Boring and not helpful
This doesn’t feel like hypnosis at all, and the lessons are so elementary as to bore me. I’m very self aware and I already know I’m supposed to “be mindful of your food. Savor each bite and enjoy the sensations of taste, texture,”etc. I’m annoyed I paid for an entire month bc I won’t be using it past these 1st 2 days.
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Dan helped with customer service
I was very pleased w Dan’s prompt reply to my customer service request. Thank you!
Dan’s Service
I attempted to use the app, but unfortunately, it just wasn’t successful for me. I was also charged even though I hadn’t used the app in months. Dan was very understanding about the significance of the charges and was able to help me receive a refund, which I really appreciated.
Although the app didn’t work out for me personally, I hope it works well for other users and that they have a great experience with it. Thank you to Dan for being understanding and helpful throughout the process!
Although the app didn’t work out for me personally, I hope it works well for other users and that they have a great experience with it. Thank you to Dan for being understanding and helpful throughout the process!
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Response from developer
Thank you for taking the time to share your experience. We’re sorry Oneleaf wasn’t the right fit for you, but we’re very glad Dan was able to understand your situation and resolve the billing issue quickly. We really appreciate your kind words and wish you all the best!
Help with App
Dan was great in helping me getting the app lock off.
Deceptive
Hard to cancel, renewals are non-refundable.
Dan in support
Dan was prompt and exceptionally helpful. I was having problems in changing my access to the app on my end. Dan responded quickly and took care of the problem. He was even able to unexpectedly get me a refund. Thank you, Dan!
Exceptional Service
Though I decided to discontinue my membership at the time, Dan was incredibly helpful in making sure a refund was issued for their policy. He was quick to reply, thorough, professional, kind, and clear in his communication.
No notice that trial was ending
Didn't use the app that much and did not receive any notice my trial was ending. Got charged the $69.99 and I can find anyway to contact company to resolve.
Excellent
Program is very well laid out and customer care is impeccable!
Thank you
Even though I needed to cancel, Daniel was prompt, kind, respectful and thorough to handle my request. I greatly appreciate that.
Meh…
Not a great app. The user interface is not intuitive. You’re asked to select options for which there are no immediate explanations. Some of the sessions are too short…what’s the point of a 2-minute session?! By Day 6, I was being asked to name my cravings and that’s when I tapped out. Glitches occasionally. The female voice is irritating and the male voice is AI-generated. I don’t recommend. On the plus side, customer service is quick and efficient.
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Great Customer Service
Had a quick question and Dan, responded and answered within a few hours- amazingly quick compared to other apps/sites. Great experience.
Needed a little help
Dan got it done with zero drama or delay. Thank you!
Support
Had trouble accessing my program so reached out by email. All replies from Dan were prompt and quickly solved my problem. I have both aol & Gmail and when I gave Dan the wrong email as a reference, he did a little digging and found the correct one, which, in part, helped solve my problem.
Question
My question was an
answered quickly and provided the answers I needed. .Very pleased with customer service at Oneleaf.
answered quickly and provided the answers I needed. .Very pleased with customer service at Oneleaf.
Great Customer Service
I recently signed up for a subscription as I have read the reviews and am eager to try something different. It was late on a Saturday evening and I typed my email incorrectly and just did not notice. After everything was completed and paid I kept checking my email wondering why nothing came through. Lo and behold I realized I made a grave error. Frustrated I reached out to their customer service. I got an auto response indicating that hours were Mon-Fri Eastern time. I did not expect to hear back but before I was even awake on Sunday morning, Dan fixed everything. I appreciate how responsive and quick they were to resolve my error and look forward to a solid relationship.
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Trustworthy group
This app wasn’t a great fit for me but the support staff was certainly willing to stand by their product and issue a full refund. The issue was the length of the sessions in the structured plan. I may have initially committed to 30 minutes a day during the setup process. I didn’t realize that sessions would almost put me to sleep in their peaceful and sleepy approach. I had 20 minutes to work on myself but this state was hurting my overall productivity. I looked for a way to lower the max session length but didn’t figure it out and put the app aside.
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Service Responsiveness
So I decided Oneleaf was not to me and sent a message asking for how I could cancel my subscription and Dan sent me an email the same day. Very courteous and efficient. No hassle. Impressive service!
Dan at One Leaf ~ Customer Service Extraordinaire!
Dan at One Leaf, is the man! Stellar customer service! He so kindly calmed my nerves, quickly assessed my situation, and resolved my concerns and issue! Thank you, so very much, Dan & One Leaf!
Bug
App asks my name every time I open it. So annoying
