Ontex to you User Reviews

Top reviews

Oh Dear

Could not get App to accept patient/service number. Phone call to Ontex and they don’t think it works in Scotland.

NHS customer didn’t work for me

Didn’t work. Details correct.

Useless worked once, still useless

Have managed to get in past log in stage only once. I wish I could select the items I need/don’t need (instead of all automatically selected). I entered a note saying don’t need all but nobody read this & still delivered everything so attic full of pads. Every other time the app refuses saying incorrect details. Therefore useless. Why not spend the money on humans in a call centre as it’s now impossible to get thru there. Ext Poor service
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Very basic and user-friendly

This kind of app seemed like a smart idea in my opinion.
It's not the greatest graphics, but it's still pretty easy to use and accomplishes the goal. The functionality is rather simple and not overly intricate. Perfect for me because I have trouble with complex things.
The registration was straight forward and I definitely recommend this App.
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Easy to install and send any user-friendly

Set it up with the relevant information given by Provide really easily. Shows the last order (history) and tells us when we can next order so looks really user-friendly. Interface is not too cluttered either.

Rubbish

Cannot register.
“The service user detail cannot be verified “
Phoned Ontex left a message as no one picks up the phone, that has been two weeks. Tried complaining to MCH. No answer, no reply to emails. Disgusting service