Everything you need
Excellent site, you can do anything, simple, straight forward.
Billing payments
The fact that you can’t use anything but an actual bank account is annoying. If I wanted to use a debit card or a credit card, especially to earn points, I don’t see why you can’t use it.
Negligent
Horrible experience thus far with this company.
Nearly impossible to speak with a human being
This mortgage company is ridiculously difficult to get ahold of anyone to address questions or concerns. I cannot recommend them at all.
Easy app to use
The Onity app is very easy to set up and use. Making monthly payments takes 1 minute including logging into the app
Irritating
App will not log on so I had to use the web site login. Not a good experience.
App is awesome
This is my first time owning a house, and the app makes it so much easier for me. Due to the fact I hate talking on the phone, but also the app gives more in depth detail. Of what is going on with your mortgage, hope to see the app strive in the future..!
Too hard to communicate
Not a friendly phone system..
Worse company ever
Had my loan since August and still haven’t gotten my escrow correct .
Unwanted Service Transfer and complications
I have had a horrible transfer experience, hurdle after hurdle- unable to speak with a human being to guide me or answer pressing monetary questions about the biggest financial responsibility in my life- my home! There is little to no REAL content or answers available online and the AI robot that answers the phone drops calls repeatedly mid-call. The autopay plan is what I wanted to set up BEFORE the transfer took place but I was informed I could not do that. Now I find that the autopay system is archaic at best and requires me to PRINT out a paper form to complete and I apparently must upload and email to a random address I know NOTHING about with my sensitive banking information. ALL of this process is failing an excellent homeowner who simply desires to keep in good standing with her mortgage payments. I was unable to split my payment in half as I did (2 monthly payments) with my old servicer. This transfer of service has been a stressful nightmare!
Show more
Name on bank Acc
Would not let me add full name(s) on bank account.
Horrible
I signed up for auto pay realized it didn’t take my payment out on the third of the month went to make a payment and told me I couldn’t make a payment now until the eighth of the month
Wow
This is my first time owning a home and I did not expect it to be this easy to pay my mortgage. Thank you!
Easy to use
Best
Horrible Customer Service
We’ve now surpassed 30 days and after speaking with 4 agents they’ve yet to account for my first payment made to my previous service provider, they refuse to provide details, update my account, acknowledge any proof and statements I provide, lack complete empathy, and overall just simply have no knowledge of home ownership. They waste their customers’ time, are completely disrespectful and dishonest and love to hide any information they do have.
Show more
Sweet App
Onity Mortgage is the best! I have declared that they are the best. Therefore if they want to prove it, they should send me free things like a nice mug or hat. We shall see!
What’s in a name change😁
Through all the name changes - quality and excellence have remained the same!
Thank you very much
Thank you very much
Love the alerts
Great app. Love the reminder alerts
Partial payments
I am unable to pay any amount to my mortgage other than the exact monthly due. This is very inflexible and doesn’t allow variations to paying.
The worst mortgage company!
If I could give 0 stars I would! Absolute nightmare working with this company! Customer service is useless! They took 2 mortgage payments out on me in the same day! I called to request a refund and was told 5 business days plus paper check in mail. Absolutely not am I waiting 2 weeks for MY money this company had no rights to take! Continue to call back to get update on possible getting this issue expedited and we are now on day 3 of my money not being back in my bank! Absolutely awful! Do not work with this company!
Show more
