Poor Support
There is just no easy way to contact you . I have been using LibreLinkUp for some time. I changed internet providers, LibreLinkUp shows connected but does not provide BG data. Libre app is working properly,
Uma
Dear developers
We wanted to express our appreciation for this app as it truly has been a life saver. The ability to monitor real time and adjust food and medications especially at night has been really very helpful. On several occasions it has helped us take corrective actions before it became dangerously low.
I do have an important suggestion. When multiple caregivers are monitoring the glucose the alarm settings are synchronized for all. It means when one person turns off the alarm notifications it affects for all. Recently one of us turned off the low glucose alarm notification and when the glucose levers started dropping rapidly none of us received the alarm notification.Fortunately the app does not allow us to turn off the urgent low glucose and we received the urgent glucose notifications and took action but it was extremely frightening.
The suggestion would be to allow the settings notifications to be localized to the caregiver so each can maintain the alert notifications without impacting others.
Thank you for your excellent work on this life saving tool 🙏
We wanted to express our appreciation for this app as it truly has been a life saver. The ability to monitor real time and adjust food and medications especially at night has been really very helpful. On several occasions it has helped us take corrective actions before it became dangerously low.
I do have an important suggestion. When multiple caregivers are monitoring the glucose the alarm settings are synchronized for all. It means when one person turns off the alarm notifications it affects for all. Recently one of us turned off the low glucose alarm notification and when the glucose levers started dropping rapidly none of us received the alarm notification.Fortunately the app does not allow us to turn off the urgent low glucose and we received the urgent glucose notifications and took action but it was extremely frightening.
The suggestion would be to allow the settings notifications to be localized to the caregiver so each can maintain the alert notifications without impacting others.
Thank you for your excellent work on this life saving tool 🙏
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Apps not working
This app is very important but it did not notify family members. It used to be working. But some reasons it stop notifying me. Please fix the apps
Notifications or lack off
Since the last major update which messed with look, for the worse, I’ve noticed the notifications now no longer notify properly and are delayed. E.g. I get the notification that the sensor has reconnected a minute before notifying me of the loss. If my partner scans his arm manually it’s about 5 mins before I now get notified. This needs sorting out for the next update as we’ve had a few close calls!!!
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Feature Request: Integrated "Call Connection" Button for Patient Safety and Privacy
To Whom It May Concern at Abbott Diabetes Care,
I am writing this review to formally submit a feature request for the LibreLinkUp mobile application. As a caregiver managing multiple connections, I believe adding an integrated, in-app "Call Connection" button directly on the individual glucose graph screen would vastly improve patient safety and data privacy.
Currently, when a critical high or low glucose alarm is triggered, a caregiver must exit the LibreLinkUp app, open their phone’s native contacts or phone app, and manually dial the patient. This workflow introduces two critical vulnerabilities:
1. Risk of Misdialing: For caregivers monitoring multiple patients, exiting the app under the stress of an urgent alarm creates a high risk of accidentally contacting the wrong patient. A direct "Call" button on the active graph screen would ensure the caregiver instantly reaches the exact patient they are viewing.
2. Patient Privacy Violations: In many caregiving and professional settings, exposing a patient’s direct personal phone number raises data privacy concerns. Implementing an in-app calling feature would allow caregivers to contact patients securely without requiring their personal phone numbers to be visible or saved on the caregiver’s personal device.
Integrating a direct communication link within LibreLinkUp would streamline urgent interventions, eliminate dangerous multi-patient mix-ups, and safeguard patient privacy.
Thank you for your continuous dedication to improving the FreeStyle Libre ecosystem. I hope to see this critical safety feature considered for a future app update.
I am writing this review to formally submit a feature request for the LibreLinkUp mobile application. As a caregiver managing multiple connections, I believe adding an integrated, in-app "Call Connection" button directly on the individual glucose graph screen would vastly improve patient safety and data privacy.
Currently, when a critical high or low glucose alarm is triggered, a caregiver must exit the LibreLinkUp app, open their phone’s native contacts or phone app, and manually dial the patient. This workflow introduces two critical vulnerabilities:
1. Risk of Misdialing: For caregivers monitoring multiple patients, exiting the app under the stress of an urgent alarm creates a high risk of accidentally contacting the wrong patient. A direct "Call" button on the active graph screen would ensure the caregiver instantly reaches the exact patient they are viewing.
2. Patient Privacy Violations: In many caregiving and professional settings, exposing a patient’s direct personal phone number raises data privacy concerns. Implementing an in-app calling feature would allow caregivers to contact patients securely without requiring their personal phone numbers to be visible or saved on the caregiver’s personal device.
Integrating a direct communication link within LibreLinkUp would streamline urgent interventions, eliminate dangerous multi-patient mix-ups, and safeguard patient privacy.
Thank you for your continuous dedication to improving the FreeStyle Libre ecosystem. I hope to see this critical safety feature considered for a future app update.
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Girlfriend might die because of this app.
Didnt know my girlfriends sugar was above 400 because of a terms and conditions update that blocked us from getting notifications. With no one able to get to her and no clue what to do because now it says no recent data available she could be dying or go into coma. Thanks libre!
Unable to access data
I’ve used this app for over a year and it has been. Life changer for being able to monitor my mom’s sugar from a distance. However I got a new phone last month and now it’s not letting me access her numbers. Not sure what is going on. I’ve deleted the app on my side and hers and deleted my actual account and readded and sent a new invite but nothing has worked
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Após atualização, só dá erro
Depois que atualizei pra versão mais recente só dá mensagem de erro e pede para tentar novamente mais tarde. Já refiz o convite, pelo celular da minha filha, para acompanhar a glicemia dela. Mas só dá mensagem de erro.
Response from developer
Thanks for the comment - we'll need more information to help with this issue, so please visit www.librelinkup.com/contact-support to find your country's support phone number or to directly submit your comment to support.
Like the app..
I like the app but it really needs an Apple Watch companion app so I can view on my watch, or in a complication on the watch face. Would definitely help to monitor how their blood sugar is doing before things get too low.
Connection is not good
My 8 year old was recently diagnosed and my Linkup app is always down it’s so hard for me to monitor her I have to reinstall the app over and over again to keep connecting
Sharing issue
My daughter sent the invite and I followed the steps and created an account but did not receive the notification to connect even after she sent it twice
Rubbish
You have no controller like the previous app. The previous one is heaps better you can adjust whatever you want this one you have no control at all.
It’s ok.
Works most of the time. Alarms are hit and miss and difficult to have come through focus or do not disturb modes. Phone must not be on silent either. Needs a parent follow profile to show additional metrics like time in range etc so you don’t need third party apps
助かっています
離れて暮らす母の血糖値管理に本当に役立ちます。 最近、携帯が近くにあるのに数値を読まず、グラフが途切れることが多いです。 時間が経つと、途切れたところがつながるのですが、on timeで確認できないことが気になります。
Response from developer
We'd like to follow up with you. If you'd like a member of our team to reach out, please visit www.librelinkup.com/contact-support to directly submit your comment to support and we will be in touch. Thank you!
Good but needs support for Garmin watch.
Link up works well except it doesn’t pass alarms to a Garmin watch. I can’t hear an alarm at night without my hearing aids, however a vibrating watch will wake me up. Can this be fixed?
UPDATE: There isn’t a way to send in a bug report.
I have my low alarm set for 60, I am woken up by an alert saying that my level is at 56. Later I look at the trace and it only reads 61. The trace always reads higher than what was reported in the Alarm. If the level was actually 61 the alarm should not have gone off.
Please contact me.
UPDATE: There isn’t a way to send in a bug report.
I have my low alarm set for 60, I am woken up by an alert saying that my level is at 56. Later I look at the trace and it only reads 61. The trace always reads higher than what was reported in the Alarm. If the level was actually 61 the alarm should not have gone off.
Please contact me.
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Good but needs support for Garmin watch.
Link up works well except it doesn’t pass alarms to a Garmin watch. I can’t hear an alarm at night without my hearing aids, however a vibrating watch will wake me up. Can this be fixed?
Parou funcionar
Atualizou e parou já fiz vários
Procedimentos instala
E reinstalei e nada
Procedimentos instala
E reinstalei e nada
Response from developer
Thanks for the comment - we'll need more information to help with this issue, so please visit www.librelinkup.com/contact-support to find your country's support phone number or to directly submit your comment to support.
Can’t view readings
Lately it will suddenly stop showing the readings for days and the app is already updated. If this something you reply on then it should work properly.
Love it but would love an Apple Watch option
Like I said in the title, this app is phenomenal, but I would love to have the ability to get alerts on my Apple Watch.
Alarm not reliable
Quite often the alarm does not sound on my parent phone. I find this to be dangerous fault as this could cause a significant medical emergency or even death.
