Great Customer Service
I recently signed up for a subscription as I have read the reviews and am eager to try something different. It was late on a Saturday evening and I typed my email incorrectly and just did not notice. After everything was completed and paid I kept checking my email wondering why nothing came through. Lo and behold I realized I made a grave error. Frustrated I reached out to their customer service. I got an auto response indicating that hours were Mon-Fri Eastern time. I did not expect to hear back but before I was even awake on Sunday morning, Dan fixed everything. I appreciate how responsive and quick they were to resolve my error and look forward to a solid relationship.
Show more
Trustworthy group
This app wasn’t a great fit for me but the support staff was certainly willing to stand by their product and issue a full refund. The issue was the length of the sessions in the structured plan. I may have initially committed to 30 minutes a day during the setup process. I didn’t realize that sessions would almost put me to sleep in their peaceful and sleepy approach. I had 20 minutes to work on myself but this state was hurting my overall productivity. I looked for a way to lower the max session length but didn’t figure it out and put the app aside.
Show more
Service Responsiveness
So I decided Oneleaf was not to me and sent a message asking for how I could cancel my subscription and Dan sent me an email the same day. Very courteous and efficient. No hassle. Impressive service!
Dan at One Leaf ~ Customer Service Extraordinaire!
Dan at One Leaf, is the man! Stellar customer service! He so kindly calmed my nerves, quickly assessed my situation, and resolved my concerns and issue! Thank you, so very much, Dan & One Leaf!
Bug
App asks my name every time I open it. So annoying
