collective and massive incompetence
There’s a reason these fools are in administration, it’s all about collective incompetence and a group IQ of 1.
No longer updates
The App has stopped updating and basically did not work any more
Disappointing experience
I used their service for a couple of months. The car was fine and the staff professional; however I was extremely disappointed to be charged £280 for scratches on the front wheel alloys when I returned the vehicle. Even more so as those charges were levied for ‘fixing’ those scratches rather than replacing the alloys. I would not advice others to use this company or, at the very least, be very careful of the extra charges
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Do not use
Great cars, but you will be overcharged hundreds of pounds, they will literally try to trick you and steal money from you as soon as you relax
Onto app
The app is ok but doesn’t allow you to see your mileage patterns over recent months, or give you a breakdown of past bills
Absolute 5 star app and service
I’ve started off with Onto having a Renault Zoe GT line as a forced solution due to my car gave up and I was not in a position to buy a new one straight away (It was in December which is the worst month to buy cars, as the current year models will be way cheaper next year when dealerships will try to get rid of the stock).
Anyway, the essential solution of having a car basically instantly (it was delivered in 6 days) was simply great, the car was almost brand new (2,5k miles only), and I loved it. Really. Then I actually could have had a new leasing last month and I was genuinely thinking of buying a Tesla Model 3 LR, but no matter how I researched and how many companies I’ve been talking the monthly leasing plus the insurance would have cost me more, than having it rented from Onto, not talking about potential maintenance, charging etc. So I made a step and upgraded my car to the car I was dreaming about, and I could not be happier.
Currently this is far the best affordable solution to drive a top of the range car. And I’m smiling every time I drive. My family loves it. And I never have to think about car costs anymore. One single payment at the start of the lease, and EVERYTHING IS INCLUDED.
Customer support is great, nothing is too much trouble, always being transparent, and helpful. (Had a little damage on the Zoe’s rear wheel, they’ve sorted it on Wholesale price and only charged me the money they had to pay.)
Thanks guys, I’m pretty sure I will be a very long time customer.
Anyway, the essential solution of having a car basically instantly (it was delivered in 6 days) was simply great, the car was almost brand new (2,5k miles only), and I loved it. Really. Then I actually could have had a new leasing last month and I was genuinely thinking of buying a Tesla Model 3 LR, but no matter how I researched and how many companies I’ve been talking the monthly leasing plus the insurance would have cost me more, than having it rented from Onto, not talking about potential maintenance, charging etc. So I made a step and upgraded my car to the car I was dreaming about, and I could not be happier.
Currently this is far the best affordable solution to drive a top of the range car. And I’m smiling every time I drive. My family loves it. And I never have to think about car costs anymore. One single payment at the start of the lease, and EVERYTHING IS INCLUDED.
Customer support is great, nothing is too much trouble, always being transparent, and helpful. (Had a little damage on the Zoe’s rear wheel, they’ve sorted it on Wholesale price and only charged me the money they had to pay.)
Thanks guys, I’m pretty sure I will be a very long time customer.
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Onto
Brilliantplkjllk
Renault Zoe s line
Broke down at 3k miles. Onto was no help left me stranded on a A road when their meant to have me covered by RAC. Go for the more expensive ones they may be better. But customer service is dead, whole experience is just terrible for me. Hope this helps someone
Terrible customer service
I made a complaint with Onto back in June. I have had no rest since August despite several emails asking for an update.
In the meantime all they want to do is randomly take money that they are not owed and threaten you with legal action.
The price for everything keeps increasing and mileage allowance has gone from 1000 to 750. Collection and car swap price the latest to increase.
In the meantime all they want to do is randomly take money that they are not owed and threaten you with legal action.
The price for everything keeps increasing and mileage allowance has gone from 1000 to 750. Collection and car swap price the latest to increase.
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Great concept, shame about the app!
As others have stated, don’t expect the app to accurately reflect your:
- Mileage
- State of charge
- Location
Only refreshes every few hours so always a lag in the info for the above.
- Mileage
- State of charge
- Location
Only refreshes every few hours so always a lag in the info for the above.
Still waiting for refund
Took £600 from me
drop the car off a week later closed my account
because the way I was driving the car
and I’m still waiting for my money back Customer service is crap charges
Added extra Charges are way too expensive
Please avoid and be very cautious if you are signed up with them
drop the car off a week later closed my account
because the way I was driving the car
and I’m still waiting for my money back Customer service is crap charges
Added extra Charges are way too expensive
Please avoid and be very cautious if you are signed up with them
Good service, rubbish app
I like the service, but the app is only useful for seeing how many miles you have left. The only way to update the battery data is to force quit the app it seems. Battery data also doesn’t update while the car is charging.
App Doesn’t Work
Okay, so I’ve not yet subscribed for a car, but was thinking about it. However, a few days ago I used the app and could browse nicely through all the cars etc… Yesterday and today I tried using the app and I just get a bunch of raw HTML displayed on my phone when I try to browse the cars. Could I suggest a bit more investment in getting the UX right and tightening up the app. The concept is great, but the solution is shaky at the moment.
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Terrible!!
Terrible UX and functionality, the updates work only sometimes and are sporadic.
Seriously disappointing
I’ve been waiting for a refund for a month.
I initially requested it 30th April, I was pleased because they responded fairly quick and promised a refund within 7 working days. I didn’t receive it and emailed again on 12th may where they apologised and said I would receive it as soon as possible..it’s not 31st and I still haven’t received it.
The reason I wanted to cancel is due to living on a road in central London and not having access to private parking means I’ll have to pay and additional parking fee everyday. If parking was included and if this worked then it would be ideal to proceed with.
I would be advise those thinking about joining to re-think as reviews are not great as it is.
I initially requested it 30th April, I was pleased because they responded fairly quick and promised a refund within 7 working days. I didn’t receive it and emailed again on 12th may where they apologised and said I would receive it as soon as possible..it’s not 31st and I still haven’t received it.
The reason I wanted to cancel is due to living on a road in central London and not having access to private parking means I’ll have to pay and additional parking fee everyday. If parking was included and if this worked then it would be ideal to proceed with.
I would be advise those thinking about joining to re-think as reviews are not great as it is.
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Love onto, but the app is not fit for purpose.
The app alone would be 1* but given I like onto, I don’t want to be too harsh
Luckily you don’t need to use the app heavily to use the service (which I’ve no complaints with) but the app is just awful
Battery remaining % and mileage remaining on your contract are often woefully outdated and go weeks without updating
Car location sometimes works, sometimes doesn’t. You’re supposed to be able to track the car when it’s on its way to you but that never works and it shows it still at the depot, even when the driver arrives outside
Remote lock and unlock “works” but is too slow to be usable and when you have a physical key, there is just no contest, so it’s worthless. Though I am glad you have a physical key because I’d think twice if I was made to use the app alone.
You are told to lock and unlock the car with the app regularly to “kickstart” it (which in itself sounds very outdated), but I’ve tried that and it makes no difference. It has a mind of its own.
The only thing you have to use the app for is taking possession of the car (clicking a key button). Beyond that, I don’t find I need it, or use it
Don’t want to be hard on the onto service and concept but I would say, if you’re going to have an app, make it good, or else don’t bother, because you just get criticism. I get it, you’re trying to make a fleet of different cars interact with your technology and some will be better than others, but I’d say if it doesn’t work seamlessly, you’re doing yourselves a disservice by even releasing the app and trying to stand behind it
Luckily you don’t need to use the app heavily to use the service (which I’ve no complaints with) but the app is just awful
Battery remaining % and mileage remaining on your contract are often woefully outdated and go weeks without updating
Car location sometimes works, sometimes doesn’t. You’re supposed to be able to track the car when it’s on its way to you but that never works and it shows it still at the depot, even when the driver arrives outside
Remote lock and unlock “works” but is too slow to be usable and when you have a physical key, there is just no contest, so it’s worthless. Though I am glad you have a physical key because I’d think twice if I was made to use the app alone.
You are told to lock and unlock the car with the app regularly to “kickstart” it (which in itself sounds very outdated), but I’ve tried that and it makes no difference. It has a mind of its own.
The only thing you have to use the app for is taking possession of the car (clicking a key button). Beyond that, I don’t find I need it, or use it
Don’t want to be hard on the onto service and concept but I would say, if you’re going to have an app, make it good, or else don’t bother, because you just get criticism. I get it, you’re trying to make a fleet of different cars interact with your technology and some will be better than others, but I’d say if it doesn’t work seamlessly, you’re doing yourselves a disservice by even releasing the app and trying to stand behind it
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Good app with useful features!
Good app and works well with my EV. It has some useful features like lock & unlock (in case I forget my key) and it can also show me where my car is located and how many miles are left in my subscription.
Works great
It’s simple and effective. Monthly Miles left, battery state of charge. Lock and unlock. Never had any problems.
Crap app and poor customer service
Do your research first. App is useless and customer service is 0
App doesn’t connect to car
Fortunately we have a key for the car and are getting on just fine without using the app, because the app hasn’t updated the car’s information since mid November when it was near Liverpool. Now it’s a long way north of there and someone else was using it in between.
Thank goodness we don’t need the app for anything important like getting into the car! Or knowing how many miles we’ve got left this month…???
Thank goodness we don’t need the app for anything important like getting into the car! Or knowing how many miles we’ve got left this month…???
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