Cant update payment info
App is useless all workout info needs manual entry - no sync option - existing apps already track this info- can not update account info with app- waste of time
Gym locator doesn't work
Run into a "Houston we have a problem. Can't connect to our server" message regularly when trying to find a gym nearby. I travel a lot so this is the main feature I need, and it rarely works! Frustrating.
The Worst
Used a lot of fitness programs through Medicare advantage providers for nearly 10 yrs, and so far this is the absolute worst. Enabled linkage to Apple health but this app will go months without recording a single workout and then suddenly for a brief period the linkage seems to log my workouts and then again suddenly stops. There’s no linkage to the gym’s app, worse is no incentives for x number of workouts/wk or mo, nothing of benefit or guidance. Badges? Really?Like we’re grade schoolers! Not a single word or explanation about the heart rate zones that look nothing like any I’ve seen in my fitness apps. I thought apple fitness was horrible until I found this app via my plan provider. Only thing of benefit is the IDnumber.
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Unusable
I bet this app would be great if it let me enter my code, but it completely bypasses that page and will only show the membership page, I already pay for a membership that was added to my spouses account. frustrating! for one half second I can see where I could enter my code and then it goes away
Deceptive
I had a premium membership, paid $150 with their $29 one time fee. I still had to go through memberships with all the gyms, and they only allow you to attend 1 class a month.
Membership
To expensive - should be free with heath insurance
Cancelled and still charging me
I cancelled this and they are still trying to charge me
Worthless
If I could give this app a zero I would.
Not great
You can not go back and add your exercise . Which means you have to check in every single day. Some of us have doctors appointments and test then workouts and exercise. After that plus household chores I am too tired to check in every single dang day.
So far it sucks
It doesn’t tell you how to apply using One Pass for a membership at a gym. It only links you to the gym’s website. The choice of activities to log externally is very limited. You cannot log water workouts. can’t pair Google Health premium with my phone. The instruction and coordination is absolutely terrible. Not User Friendly
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Horrible Login Process
Constantly logging me out and then having to reset my password.
One Pass Review
Excellent product • • •
Attractive, well laid out, well organized, easy to access, easy to use • • •
Offering up wide range of options, benefits, health and fitness facilities • • •
Highly recommend One Pass ‼️
Attractive, well laid out, well organized, easy to access, easy to use • • •
Offering up wide range of options, benefits, health and fitness facilities • • •
Highly recommend One Pass ‼️
Not user friendly
It’s very basic and I can’t find the perks for my membership. Your perks tab is not available on the app.
One pass review
This is the worst app and service I have ever used
1 Star
1 Star
The One Pass app is extremely frustrating to use. I have to sign in multiple times before it finally recognizes that my login information is correct. It’s not a password issue—the app just doesn’t seem to process the credentials consistently. An app that’s supposed to make things easier shouldn’t require repeated login attempts every time. This needs to be fixed because it’s a terrible user experience.
The One Pass app is extremely frustrating to use. I have to sign in multiple times before it finally recognizes that my login information is correct. It’s not a password issue—the app just doesn’t seem to process the credentials consistently. An app that’s supposed to make things easier shouldn’t require repeated login attempts every time. This needs to be fixed because it’s a terrible user experience.
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needs improvement
Conveniently cannot cancel from app. Amount of lead time to cancel is pretty ridiculous. Typical way to squeeze an extra few bucks out of customers. Would “Pass” on this service.
Web page, not app.
It’s only here to scrape info from you
Horrible management
You cannot manage this app at all everything is so confusing it’s horrible. The developers who worked on this app should feel ashamed anything I attempt to do takes me forever to figure out. You can’t even change your payment type there is no option what so ever very disappointing app.
Average app, perks & gyms are declining though 🤦🏻♂️
Was a good selection of gyms but the very very basic plans. Chuze gyms just told me I could only use the original location I signed up with. That must have just changed in the last few days. I would imagine more May do the same! It was nice to go to a gym closer to my job, my school or when in a different town, but now it is getting limited! :(
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I can’t book anything
I can’t book anything
