Fraud
Onsurity Insurance is a fraud. They take customers’ money by collecting premiums, but when it’s time to make a hospitalization claim, they reject it and keep giving different reasons for denial. This has been a very disappointing experience. I would not recommend buying any insurance from Onsurity. Please do your research carefully before choosing them. Pleas post in all social media
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Excellent service - Krithika
amazing service from Onsurity Executive, Krithika. I called for the approval for the cashless claim and Krithika did a wonderful job by following up and making sure that my claim is approved within a short turnaround time.
Process
Very smooth, every thing can be done via app and customer support team is also very active
Pathetic service
Im not sure how 1.2 k reviews are good but on the ground zero their service is pathetic. These reviews must be spam from their own company. I have been given my samples since 3 days and still no report given and infact no customer care. Bravo to this looting.
Response from developer
Hi Aman! We consider our members and feedbacks seriously and this instance has us concerned. While we regret the inconvenience caused, we see that our support team has coordinated with you on this. We assure you smooth experiences and highly appreciate your understanding with us.
Easy to understand
Very Easy and fast to understand and upload documents
Billing and opt unable to login
Actually very poor app where u cannot login to app were opt will not come and for every month billing cycle I need to ask them to generate the bill. I m
Not sure how this guys will support on hospitalisation time and there is no proper support after writing many emails also no call back really while some one is emergency u cannot trust this company. And it will logout automatically every week again ask for login were otp itself won’t generate
Not sure how this guys will support on hospitalisation time and there is no proper support after writing many emails also no call back really while some one is emergency u cannot trust this company. And it will logout automatically every week again ask for login were otp itself won’t generate
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Response from developer
Hi Pavan! You are important to us and this feedback has us deeply concerned. While we apologize for the inconvenience caused, we see that our team has connected with you on this and the concerns have been addressed. We highly appreciate your cooperation and understanding.
Worst experience with zero commitment
It’s been a month since I filled a claim with onsurity. They have been asking the same set of documents again and again. I already submitted tons of reports and certificates, yet still they are clueless and demands more documents. I feel that I might have to provide my doctors medical license and medical degree certificate as well for further processing.
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Best Insurtech App
Onsurity is an exceptional insurtech platform tailored to the needs of every startups, offering affordable and comprehensive healthcare and insurance solutions. Overall, Onsurity is a reliable and forward- thinking partner for businesses looking to ensure well-being and safeguard against emerging risks.
I’m incredibly happy with experience using Onsurity specially when it comes to the claim process. It was straightforward, quick, and hassle free, which is often rare in the insurance industry. The platform’s digital-first approach ensured I could easily track and manage my claims without unnecessary paper work or delays.
For a reliable insured solutions, highly recommend Onsurity App.
I’m incredibly happy with experience using Onsurity specially when it comes to the claim process. It was straightforward, quick, and hassle free, which is often rare in the insurance industry. The platform’s digital-first approach ensured I could easily track and manage my claims without unnecessary paper work or delays.
For a reliable insured solutions, highly recommend Onsurity App.
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No proper support from Onsurity team
I have submitted the claim and after submitted all the documents which is mentioned by Onsurity team now insurance company is asking some hospital infrastructure photos and even registration details mentioned on it, not able to connect with Onsurity on their number as well as their email id, no one response on email plus on their mobile number it is complete ivr and no way to check with real person
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Response from developer
Hi there! That is concerning. We'd always mean to be at your easiest availability and this feedback has us deeply concerned. We apologize for the inconvenience and request your cooperation in writing to us at care@onsurity.com so that we can have this routed further promptly. Thank you for your understanding.
Claim review
The process is very simple and easy. I got enough follow up calls and checks by Onsurity team. I am happy with the overall experience and services
Regards,
Ayra Khan
Regards,
Ayra Khan
Great and hope full process
Very thankful to entire process. They are communicating very well and politely. Good doctors and Onsurity was Super supportive care. You will receive your amount in right time and right situation. So be humble and hope the process. It’s was very helpful to entire family and they are caring your emotions. So stay strong they are standing with you.
First claim was little take time because they want some documents for disease related . So be patience for they first claim process. Once your fund was approved. Next claims is very easy for same disease and patient.
First claim was little take time because they want some documents for disease related . So be patience for they first claim process. Once your fund was approved. Next claims is very easy for same disease and patient.
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Reimbursement
Very, very worst No.1 insurance company may be this without reason, my claim rejected after 2 months, they will ask within month claim request submit, but they do not have for the completing claim process times. I request you everyone before buying policy please check the all reviews And my suggestion don’t buy Onsurity policy go for any other vendor 1 star also not eligible Onsurity company
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Response from developer
Hi Mahalingappa! This feedback has us deeply concerned and we apologize for the inconvenience caused. Please be assured that our team will reach out to you shortly regarding the claim query. Your understanding with us as we strive for a smooth closure is much appreciated.
Disappointing Reimbursement Claim Experience with Onsurity
I'm extremely dissatisfied with the reimbursement claim process at Onsurity. Despite submitting my claim a month ago, the status still shows 'Registration in progress'. This delay is unacceptable and lacks transparency. To make matters worse, the customer care number provides no meaningful updates, simply stating that the claim is 'ongoing' via WhatsApp. As a customer, I expect timely communication and resolution. Onsurity's service has fallen short of my expectations. I hope Onsurity takes my feedback seriously and improves their claims processing and customer support.
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Response from developer
Hi there! This feedback discerns us and we sincerely regret the inconvenience caused. We request you to mail us at care@onsurity.com so that we can have the situation promptly taken care of. We highly regard your cooperation and understanding with us in this unlikely instance.
Feature request
Option to show current coverage amount, if some one has used some what is the remaining amount
Held up for more than 8 hours
Had been waiting for discharge from 1pm. But the insurance provider which Onsurity has tied up with kept asking for query after query to the hospital insurance desk. For each query there is a wait period of 2-4 hours and still not approved. When Onsurity Helpdesk guy spoke he was helpless as the insurance company hasn’t approved yet. For a corporate insurance agency this is the worst experience I have ever gone through. Onsurity please take note of this and not let such hindrances affect other corporates. P.S thanks to Madhu who has handled my anger and has tried all possible ways to help me out.
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Response from developer
Hi there! You are important to us and this feedback has us deeply concerned. We apologize for the unintended delay and assure you the best of experiences and improvisation. For further queries, feel free to write back on our support channel. Thank you for your understanding.
Customer service at its best- Hats off Team Onsurity
I cannot express enough gratitude for the exceptional support provided by Onsurity, the InsurTech company, during a challenging time when my father was admitted with medical complications. From the moment we initiated the claim process, their customer service team went above and beyond to assist us every step of the way.
Their responsiveness was unparalleled, with prompt communication and clear guidance on the necessary documentation required for the claim. Despite the stress of the situation, their empathetic approach made us feel heard and supported throughout the process.
What truly stood out was the speed with which they processed the claim. In a time of uncertainty and financial strain, their efficiency in handling the paperwork and expediting the reimbursement was a tremendous relief. It alleviated some of the burden during a difficult period, allowing us to focus on my father's recovery without worrying about the financial aspect.
I am immensely grateful for the invaluable assistance provided by Onsurity. Their exceptional customer service, swift action, and genuine empathy truly made a difference during a challenging time for my family. I wholeheartedly recommend their services to anyone in need of reliable insurance support.
Their responsiveness was unparalleled, with prompt communication and clear guidance on the necessary documentation required for the claim. Despite the stress of the situation, their empathetic approach made us feel heard and supported throughout the process.
What truly stood out was the speed with which they processed the claim. In a time of uncertainty and financial strain, their efficiency in handling the paperwork and expediting the reimbursement was a tremendous relief. It alleviated some of the burden during a difficult period, allowing us to focus on my father's recovery without worrying about the financial aspect.
I am immensely grateful for the invaluable assistance provided by Onsurity. Their exceptional customer service, swift action, and genuine empathy truly made a difference during a challenging time for my family. I wholeheartedly recommend their services to anyone in need of reliable insurance support.
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Uploading documents
Pls provide multiple selection option in uploading file. When uploading around 40 documents it’s really tough to upload individual files.
Amazing services
Single platform for all the healthcare needs.. Now I don’t need to juggle between different apps for different services… Actually one stop solution for all health care needs
Timely, precisely and supportive
My recent experience with hospitalisation of my wife has been seamless and through the treatment before admission and till discharge, the Good doctors team on onsurity was always very proactive and helpful. Hope they keep up this good work and goodwill.
Onsurity is a pathetic service overall
In general: Their PED cause gives them a chance to Reject a variety of claims in 1 shot. PED means Pre Existing Disease. According to this clause, at the time of writing this review "Pre-existing disease for each Team Member and their family is covered under the group health insurance, after 4 years from the date of enrolment."
For corporate policies, how is this PED clause even feasible? Will a new employee wait for 4 years to get themselves (or their dependents) treated? If someone changes their job, their health care platform company will most certainly change. If their new company uses Onsurity & they have an existing disease, aren’t they screwed. Doesn’t it raise a question against the utility of such apps?
My experience: in the very first month of switching my job, my Mom was diagnosed with a form of Cancer. She had absolutely no history of it. The discovery of the disease was unexpected. Unfortunately the healthcare App company was Onsurity & their Good doctors team rejected the claim twice under the clause of PED.
For corporate policies, how is this PED clause even feasible? Will a new employee wait for 4 years to get themselves (or their dependents) treated? If someone changes their job, their health care platform company will most certainly change. If their new company uses Onsurity & they have an existing disease, aren’t they screwed. Doesn’t it raise a question against the utility of such apps?
My experience: in the very first month of switching my job, my Mom was diagnosed with a form of Cancer. She had absolutely no history of it. The discovery of the disease was unexpected. Unfortunately the healthcare App company was Onsurity & their Good doctors team rejected the claim twice under the clause of PED.
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