OmniVu
Its a Helpdesk App
Archived App
This is an archived listing of the app previously available on the App Store.Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.
About
This app streamlines customer communication and support by leveraging AI-powered chatbots to handle inquiries, answer FAQs, and manage tickets. It offers a unified, omni-channel experience across various platforms, enabling businesses to engage with customers, track orders, and send notifications.
What's New in OmniVu
1.5
February 6, 2021
Bug Fixes, Performances improvement
Developer apps
FAQ
What is OmniVu?
OmniVu is an AI-powered omni-channel platform designed to enhance customer support and engagement for businesses. It utilizes chatbots to manage conversations, answer FAQs, and streamline ticket management across various communication channels.
What platforms does OmniVu support for customer interaction?
OmniVu offers an omni-channel experience, supporting a wide range of platforms including SMS, web portals, mobile apps, IoT devices, Alexa, and Google Home, allowing end-users to access products and services seamlessly.
Can OmniVu help with ticket management?
Yes, OmniVu assists in creating, assigning, prioritizing, and tracking tickets from initiation to closure. It can integrate with SMS, email, and online interfaces for efficient ticket handling.
How does OmniVu help businesses with marketing and notifications?
Businesses can use OmniVu to send notifications through marketing templates and mass messages. This allows them to reach prospects and leads with promotional information, offers, warranty updates, surveys, and event details.
What kind of feedback mechanisms does OmniVu offer?
OmniVu enables businesses to build customized assessments for gathering customer feedback and conducting surveys. Users can also view training or marketing videos directly on their phones.
Is OmniVu suitable for small and large enterprises?
Yes, OmniVu features a high-performance engine designed for scalability, making it suitable for both small businesses and large enterprises. It aims to unify and optimize customer engagements, processes, and information access.
What devices is OmniVu available on?
OmniVu is currently supported on iPhone and iPod devices, as indicated by the platform compatibility data.
How often is OmniVu updated?
The latest version of OmniVu is 1.5, and it was last updated on February 6, 2021. This suggests a release cycle of approximately every 6-8 months based on the initial release date.
