Poor Support
There is just no easy way to contact you . I have been using LibreLinkUp for some time. I changed internet providers, LibreLinkUp shows connected but does not provide BG data. Libre app is working properly,
N1NCMom 1964
Uma
Dear developers
We wanted to express our appreciation for this app as it truly has been a life saver. The ability to monitor real time and adjust food and medications especially at night has been really very helpful. On several occasions it has helped us take corrective actions before it became dangerously low.
I do have an important suggestion. When multiple caregivers are monitoring the glucose the alarm settings are synchronized for all. It means when one person turns off the alarm notifications it affects for all. Recently one of us turned off the low glucose alarm notification and when the glucose levers started dropping rapidly none of us received the alarm notification.Fortunately the app does not allow us to turn off the urgent low glucose and we received the urgent glucose notifications and took action but it was extremely frightening.
The suggestion would be to allow the settings notifications to be localized to the caregiver so each can maintain the alert notifications without impacting others.
Thank you for your excellent work on this life saving tool 🙏
We wanted to express our appreciation for this app as it truly has been a life saver. The ability to monitor real time and adjust food and medications especially at night has been really very helpful. On several occasions it has helped us take corrective actions before it became dangerously low.
I do have an important suggestion. When multiple caregivers are monitoring the glucose the alarm settings are synchronized for all. It means when one person turns off the alarm notifications it affects for all. Recently one of us turned off the low glucose alarm notification and when the glucose levers started dropping rapidly none of us received the alarm notification.Fortunately the app does not allow us to turn off the urgent low glucose and we received the urgent glucose notifications and took action but it was extremely frightening.
The suggestion would be to allow the settings notifications to be localized to the caregiver so each can maintain the alert notifications without impacting others.
Thank you for your excellent work on this life saving tool 🙏
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UUmaBoston
Apps not working
This app is very important but it did not notify family members. It used to be working. But some reasons it stop notifying me. Please fix the apps
Aarrkkss
Notifications or lack off
Since the last major update which messed with look, for the worse, I’ve noticed the notifications now no longer notify properly and are delayed. E.g. I get the notification that the sensor has reconnected a minute before notifying me of the loss. If my partner scans his arm manually it’s about 5 mins before I now get notified. This needs sorting out for the next update as we’ve had a few close calls!!!
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BBobsicle78
Feature Request: Integrated "Call Connection" Button for Patient Safety and Privacy
To Whom It May Concern at Abbott Diabetes Care,
I am writing this review to formally submit a feature request for the LibreLinkUp mobile application. As a caregiver managing multiple connections, I believe adding an integrated, in-app "Call Connection" button directly on the individual glucose graph screen would vastly improve patient safety and data privacy.
Currently, when a critical high or low glucose alarm is triggered, a caregiver must exit the LibreLinkUp app, open their phone’s native contacts or phone app, and manually dial the patient. This workflow introduces two critical vulnerabilities:
1. Risk of Misdialing: For caregivers monitoring multiple patients, exiting the app under the stress of an urgent alarm creates a high risk of accidentally contacting the wrong patient. A direct "Call" button on the active graph screen would ensure the caregiver instantly reaches the exact patient they are viewing.
2. Patient Privacy Violations: In many caregiving and professional settings, exposing a patient’s direct personal phone number raises data privacy concerns. Implementing an in-app calling feature would allow caregivers to contact patients securely without requiring their personal phone numbers to be visible or saved on the caregiver’s personal device.
Integrating a direct communication link within LibreLinkUp would streamline urgent interventions, eliminate dangerous multi-patient mix-ups, and safeguard patient privacy.
Thank you for your continuous dedication to improving the FreeStyle Libre ecosystem. I hope to see this critical safety feature considered for a future app update.
I am writing this review to formally submit a feature request for the LibreLinkUp mobile application. As a caregiver managing multiple connections, I believe adding an integrated, in-app "Call Connection" button directly on the individual glucose graph screen would vastly improve patient safety and data privacy.
Currently, when a critical high or low glucose alarm is triggered, a caregiver must exit the LibreLinkUp app, open their phone’s native contacts or phone app, and manually dial the patient. This workflow introduces two critical vulnerabilities:
1. Risk of Misdialing: For caregivers monitoring multiple patients, exiting the app under the stress of an urgent alarm creates a high risk of accidentally contacting the wrong patient. A direct "Call" button on the active graph screen would ensure the caregiver instantly reaches the exact patient they are viewing.
2. Patient Privacy Violations: In many caregiving and professional settings, exposing a patient’s direct personal phone number raises data privacy concerns. Implementing an in-app calling feature would allow caregivers to contact patients securely without requiring their personal phone numbers to be visible or saved on the caregiver’s personal device.
Integrating a direct communication link within LibreLinkUp would streamline urgent interventions, eliminate dangerous multi-patient mix-ups, and safeguard patient privacy.
Thank you for your continuous dedication to improving the FreeStyle Libre ecosystem. I hope to see this critical safety feature considered for a future app update.
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J5Junk Fish 5.4
