SugarPixel Hub vs Dexcom Follow
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
SugarPixel Hub
Configure your dedicated blood glucose pixel clock for real-time BG readings and alerts. Connect multiple devices and customize alert levels with audio, vibration, and visual cues. Select your preferred display and update firmware seamlessly.
- Configure multiple SugarPixels
- Connect Dexcom, Libre, Nightscout, Gluroo
- Customize alert levels
- Select preferred display
- Over-the-air firmware updates
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Use SugarPixel Hub to configure your SugarPixel dedicated blood glucose pixel clock for BG readings and alerts (sold separately). - Configure multiple SugarPixels from the same app - Add blood glucose data sources for Dexcom, Libre, Nightscout, or Gluroo to follow up to two continuous glucose monitors. - Customize your alert levels with audio, vibration, and visual alerts. - Select your preferred display from the available options - Update your SugarPixel firmware over the air Dosing decisions should not be made based on the SugarPixel hardware. The user should follow instructions on the continuous glucose monitor system. SugarPixel is not intended to replace self-monitoring practices as advised by a physician.
Dexcom Follow
This app allows you to remotely monitor the glucose levels and trends of loved ones using a compatible continuous glucose monitoring system. Receive customizable alerts for out-of-range glucose levels, providing peace of mind and enabling timely responses.
- Remote glucose monitoring
- View glucose trends
- Customizable glucose alerts
- Push notifications
- Monitor up to 25 sharers
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The new Dexcom Follow App is part of the Dexcom SHARE® system. Use this app if your loved one is sharing data from their Dexcom CGM app. The Sharer will need to send an invitation to allow you to connect after you have installed the Follow app. Dexcom Follow works seamlessly with your loved one’s Dexcom CGM, giving you visibility into their glucose data, even when they’re far away. Dexcom Follow allows you to view and follow their glucose levels, trends and data right from the app. Whether your child is in school, your parent lives independently, or your partner is traveling, Dexcom Follow helps you stay connected and informed. With Dexcom Follow, you can: • Remotely monitor your loved one’s glucose at a glance from your phone or Apple Watch† • Receive glucose information of up to 25 different Sharers – children, friends, or other loved ones – if you know multiple people with diabetes • Respond quickly with the help of customizable glucose alerts and push notifications that can inform you when a Sharer’s glucose levels are outside of target range
Screenshots
Verdict
The clearest difference is review sentiment: SugarPixel Hub at 69% against Dexcom Follow's 6%. SugarPixel Hub also leads on rating (4.4 vs 1.6) and update cadence (every 3 weeks vs every 3 months). Dexcom Follow's advantage is chart position (#46 vs unranked) and ratings volume (911 vs 108). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
SugarPixel Hub holds the better App Store score, 4.4 against 1.6. That said, the two scores are not equally well evidenced: Dexcom Follow has 911 ratings behind it against 108, so its average is the more settled of the two. Written reviews point the same way: 69% of SugarPixel Hub's written reviews are positive against 6% of Dexcom Follow's.
SugarPixel Hub ships an update every 3 weeks, Dexcom Follow every 3 months. Both last shipped on October 25, 2026.
| Parameter | SugarPixel Hub | Dexcom Follow |
|---|---|---|
| Price | Free | Free |
| Rating | 4.4 (108 ratings) — better | 1.6 (911 ratings) |
| Positive reviews | 69.4% of reviews — better | 6.1% of reviews |
| Number of ratings | 108 | 911 — better |
| Update frequency | Every 3 weeks — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | — | #46 — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, Apple Watch |
| Requires iOS | 15.1 — better | 18.6 |
| Further details — not scored | ||
| Size | 43 MB | 244 MB |
| Age rating | 4+ | 4+ |
| Developer | CustomTypeOne LLC | DexCom, Inc. |
Customer experience
SugarPixel Hub
Dexcom Follow
User reviews
SugarPixel Hub
From 108 App Store ratingsWhat we love
- 🔊 Loud and clear alerts
- 👍 Easy to use and navigate
- 💡 Life-saving functionality
- 🏠 Essential for T1D families
- 🚀 Quick setup and configuration
Room to improve
- 🐛 Frequent connectivity issues
- 😩 Irritating troubleshooting required
- ❌ Support is non-existent
- ⚠️ App needs significant improvement
- 🐌 App can be slow and unresponsive
Dexcom Follow
From 911 App Store ratingsWhat we love
- 👍 Improved design
Room to improve
- 🔍 No widget available
- 🔍 No live updates or Apple Watch support
- 🔍 Reduced functionality compared to old app
Bugs and requests
SugarPixel Hub
Reported bugs
9 issues- Device no longer connects to the app
- CGM Log In Error
- App frequently won't connect to device
- App loads forever when selecting device
- App starts acting up for days
Show 4 moreShow fewer
- Randomly wants to let me log in
- Latest update broke connectivity
- App just spins and won't open
- Unskippable setup video
Requested features
7 requests- Add a 'save' or 'connect' button in CGM setup
- Make the device an alarm clock
- Increase vibration sensor range
- Rechargeable battery for smaller footprint
- Improve app UI and make it more intuitive
Show 2 moreShow fewer
- Add a button to reset ranges to default
- Fix the unskippable intro video issue
Dexcom Follow
Reported bugs
1 issue- Login issues preventing app usage
Requested features
3 requests- Add widget feature
- Implement live updates and Apple Watch support
- Restore previous app functionality
In-app purchases
SugarPixel Hub
No in-app purchases
Dexcom Follow
No in-app purchases
Questions
Is SugarPixel Hub free?
Is Dexcom Follow free?
Which has better reviews, SugarPixel Hub or Dexcom Follow?
Do SugarPixel Hub or Dexcom Follow have ads?
Which is updated more often, SugarPixel Hub or Dexcom Follow?
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