Unreliable
They cancelled my booking at the exact time the taxi should have arrived. Giving me no time to find an alternative. Not only are they unreliable and will leave you in the proverbial but they have zero customer service. Don’t trust them
Charges for bookings
You are charged for a booking even when you can’t make a booking because there are no drivers available.
Happy customer
I have used the one call app several times now and it’s the best one I’ve got on my phone (I have 4 of them) and they are my go to company now 👍👍👍👍
Perfect car, driver and journey . Felt so safe and comfortable
Perfect driver, car and journey
👏👏
👏👏
Good service
Book taxis all the time busy time have to wait other time here in 2 mins. Drivers always nice and polite. Good taxi firm 👍
App doesn’t work
When I try to sign up it keeps saying error and there’s nothing wrong with my signal and WiFi.
Avoid at all cost
I pre booked a One Call Taxis Southport yesterday Saturday August 24th 2024 for 5.15pm pickup today Sunday 25th, I’ve waited an hour and it’s still not here, they’ve just cancelled my taxi, absolutely disgusting behaviour, please do not use them as they are a total disgrace 😡😡😡😡
I only gave them one star because it wouldn’t let me send otherwise.
I only gave them one star because it wouldn’t let me send otherwise.
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Awful taxi company.
Don’t use this company I’ve had SO many issues with them over the last 3 weeks. None of them will take you unless your journey is more than 15 minutes, we decided to walk to the taxi rank instead where 6/8 taxis were one call and ALL drivers said they wouldn’t take me because the drive was too short (7 minutes drive but 25 minutes for me to have walked and it was late at night as a woman this is unsafe). They ALL said they supposedly didn’t take card and were all cash only, on weekends they’re all magically taking card. Multiple drivers cancelled so many times and even when I ring they said one is on our their way and it takes 15 minutes minimum! I also have my name in the app as a man’s name for extra safety and every driver I’ve managed to get has asked me “who’s *insert the man’s name I use*” like this is any of their business for one and two I find it very invasive.
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New app
Can’t even sign in to the new app now 🫤
Taxi price goes up after end of journey
I booked taxi and that time the price of journey showing £6 and i got the confirmation email also of £6 but I end up paying £10.20 at end of journey. So not happy at all
Useless
Can’t even setup the account properly. Really bad app
Rubbish NEW app❗️
The NEW One Call app is rubbish - it won’t let me input other destinations apart from HOME and work❗️
Why couldn’t addresses already inputted in the old app be automatically transferred to new app❓How hard is that to do❓
Why couldn’t addresses already inputted in the old app be automatically transferred to new app❓How hard is that to do❓
rewards
where have all our rewards gone that we saved up??
Constant Notifications
This app is trash - stop sending me notifications
Absolutely hopeless
So I book a taxi two days in advance to go from train station to airport.
5 minutes before pickup, One Call ring. “There’s no taxis”
“What do you mean no taxi’s - I’ve booked one and you sent me a confirmation”
“Oh just because you’ve booked one doesn’t mean we have one”
“What’s the point in booking then ?”
“There isn’t a point really”
ABSOLUTELY HOPELESS - DO NOT USE UNDER ANY CIRCUMSTANCE
If I could give zero stars - or even minus stars - I would.
5 minutes before pickup, One Call ring. “There’s no taxis”
“What do you mean no taxi’s - I’ve booked one and you sent me a confirmation”
“Oh just because you’ve booked one doesn’t mean we have one”
“What’s the point in booking then ?”
“There isn’t a point really”
ABSOLUTELY HOPELESS - DO NOT USE UNDER ANY CIRCUMSTANCE
If I could give zero stars - or even minus stars - I would.
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Not responding
App isn’t working
App not working at all!
App won’t open can’t even book a taxi, please fix this asap
App isn’t opening
Can’t load app to book a taxi
Never to be customer again!!!
Worst taxi firm I’ve ever used! Told taxi was on way by one advisor phoned after 20 mins she said haven’t got you one yet! Phoned back after another ten mins she said on way phoned again 15 mins later they said your next order! Complete liars DO NOT USE THEM!!!
Worst taxi service in Southport
Rang a taxi half an hour ago. Hasn’t arrived yet. Rang and they put the phone down before answering. Had to get my client to pick me up for work! Disgusting.
