Worst customer service and vehicles are in worst conditions
I had booked Activa but I got Honda Dio which was worst in condition and I returned back in 2 mins. After that also my order was not cancelled from system. I called the customer care number 4 times but no proper response from the team and no resolution provided. I didn’t get refund and next day the station manager is calling for returning vehicle when he can see that the vehicle is in his station only. I don’t prefer Onn bikes after this experience.
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One of the worst rental bike service providers in bengaluru(Kundalahalli Station, Marathalli)
I had booked a bike for a rent Avenger 220 street racer. When I went to the dealer he showed me an old scrap bike and told this is the only vehicle available although they had another one in good condition. The vehicle head light was just hanging there, the odometer was not working, handle alignment was not good and there was no back rest which I demanded specifically before I book. When I enquired about refund the person who sits at the dealer shop tells me ‘let me see how you will get your refund’ and yes she was right. Even the Onn bikes support person denied my refund of 2k!!!!
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Better take rental from shop directly (little big story but its real)
I book and paid for scooter. Unfortunately i don’t have my original license but i have laminated copy. But they didn’t accept it, so i give my original pan, id card but they didn’t accept. They said they need 5000 rupees, i already pay rent then they r asking this money, so i call customer care but 1st time they took the call and said they will help for refund it will done from backend side. So i wait 2 days but nothing happen. Then when im calling its not connecting so i call from different number, its connecting bit later it will not connect. I already lose my money, so dont book from this
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it is fraud app, please do not book with this app, you will loose your money
Beware — Fraudulent App!
This app is a scam. They initially ask for a payment to book a bike. After I paid and arrived at the location to pick up the bike, they demanded my original government documents as security. No legitimate service should require customers to hand over their original documents. They refused to accept digital copies from DigiLocker or any alternatives. If you decline to submit your original documents, they refuse to refund your money.
Moreover, the staff was extremely rude and unwilling to listen to any concerns. This is not how customers should be treated. I strongly advise against booking a bike through this app. App stores should seriously consider removing such fraudulent apps from their platforms.
This app is a scam. They initially ask for a payment to book a bike. After I paid and arrived at the location to pick up the bike, they demanded my original government documents as security. No legitimate service should require customers to hand over their original documents. They refused to accept digital copies from DigiLocker or any alternatives. If you decline to submit your original documents, they refuse to refund your money.
Moreover, the staff was extremely rude and unwilling to listen to any concerns. This is not how customers should be treated. I strongly advise against booking a bike through this app. App stores should seriously consider removing such fraudulent apps from their platforms.
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Hilarious Experience
I booked the Activa for 8 hrs for a day below are some points which made my experience hilarious.
1. There was no good condition scooty available so I requested to change the vehicle from activa to any other bcz all three activa having some issues (handling, breaking and lock system, also some mechanical parts were very hard which hurt me alot.
2. The behaviour of staff is not good; Staff needs to be trained.
3. Riding the scooty first time gave me unsafe experience and I wasn’t confident about the riding because there was tons of issues are there in the scooter.
4. There is no refund policy if user is not happy with the condition of bike they are providing during the pickup.
I request everyone please try with any other offline partner, your mood and trip will spoil with their bikes. I will give 0.5 stars if I can give worst experience.
1. There was no good condition scooty available so I requested to change the vehicle from activa to any other bcz all three activa having some issues (handling, breaking and lock system, also some mechanical parts were very hard which hurt me alot.
2. The behaviour of staff is not good; Staff needs to be trained.
3. Riding the scooty first time gave me unsafe experience and I wasn’t confident about the riding because there was tons of issues are there in the scooter.
4. There is no refund policy if user is not happy with the condition of bike they are providing during the pickup.
I request everyone please try with any other offline partner, your mood and trip will spoil with their bikes. I will give 0.5 stars if I can give worst experience.
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