’t seem to be a solution and Dexcom obviously aren’t bothered to sort it which on a medical device is totally unacceptable. In this age of technology this should be a straight forward task to complete. The result however is this app is totally unusable.
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Poor app
Unreliable, stops receiving readings. In 2 days of use already lost follower status. Needed a new invite. Isn’t reliable even less than 6 feet apart. Is as bad as the main app. The whole Dexcom system is a failure.
Come on Dexcom! Update this app so we can support our T1D loved ones better!!
This app is awful! I follow 2 T1D loved ones and the app takes forever to load. I prefer the previous version so much more. I wish I hadn’t updated the app. Do better Dexcom! This app could be lifesaving for people but it’s garbage.
Thanks for making life with T1D even more difficult
Never had any connectivity issues with the old app on my Android phone. Was very happy with both the primary app and the follow app. Switched to iPhone recently so my son could have readings go direct to watch. My son, my husband (still on Android), and myself all downloaded the “new” app. Connectivity has been horrible. My son has frequent “sensor out of range” alerts when the phone is literally in his pocket, and his OmniPod app is getting readings. My husband gets audible notifications even when all of his alerts are turned off in his profile. I haven’t been able to open the app for 3 days even though the widget is still displaying values and I am getting notifications. Clearly this was brought to market WAY before it was ready. Thanks for making caring for a child with T1D even more complicated, stressful, and difficult.
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We Need Better: A Parent’s Experience with Dexcom Follow and Apple Watch
As the parent of a teenager with Type 1 diabetes, I need the Dexcom Follow app to work flawlessly. Unfortunately, it doesn’t.
The Apple Watch experience is poor. It doesn’t reliably sync, requires opening the app to refresh, and lacks a true glanceable complication for continuous monitoring. Critical alerts also need to break through all iPhone Focus modes every time.
This isn’t a convenience issue—it’s a safety issue. Dexcom’s CGM is excellent, but the Follow app feels years behind Apple’s capabilities. Parents deserve reliable Watch support and alerts they can trust.
The Apple Watch experience is poor. It doesn’t reliably sync, requires opening the app to refresh, and lacks a true glanceable complication for continuous monitoring. Critical alerts also need to break through all iPhone Focus modes every time.
This isn’t a convenience issue—it’s a safety issue. Dexcom’s CGM is excellent, but the Follow app feels years behind Apple’s capabilities. Parents deserve reliable Watch support and alerts they can trust.
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Urgent low
Why did the app change. I can’t get more than one urgent low notification. The new app is scary. The features that the new app has don’t allow the user to control notification under 15 min and even worse and very scary, only one notification to urgent low. Why would you change this and not let a follower have their own flexibility. I have a child I monitor while we sleep.
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招待メールは来ないので
iCloudと光プロバイダのアドレスで試したが、確かに招待メールは届かない。運営側のシステムに問題がありそう。
共有者が自身のアカウントに登録したアドレスに招待を出すと受信できたので、その中のリンクをコピーして私のFollowの登録も成功した。
ちゃんと動作すれば大変便利。競合他社に比べてセンサーのエラー等も少ない。
共有者が自身のアカウントに登録したアドレスに招待を出すと受信できたので、その中のリンクをコピーして私のFollowの登録も成功した。
ちゃんと動作すれば大変便利。競合他社に比べてセンサーのエラー等も少ない。
Fire the team and salt the earth
My goodness, the team that keeps this app together needs to be replaced. Or something needs to be done to fix the bugs, lags, crashes, and needed updates to make it a widget or more accessible…
Won't update to my phone even though it has the data on the primary phone for my daughter.
Salt the earth is necessary
Won't update to my phone even though it has the data on the primary phone for my daughter.
Salt the earth is necessary
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Needs a widget option
Needs a widget option.
Can’t get it to work
I can’t even get it to work. Then when I get an account and I get in there, it logged me out constantly, so I’m not getting my child’s blood sugar. This app sucks.
Terrible authentication, terrible sharing between devices and users, terrible notifications
Overall deeply disappointed in this obvious afterthought. Was this trash vibe-coded or something?
Just stopped working with G6
i know they are phasing out G6, but it was just suddenly not working weeks ago, in June 2026. Nothing now.
Consistently losing data access in app. Still no widget.
It is always only a matter of time (days, usually) before I get “no data” in the app (data is fine on her phone’ Dexcom app and Omnipod controller). To resolve, I need to remove myself as a follower, send myself an invite from my wife’s phone, open my email, tap the link, and re-follow.
My wife is functionally bedbound with several chronic illnesses, and I’m her full-time caretaker as well as sole maintainer of the household; this app is not helpful to my ability to remotely care for her.
My wife is functionally bedbound with several chronic illnesses, and I’m her full-time caretaker as well as sole maintainer of the household; this app is not helpful to my ability to remotely care for her.
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Unreliable
This app has been unreliable and substantially flawed in its execution.
It’s unreliable because data routinely does not flow to my app. Maybe a third of the time when I look at the app there isn’t any data for hours. Our Wi-Fi is solid so I think this is a problem on Dexcoms side.
Given that the data is often missing the notification issues aren’t as bad because it’s clear this is a weak safety tool at best.
Notifications were extremely easy to misconfigure and the app doesn’t do enough to help.
The notification settings also talk about a snooze feature and that you can see and acknowledge alerts. That does not exist. It puts up a notification and that’s it. You don’t acknowledge anything and you can’t even tell if it’s actively alerting or the next time it will alert if readings are out of range.
I do not believe this can be relied on for safety.
It’s unreliable because data routinely does not flow to my app. Maybe a third of the time when I look at the app there isn’t any data for hours. Our Wi-Fi is solid so I think this is a problem on Dexcoms side.
Given that the data is often missing the notification issues aren’t as bad because it’s clear this is a weak safety tool at best.
Notifications were extremely easy to misconfigure and the app doesn’t do enough to help.
The notification settings also talk about a snooze feature and that you can see and acknowledge alerts. That does not exist. It puts up a notification and that’s it. You don’t acknowledge anything and you can’t even tell if it’s actively alerting or the next time it will alert if readings are out of range.
I do not believe this can be relied on for safety.
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SAD LITTLE APP
D~
Ne fonctionne pas
Impossible de voir les donnés de ma fille, Dexcom follow parle d’erreur serveur …
Response from developer
Hello. We would like to follow up with you. If you would like a member of our team to reach out, please submit a request through our Self-Service Patient Support Portal located at https://dexcom-intl.custhelp.com/app/support_request/ Thank you.
Disappointed
I have an Apple Watch 9. I have always used the Utility watch face and I cannot get this new Dexcom Follow app to work on a complication. The old follow version worked fine. My husband shares his levels with me but I wished this new app worked.
No notification
I have the notifications turned on to be alerted when my mother’s sugar is too high or low. I never receive a notification when it is high or low. Only when I manually check the app. Very dangerous.
Can help save a life
Ok, so I am new to the app and never had the widget feature, so I don’t have strong opinions about that like many others here…but this app potentially helped me save my mom’s life. She is elderly and struggles a lot with memory and it’s becoming harder for her to independently manage her diabetes. Recently I was able to track a major low blood sugar, monitor, and get to her house on time to intervene without having to go to the ER.
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Never Functions
The app never functions as it is supposed to. This app is supposed to help parents and caregivers care for those vulnerable and dependent on them to keep them healthy and safe, yet the app constantly fails, and never receives data. Maximizing all of the settings and completing the suggested trouble shoot ideas does not fix the problem. The help blogs blame the user and the “connection”, but let’s face it, it is the apps problem. Maybe someone can take responsibility and fix it. I am not one to write reviews, but as I lie awake in the middle of the night constantly checking my sons blood sugar because I cannot trust the app, I felt inspired to write a review and hope someone sees it an actually does something about the problem that so many report.
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