Loss of features with updated app
[Edited to add: I’m now experiencing an additional issue which I’ve described below. Further, it is notable that the “Developer Response” below includes a support website link which doesn’t work.]
We have used Dexcom and its associated apps for a decade. I’ll be forever grateful for the upgrade from finger sticks…Dexcom was a game changer when it became available back then.
However, this new Follow app was not properly tested and debugged before being released to the public.
One issue I’m having is that there is no longer an option to have a Follow “complication” on my Apple Watch, despite having the app installed and functioning. (I can access it via the apps menu, but not directly from the home screen as I could with the previous app.)
I’ve spoken with two different Dexcom tech reps (very nice ladies) and we tried to troubleshoot this problem for over an hour, but there was no solution.
Another issue I’ve noticed since installing the app is that the widget on my phone home screen will often not display a blood glucose number until after I tap the widget to open the Follow app. Once I close the app, the number will display on the widget again. This completely defeats the purpose of the widget (which is to see the number without needing to open the app).
Dexcom app developers, please listen to your loyal customers and create a better user experience for all of us.
Thank you.
We have used Dexcom and its associated apps for a decade. I’ll be forever grateful for the upgrade from finger sticks…Dexcom was a game changer when it became available back then.
However, this new Follow app was not properly tested and debugged before being released to the public.
One issue I’m having is that there is no longer an option to have a Follow “complication” on my Apple Watch, despite having the app installed and functioning. (I can access it via the apps menu, but not directly from the home screen as I could with the previous app.)
I’ve spoken with two different Dexcom tech reps (very nice ladies) and we tried to troubleshoot this problem for over an hour, but there was no solution.
Another issue I’ve noticed since installing the app is that the widget on my phone home screen will often not display a blood glucose number until after I tap the widget to open the Follow app. Once I close the app, the number will display on the widget again. This completely defeats the purpose of the widget (which is to see the number without needing to open the app).
Dexcom app developers, please listen to your loyal customers and create a better user experience for all of us.
Thank you.
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Doesn’t work most of the time
Dexcom needs to fix their products! People’s lives they are messing with
Doesn’t even work
Would love to track my type 1 spouse but app always says no readings
Connectivity
Loses connection constantly terrible app unreliable
Terrible all the way around
I got a new phone and it made me download the new Follow app. It is so much worse than the original one. Half the time I cannot see my the glucose numbers anymore and it also does not tell you how long since the last update anymore. It is awful. Bring the old one back.
alerts dont work
ever since we updated to g7 on iOS the alerts only work if phone is unlocled and open. most people dont leave phone unlocked all day! Eternally
frustrated with alerts, otherwise it works fine.
frustrated with alerts, otherwise it works fine.
Fails to alert low glucose
We have a T1D in our household. I was super happy to have an app to follow along with their glucose levels. Unfortunately, I am not being alerted when there is a low. Or even an urgent low. Everything is set on my phone, and notifications are on. Sometimes I hear it on their phone or watch which prompts me to check the app manually. We have had a handful of really scary instances where had I not just opened to check and refresh manually we would not have been able to take immediate action. The widget does not show glucose readings unless I manually refresh every couple minutes. It just sits there blank. I feel like the follow app is important to have I just wish it worked as intended/expected.
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Terrible
Can only get it to follow on one, for second and third we’ve tried another IPhone and an Android
Neither work
Neither work
Suggestions
I would love to see a widget on the lock or charging screen to quickly see my child’s bg in the middle of the night as well as a way to incorporate this on the watch. Apple user.
Will I ever sleep again?
I saw another user back in April and it’s now August and no fix but the high alarm or any alarm for that matter, goes off consistently every five minutes when the old version you could set it where it would go off only every hour. This is horribly frustrating and I see no one has come up with a fix yet in four months will this problem ever be fixed? Thinking about switch to another CGM. Please get this fixed so we all can sleep again!!!!!!
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Amazing
I don’t know what everybody is complaining about. Sure maybe a couple times it will lose some connection but all you have to do is go on the app and just refresh it but for the most part, it’s definitely accurate and connection is great. I mean the PDM loses signal sometimes, they all do. I love this app because when my son is in school, I can see what his sugar is and that’s the best feeling in the world. I have no idea why it took me six years to install this app on my phone. I am literally so angry at myself for not installing it sooner. it’s really accurate I don’t know how much more accurate you guys want.
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Helpful Info but Follow Notifications need work
We’ve been using Dexcom since my daughter was diagnosed with T1D almost 6 years ago. Overall I am super happy with the reliability of the information and the way it integrates with her insulin pump therapy.
However I feel like the recent updates to the Follow app have made it almost impossible for my husband and I to acknowledge/clear her alarms on our phones. On the Dexcom app on her device, she has the option to hit a button and it will not sound the alarm until the next specific interval selected in her settings.
But for anyone using the Follow app the alerts simply keep going off every 3-5 minutes with no option to clear or acknowledge them. This keeps happening until she is back within a safe range and it is becoming increasingly disruptive at work or when we are trying to sleep at night.
However I feel like the recent updates to the Follow app have made it almost impossible for my husband and I to acknowledge/clear her alarms on our phones. On the Dexcom app on her device, she has the option to hit a button and it will not sound the alarm until the next specific interval selected in her settings.
But for anyone using the Follow app the alerts simply keep going off every 3-5 minutes with no option to clear or acknowledge them. This keeps happening until she is back within a safe range and it is becoming increasingly disruptive at work or when we are trying to sleep at night.
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Frustrated
The purpose of this app is to view someone’s glucose readings. Unfortunately, that transmission is intermittent, sometimes no data appears for hours and then suddenly it all shows up… Not useful for real time monitoring. It only shows data for the most recent 24 hours, and it doesn’t have useful features like average glucose level that are available in the G7 app.
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Doesn’t seem to work with the iPhone 17
We all upgraded our phones to the iPhone 17 and now the app just kicks us out. We’ve tried reinstalling it and all the trouble shooting, but now it won’t let us track our son.
DEXCOM DOES NOT CARE ABOUT PATIENTS
Wtf Dexcom? Stop rolling out medical devices and apps without adequately testing them. The old app NO LONGER WORKS SO AND this is disgusting. I am OFFICIALLY SWITCHING TO THE LIBRE
Nope
I still cannot follow my daughters numbers. It comes and goes and I never get alerts. Just nope. Not helpful at all.
Awful app
Constant reminders to change settings. You have to create an account and share information they will use for marketing. Terrible.
No alerts
I have used this app for years to track my daughter’s blood sugars. I love all the options for alerts and notifications however, about 4 to 6 weeks ago I stopped getting notifications. When I go to the app, it’ll say no data but if I refresh the screen and pull down her blood sugar shows up with the graph like it should. I never completely closed the app out. I leave it running in the background. But I have still not gotten notifications. I have tried numerous things to resolve the problem, including. Unfollowing and getting her to send a new invitation, completely deleting the app re-downloading the app and having her send a new invitation again. I am aware that I will not get alerts if I am in low battery mode focus do not disturb, etc. however, nothing has resolved the problem.
This is extremely frustrating because not only is she a type one diabetic she is pregnant with twins and has to keep a tight control on her blood sugar, which is why I have been trying everything in my power to resolve the problem. We have tried to libre, which I very much did not like because it did not have repeated alert notifications. however, I at least got a single alert which at this point I do not get with Dexcom unfortunately. If there is something you can do to resolve this problem PLEASE let me know!!! prior to this I would’ve write it the app a 5+ ⭐️ if can resolve the problem I will change the review to reflect. Thank you.
This is extremely frustrating because not only is she a type one diabetic she is pregnant with twins and has to keep a tight control on her blood sugar, which is why I have been trying everything in my power to resolve the problem. We have tried to libre, which I very much did not like because it did not have repeated alert notifications. however, I at least got a single alert which at this point I do not get with Dexcom unfortunately. If there is something you can do to resolve this problem PLEASE let me know!!! prior to this I would’ve write it the app a 5+ ⭐️ if can resolve the problem I will change the review to reflect. Thank you.
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ALERTS FAILING!!
ALERTS FAILING!! Why are lows not coming through and why are highs coming in every 5 minutes despite my settings?!?!? (and yes, I’ve checked everything, i’m a seasoned 4+ year Dexcom follower and millennial, I know my tech), some alerts constantly remind you despite delay alert settings is crazy. Idk how yall jacked this new app up so badly.
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This app is unuseable
Dexcom should be ashamed to have “this” as their upgrade. It’s a massive downgrade and jeopardizes the ability to aid in my daughters care at school and wanting to grow her independence with T1D
