Jede 5 Minuten ein Alarm
Es ist so nervig, dass sich der wiederholende Alarm nicht ausstellen lässt. Egal was man einstellr, bei hohen/niedrigen Werten bimmelt es jede 5 Minuten
Complication follow sur Apple Watch
La complication follow n’est plus dispo sur Apple Watch, dommage c’était très pratique !
Sinon très satisfaite de cette app !!
Sinon très satisfaite de cette app !!
App
Why do providers have to change what was working perfectly fine! Now you’ve messed up the whole thing and I cannot get through to you guys because it’s out of working hours! Something that was so simple to do I now have no clue what I’m doing! Stop with the upgrades it’s not needed and from the reviews I can see I’m not the only one who is unimpressed
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Serious safety concerns
I need to be able to monitor my son‘s blood sugar from my Apple Watch, especially during nighttime. There’s no way to do this and this app is inconsistent. This is incredibly dangerous. You guys need to fix this ASAP.
Apple Watch support
Can you please add Dexcom Follow for the Apple Watch so we can check directly on the watch the level of the blood glucosis
Aucune donnée
Les données sont très souvent indisponibles. Je ne peux donc pas suivre les glycémies de mon enfant lorsque nous ne sommes pas ensembles. Ce qui est pourtant la raison principale pour laquelle j’ai téléchargé cette appli…
Miss old app
I recently bought a new iphone and after setting it up from my old phones backup the old follow app did not work (still works on my ipad) and I was forced to download the new app. My complaint is this app has no complication for my apple watch face which I use to follow my sons blood sugars.
Not Convinced
I like the new look of the app & the UI is much better. My concern is that it’s very ‘laggy’ the G7 app displays a new reading and in some instances the new Follow App doesn’t display the latest reading, I’ve had a gap of up to 10 minutes between readings on my display which is not good when you’re looking after your child..
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Loss of features with updated app
[Edited to add: I’m now experiencing an additional issue which I’ve described below. Further, it is notable that the “Developer Response” below includes a support website link which doesn’t work.]
We have used Dexcom and its associated apps for a decade. I’ll be forever grateful for the upgrade from finger sticks…Dexcom was a game changer when it became available back then.
However, this new Follow app was not properly tested and debugged before being released to the public.
One issue I’m having is that there is no longer an option to have a Follow “complication” on my Apple Watch, despite having the app installed and functioning. (I can access it via the apps menu, but not directly from the home screen as I could with the previous app.)
I’ve spoken with two different Dexcom tech reps (very nice ladies) and we tried to troubleshoot this problem for over an hour, but there was no solution.
Another issue I’ve noticed since installing the app is that the widget on my phone home screen will often not display a blood glucose number until after I tap the widget to open the Follow app. Once I close the app, the number will display on the widget again. This completely defeats the purpose of the widget (which is to see the number without needing to open the app).
Dexcom app developers, please listen to your loyal customers and create a better user experience for all of us.
Thank you.
We have used Dexcom and its associated apps for a decade. I’ll be forever grateful for the upgrade from finger sticks…Dexcom was a game changer when it became available back then.
However, this new Follow app was not properly tested and debugged before being released to the public.
One issue I’m having is that there is no longer an option to have a Follow “complication” on my Apple Watch, despite having the app installed and functioning. (I can access it via the apps menu, but not directly from the home screen as I could with the previous app.)
I’ve spoken with two different Dexcom tech reps (very nice ladies) and we tried to troubleshoot this problem for over an hour, but there was no solution.
Another issue I’ve noticed since installing the app is that the widget on my phone home screen will often not display a blood glucose number until after I tap the widget to open the Follow app. Once I close the app, the number will display on the widget again. This completely defeats the purpose of the widget (which is to see the number without needing to open the app).
Dexcom app developers, please listen to your loyal customers and create a better user experience for all of us.
Thank you.
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Doesn’t work most of the time
Dexcom needs to fix their products! People’s lives they are messing with
Doesn’t even work
Would love to track my type 1 spouse but app always says no readings
Connectivity
Loses connection constantly terrible app unreliable
Terrible all the way around
I got a new phone and it made me download the new Follow app. It is so much worse than the original one. Half the time I cannot see my the glucose numbers anymore and it also does not tell you how long since the last update anymore. It is awful. Bring the old one back.
alerts dont work
ever since we updated to g7 on iOS the alerts only work if phone is unlocled and open. most people dont leave phone unlocked all day! Eternally
frustrated with alerts, otherwise it works fine.
frustrated with alerts, otherwise it works fine.
Fails to alert low glucose
We have a T1D in our household. I was super happy to have an app to follow along with their glucose levels. Unfortunately, I am not being alerted when there is a low. Or even an urgent low. Everything is set on my phone, and notifications are on. Sometimes I hear it on their phone or watch which prompts me to check the app manually. We have had a handful of really scary instances where had I not just opened to check and refresh manually we would not have been able to take immediate action. The widget does not show glucose readings unless I manually refresh every couple minutes. It just sits there blank. I feel like the follow app is important to have I just wish it worked as intended/expected.
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Terrible
Can only get it to follow on one, for second and third we’ve tried another IPhone and an Android
Neither work
Neither work
Suggestions
I would love to see a widget on the lock or charging screen to quickly see my child’s bg in the middle of the night as well as a way to incorporate this on the watch. Apple user.
Will I ever sleep again?
I saw another user back in April and it’s now August and no fix but the high alarm or any alarm for that matter, goes off consistently every five minutes when the old version you could set it where it would go off only every hour. This is horribly frustrating and I see no one has come up with a fix yet in four months will this problem ever be fixed? Thinking about switch to another CGM. Please get this fixed so we all can sleep again!!!!!!
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Amazing
I don’t know what everybody is complaining about. Sure maybe a couple times it will lose some connection but all you have to do is go on the app and just refresh it but for the most part, it’s definitely accurate and connection is great. I mean the PDM loses signal sometimes, they all do. I love this app because when my son is in school, I can see what his sugar is and that’s the best feeling in the world. I have no idea why it took me six years to install this app on my phone. I am literally so angry at myself for not installing it sooner. it’s really accurate I don’t know how much more accurate you guys want.
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Response from developer
Thank you! We appreciate your review. To learn more and browse our FAQ’s, please visit our help center at: https://www.dexcom.com/faq
Helpful Info but Follow Notifications need work
We’ve been using Dexcom since my daughter was diagnosed with T1D almost 6 years ago. Overall I am super happy with the reliability of the information and the way it integrates with her insulin pump therapy.
However I feel like the recent updates to the Follow app have made it almost impossible for my husband and I to acknowledge/clear her alarms on our phones. On the Dexcom app on her device, she has the option to hit a button and it will not sound the alarm until the next specific interval selected in her settings.
But for anyone using the Follow app the alerts simply keep going off every 3-5 minutes with no option to clear or acknowledge them. This keeps happening until she is back within a safe range and it is becoming increasingly disruptive at work or when we are trying to sleep at night.
However I feel like the recent updates to the Follow app have made it almost impossible for my husband and I to acknowledge/clear her alarms on our phones. On the Dexcom app on her device, she has the option to hit a button and it will not sound the alarm until the next specific interval selected in her settings.
But for anyone using the Follow app the alerts simply keep going off every 3-5 minutes with no option to clear or acknowledge them. This keeps happening until she is back within a safe range and it is becoming increasingly disruptive at work or when we are trying to sleep at night.
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Response from developer
Hello. We would like to follow up with you. If you would like a member of our team to reach out, please submit a request through our Self-Service Patient Support Portal located at https://www.dexcom.com/priority-support. Thank you.
